Rated 5.0 out of 5.0 by Hotelsonthereg excellent service
I had an excellent stay, I was in town for business and to visit my girlfriend. She has a dog so it was important to find a dog friendly hotel, they were more than friendly and very accommodating.
May 20, 2013
Rated 5.0 out of 5.0 by Suave Indigo - GOOD TO GO!!!!
We spent 5 nights at the Hotel Indigo the first week in May. It was our first vist to San Diego and we were told that the Gaslamp Quarter was the place to be. The Hotel Indigo was conveniently located and within walking distance of everything. The purpose of our vist was a bonvoyage party for my daughter's fiance who was deploying to Afghanistan. We found every staff member we encountered to be exceptional in catering to our every need, wish, whim, desire (mainly just tolerating us for 5 nights). Courtney, Nicolette and Jose at the front desk were incredibly helpful in providing recommendations of where to eat, directions, sights to see and even baseball tickets and dinner reservations. Richard and Eddie in hospitality and maintenance were always quick to respond to any special needs or request we had. The lobby bar was a fun and inviting place to have a drink after a long day of sightseeing. Rooms were very comfortable and well maintained with excellent views of the city. Can't wait for our next vist to San Diego, the Hotel Indigo and visting with our favorite hotel employees!!
May 11, 2013
Rated 1.0 out of 5.0 by Wanderlust1234 Really disappointing
It is a really nice hotel, however, we were in town for a conference and the hotel had rooms for the conference and also scheduled a party in the lobby that went until late and was loud, and they put us on the 2nd floor and we could hear everything and had to be up and at the conference by 8 the next day. The staff made no amends that night to assist us aside from "complimentary earplugs". Not only was the situation disappointing, but the lack of regard for the hotel's other contract and those customers was horrible.
May 4, 2013
Rated 3.0 out of 5.0 by LittleLauren Comfortable Room, good location, bad customer service
I stayed for 5 days and 4 nights on a trip for work recently.
The Hotel Indigo was great in that it offered a nice, clean room with an updated design that was relatively comfortable. Staff was friendly and greeted me each time I entered and exited, and it was perfect walking distance to the convention center. The hotel is also pet friendly (although my furry friends stayed home)!
I felt the mandatory valet parking fees were absolutely excessive, especially since I didn't use my car at all during my stay. On several occasions I called down to the front desk asking for simple amenities to be replaced in my room (like more coffee), and they never came, despite repeated calls. Finally, I just had to to go downstairs to ask in person for whatever I needed, then carry it awkwardly back to my room.
On Saturday, I was quite disappointed to find out that, without any warning to the people actually staying in the hotel, they converted the entire downstairs into a private party. After a long day in conference, I was shocked and annoyed to return to the hotel only to have to wait in line, then literally shove and elbow my way into the building. I was amongst a bunch of drunk, obnoxious people, who were spilling their drinks on me, and dancing with their sweaty armpits in my face, all just to get to the elevator to my room. My work colleagues and I intended to have a drink to decompress and discuss the day. We went up to the 9th floor bar only to find that the party had spilled up there -- more obnoxious dancing, sweaty, rude partygoers. I was extremely embarrassed to have brought my professional coworkers back to this environment, and to not be able to buy them a drink as promised. I was very upset to learn the hotel didn't maintain SOME area for their paying guests. When I brought this issue up the next day, the front desk simply laughed with "yeah I heard it was a big party!"
I think I'll try a different hotel on my next stay...one that puts its customers first.
May 3, 2013
Rated 3.0 out of 5.0 by Abc15 Nice... Ok
This hotel is nice. It is not the type of 4 star hotel I envision however. Yes the design is fresh, clean, modern. It is not lush, or rich feeling. I suppose this is a place more suited to a younger crowd (I'm 30). College aged, hipsters. The hard flooring in the rooms is a great idea and the helps to make the rooms feel very clean.
The staff, particularly, Jose, at the front desk, are a little too pretentious for a property that doesn't give that feeling.
If you like modern styling, overpaying for "just ok," and staff that take themselves much too seriously, then it's is the place for you.
I recommend for college buddies going to a baseball game.
May 3, 2013
Rated 5.0 out of 5.0 by AP85 Outstanding Service
This hotel has it all. From great and helpful staff all the way to beautiful rooms with outstanding cleanliness. I absolutely loved my stay here.
May 3, 2013
Rated 5.0 out of 5.0 by Natalia83 One of the best Hotel's I have ever stayed in!
My boyfriend & I stayed at this hotel for 5 nights in April and had the best time. We loved the location, decor of the rooms & of course the roof top bar where we got to watch a game from! Every single member of staff was so friendly, helpful and extremely knowledgeable of the area and things to do. They came up with some great idea's which we didn't even know about and we ended up doing & seeing so much more there that we thought we could! Even down to the maintenance staff who came to change my hairdryer over, when I saw him again, he remembered me and asked if everything was still ok. I am a flight attendant and stay in a lot of nice hotel's for work, so trust me when I say this is one of the best! Thank you so much to everyone at Hotel Indigo for making our holiday such a good one, I have already recommended you to another work colleague and will continue to do so.
April 30, 2013
Rated 5.0 out of 5.0 by Scottynuke Pet-(and Petco Park)-Friendly!
For someone with a pet, looking for a convenient base of operations to see San Diego, this Hotel Indigo fits the bill. While we didn't try the restaurant or lounge during our stay, everything else was great! The staff welcomed our dog with a treat, the view from the 9th floor lounge was fabulous (and our dog liked the faux grass), and it was easy to get anywhere from the hotel. The staff provided directions to whatever we were interested in, and the fitness center (while it could use the promised refresh) was very convenient. We lucked out in our visit coinciding with the Padres home opener, with a great view from our room, an even better one from the 9th floor, and Petco Park was only a block away when I decided to see a game up close.
April 24, 2013