Rated 4.3 out of 5 by 462
Rated 5.0 out of 5.0 by deefromtexas clean and comfy--great parking!
We loved this hotel. It was close to the Tobin Center, just a hop and skip, so we didn't have to move the car. The parking is amazing, and parking in the Riverwalk/downtown area is very, very expensive. You could come and go, which is rare without paying double or more. It was spotless, the room was large, the staff was helpful.
March 3, 2015
Rated 1.0 out of 5.0 by Shar1020 Disappointed
The staff had no customer service skills, some where dressed very professionals others where dressed as if they just woke up, they where not knowledgable of the area and the Nite staff where always on there cell phones. I did not ask for a view from my room but if I new you where going to put me in a room outside of the dumpster where I was woke up to staff taking the garbage out all hours of the day and people looking in our room at all hours such as when a truck was being unloaded for the kitchen staff. Then you also place me out side of a conference room where they was loud and playing music and when I ask the ladies at the front desk there acting like its no big deal. It is a big deal when my 78 year old mother needs to rest after driving for two days. Your cleaning staff was rude and our room didn't get cleaned every day. We would even leave early and be gone till 1 or 2 or later to rest a little to go back out thinking the room would be cleaned and come back and they haven't even been there. Then they would ask me if I need the room serviced and I would have to ask for towels and they would act like it was a chore for them to provide me with them. When we checked in I paid for this hotel in advance for two rooms expecting we would at least be close to each other and we where on the other side of the hotel from each other same floor but on totally opposite sides. We expected to have breakfast included for everyone staying and it was for only one person which was very disapointing and I had to ask the girl for that when I checked in she said it was not included. The water taxie hardly ever runs for river walk and we figured out ourselves the trolley got us there and back faster and it was easy to use and right around the corner from the hotel. The only thing that you can say that was truthful about the stay is the room was spacious and there handicap parking was convinent and in front of the hotel.
March 2, 2015
Rated 2.0 out of 5.0 by bishop813 Not worth the money
I chose this hotel because I thought it was on the RIverwalk, it's not. The rooms are small, the wallpaper was falling off, and the bedding was something out of a teenagers room. In the bathroom, the toilet paper holder was barely holding onto the wall and a clothing/towel hook on the door was falling off as well. The bathroom door needed to be wiped down as there was brown specks of something all over it. I won't stay here again, the pictures online made it look more like a getaway you wanto go to, I would rather get away from it. Very basic, nothing special, nothing extraordinary, the guest room at your moms house would probably be better. The workout room is very small as well.
March 2, 2015