Rated 4.6 out of 5 by 348
Rated 3.0 out of 5.0 by LittleLauren Comfortable Room, good location, bad customer service
I stayed for 5 days and 4 nights on a trip for work recently.
The Hotel Indigo was great in that it offered a nice, clean room with an updated design that was relatively comfortable. Staff was friendly and greeted me each time I entered and exited, and it was perfect walking distance to the convention center. The hotel is also pet friendly (although my furry friends stayed home)!
I felt the mandatory valet parking fees were absolutely excessive, especially since I didn't use my car at all during my stay. On several occasions I called down to the front desk asking for simple amenities to be replaced in my room (like more coffee), and they never came, despite repeated calls. Finally, I just had to to go downstairs to ask in person for whatever I needed, then carry it awkwardly back to my room.
On Saturday, I was quite disappointed to find out that, without any warning to the people actually staying in the hotel, they converted the entire downstairs into a private party. After a long day in conference, I was shocked and annoyed to return to the hotel only to have to wait in line, then literally shove and elbow my way into the building. I was amongst a bunch of drunk, obnoxious people, who were spilling their drinks on me, and dancing with their sweaty armpits in my face, all just to get to the elevator to my room. My work colleagues and I intended to have a drink to decompress and discuss the day. We went up to the 9th floor bar only to find that the party had spilled up there -- more obnoxious dancing, sweaty, rude partygoers. I was extremely embarrassed to have brought my professional coworkers back to this environment, and to not be able to buy them a drink as promised. I was very upset to learn the hotel didn't maintain SOME area for their paying guests. When I brought this issue up the next day, the front desk simply laughed with "yeah I heard it was a big party!"
I think I'll try a different hotel on my next stay...one that puts its customers first.
May 3, 2013
Rated 3.0 out of 5.0 by Abc15 Nice... Ok
This hotel is nice. It is not the type of 4 star hotel I envision however. Yes the design is fresh, clean, modern. It is not lush, or rich feeling. I suppose this is a place more suited to a younger crowd (I'm 30). College aged, hipsters. The hard flooring in the rooms is a great idea and the helps to make the rooms feel very clean.
The staff, particularly, Jose, at the front desk, are a little too pretentious for a property that doesn't give that feeling.
If you like modern styling, overpaying for "just ok," and staff that take themselves much too seriously, then it's is the place for you.
I recommend for college buddies going to a baseball game.
May 3, 2013
Rated 5.0 out of 5.0 by AP85 Outstanding Service
This hotel has it all. From great and helpful staff all the way to beautiful rooms with outstanding cleanliness. I absolutely loved my stay here.
May 3, 2013
Rated 5.0 out of 5.0 by Natalia83 One of the best Hotel's I have ever stayed in!
My boyfriend & I stayed at this hotel for 5 nights in April and had the best time. We loved the location, decor of the rooms & of course the roof top bar where we got to watch a game from! Every single member of staff was so friendly, helpful and extremely knowledgeable of the area and things to do. They came up with some great idea's which we didn't even know about and we ended up doing & seeing so much more there that we thought we could! Even down to the maintenance staff who came to change my hairdryer over, when I saw him again, he remembered me and asked if everything was still ok. I am a flight attendant and stay in a lot of nice hotel's for work, so trust me when I say this is one of the best! Thank you so much to everyone at Hotel Indigo for making our holiday such a good one, I have already recommended you to another work colleague and will continue to do so.
April 30, 2013
Rated 5.0 out of 5.0 by Scottynuke Pet-(and Petco Park)-Friendly!
For someone with a pet, looking for a convenient base of operations to see San Diego, this Hotel Indigo fits the bill. While we didn't try the restaurant or lounge during our stay, everything else was great! The staff welcomed our dog with a treat, the view from the 9th floor lounge was fabulous (and our dog liked the faux grass), and it was easy to get anywhere from the hotel. The staff provided directions to whatever we were interested in, and the fitness center (while it could use the promised refresh) was very convenient. We lucked out in our visit coinciding with the Padres home opener, with a great view from our room, an even better one from the 9th floor, and Petco Park was only a block away when I decided to see a game up close.
April 24, 2013
Rated 5.0 out of 5.0 by SCandKF Another Great Stay
This was our second time staying at this location and it won't be our last. We are San Diego locals who stay downtown for Padres games so that we can enjoy a night out.
I recommend upgrading to the one bedroom suite, it's worth the money and the views are amazing.
The hotel is the perfect location and the rooftop bar is a ton of fun. After a few years of bouncing between the Hilton Gaslamp and the Solamar - we have decided the Indigo is the spot for us. The laid back 4* vibe is refreshing, not pretentious but high quality. Its a place you can feel comfortable in a business suit or flip flops, we enjoy that.
April 19, 2013
Rated 5.0 out of 5.0 by Linnbergh Great Weekend Getaway
This is my second time to the Hotel Indigo in Gaslamp Quarter. I just love the beautiful view from the 12th floor and the relaxing 9th floor lounge. My only disappointment was that the workout facility got moved to the 1st floor into a windowless room. Not very motivating...
April 15, 2013
Rated 4.0 out of 5.0 by WootWoot123 Service is Awesome - Not Enough Towel Racks!
They knew who I was before getting to the check in counter and pronounced my polish last name correctly! They then proceeded to upgrade my room, give me a free drink, and 10% off coupon for any food bought (Though I think this was because I am an IHG Priority member). Though they couldn't provide me one, they were very helpful in finding me a charger for my Mac.
Room was clean! Amenities provided are very nice. Bed is super comfortable.
Only weird thing is they only have TWO towel hooks in the bathroom (I have stayed here before and remember the same thing). One hook is next to the sink and the other next to the shower. For a single person staying in the room, it doesn't matter. If you have more then one person, there is NO room to hang up wet towels!
April 14, 2013
Rated 5.0 out of 5.0 by iklw comments
The staff was superb; friendly, prompt and talented. The restaurant/bar area is nice and food and staff just great. We'll definitely be back!
April 12, 2013
Rated 5.0 out of 5.0 by nikkib77 Beautiful Modern Hotel & Perfect Location
This hotel has a beautiful decor and was very comfortable. The staff was warm and inviting. The rooms were very clean, large and a great view (atleast mine did). Walking distance to everything. You can see the Padres Stadium from the hotel entry. It was perfect for a girls weekend. The only down side was parking was $38 per day, but around the corner is a lot for $10, just have to walk a block.
April 12, 2013
Rated 5.0 out of 5.0 by ArmenBoywonder Unique hotel, great service and concept
We stayed at the Hotel Indigo in early April 2013, and found it to be a refreshing alternative to the typical chain hotel. The decor is nice, location superb (unless you don't want to sometimes loud atmosphere of the Gaslamp District!), and the service excellent, The cost was very reasonable, and I liked the fact that Indigo doesn't charge above-and-beyond for Wi-Fi access.
April 12, 2013
Rated 5.0 out of 5.0 by DSZ13 Awesome
I had an awesome stay, the location is perfect, the room was comfy everything is within walking distance, best of all I can bring my dog. My family was happy and we are going to make this hotel as an official hotel for us when we visit san diego
March 31, 2013
Rated 5.0 out of 5.0 by CHSB Great hotel!
Really really nice hotel and great room. We had a top floor suite overlooking Petco Park and so on - really awesome room. The only gripe is that the maid service was somewhat lacking. Each day the room was serviced we would come back to trash that had not been cleaned up or taken out and glasses that had not been washed or replaced. Slightly disappointing, but not enough to detract from the whole stay which was excellent.....and pricey!
March 29, 2013
Rated 5.0 out of 5.0 by Wonderers Hotel Indigo for Anniversary
We stayed two nights and the staff at the front desk was excellent. We were two floors above the roof top lounge but it wasn't a problem because the noise does not filter up into the rooms. The lounge itself was very nice and relaxing, our bartender was not very sociable but we did get a waiter later that was really good about tending to our drinks and appetizers. Room service is great too. Loved our view, wish we would have been there when the Padre's were playing though, we had a nice view of Petco Park.
March 29, 2013
Rated 5.0 out of 5.0 by May8 Los Angeles to San Diego
I've been to San Diego in the past and was not aware of this Hotel till we recently visited SD once again due to participating in a 1/2 marathon.
After we booked our room I read an article of how certain hotels have professional pictures taken of their establishment to make the hotel look more than what it really is. Honestly, I became skeptical about Indigo after taking a second look at the pictures on their website. However, once we arrived we were very pleased with what we saw and our overall experience was great! By far this has been the best hotel we've stayed at and not only in SD, but throughout the course of our trips to other destinations. Last year we ran a 1/2 marathon as well and stayed in a hotel nowhere near the gas lamp district. This year I knew that I did not want to have to look for parking, which meant carrying change, or having to pay for a taxi. At Indigo, the gas lamp district was within walking distance. Perfect! In addition, we enjoyed the roof top bar. We were all (my wife, family & friends) extremely delighted of the service, the amenities and look and feel of the hotel.
March 27, 2013
Rated 5.0 out of 5.0 by SamsonMom DOG and People Friendly!
I was referred to Hotel Indigo through "Dog Friendly" website. I was visiting my daughter in San Diego and she wanted to see our puppy SAMSON. He is a Bernese Mountain Dog. At almost 2 he ways over 110#, Most hotels do not take dogs this large and most charge $$$ extra for dogs. Hotel Indigo easily allowed Samson. The Staff was SOOO nice. Immediately welcoming me and Samson. The rooms were beautiful and comfortable. Samson was allowed Everywhere in the hotel. Including with me at the Bar. Plus there is a beautiful terrace on the 9th floor for him and myself. I was so pleased to stay here and Samson enjoyed it too. When I go down again, I am definately staying here. I am recommending to everyone.
March 22, 2013
Rated 5.0 out of 5.0 by Donette Awesome!
I had a great stay! Matt was a super nice, great bartender! Awesome service. I have to say the best part was the Yappy Hour on Thursday evening! I have 4 dogs and they would have loved to have attended that event! Unfortunately they were not traveling with me on this trip! So, I totally enjoyed everyone else's fur kidz!!
March 21, 2013
Rated 5.0 out of 5.0 by Nicole86ATX Unique and great location
This was my first stay at Hotel Indigo and what a great city I chose to stay in it at. The rooftop lounge is an amazing spot to catch some sun and have a drink. You can walk to basically anything in the Gaslamp Quarter.
The flooring is a GREAT change from carpet. My favorite features of the room was the ability to open the window a tad and the size of the shower. My one complaint was the dim lighting in the bathroom. I am already scheduled for another stay here in June and can't wait!
March 21, 2013
Rated 5.0 out of 5.0 by Chantel5 Outstanding Customer Service
I stayed at Hotel Indigo while attending a conference in San Diego. From the moment I walked into the lobby, the staff was very friendly and helpful. I had difficulty with the elevator card key system and the staff person on the elevator assisted me and joked with me. The maintenance and housekeeping staff always smiled, said hi and engaged in friendly conversation throughout my stay. I loved seeing smiling faces and great attitudes. Everyone seemed to enjoy their jobs. On the day I left, my flight was not until 8:50 that evening so I set myself up in one of the nice lobby seating areas along with a colleague. I was working on a $1.1 million dollar grant and was so thankful and appreciative when a staff member came over and offered us coffee and water. He served us large coffees with cream and sugar, free of charge! i loved that they went the extra mile. The rooftop bar with fire pits overlooking Petco Park was wonderful and relaxing. My room was clean and comfortable. I love the large restroom and shower. The hotel was an easy 15 minute walk to the Convention Center and not far from the main gaslamp restaurants (7-10 minute walk). The location worked out well for me!!!
March 20, 2013
Rated 4.0 out of 5.0 by Wilee Great Hotel and Staff
We thoroughly enjoyed our 4 night stay at the Hotel Indigo. The staff was exceptional! Everyone we had contact with was very friendly and helpful. The valets suggested several restaurant options and gave us directions when we needed them. Check-in and check-out were a breeze. Loved the rooftop bar and spent time up there in the afternoon enjoying the sun and views of Petco Stadium.
We would definitely stay at this hotel again.
March 19, 2013
Rated 2.0 out of 5.0 by krunner noisiest place I have ever stayed
Two nights and before the 1/2 marathon no less there were party guests staying in room next door (2-5am). I called security but seemed to take them a while to quiet down- The guests got away with late night partying until 4 or 5am the night before. Third night fire with engines and news in SRO next door (3-5am). My earplugs can usually keep most noises out but not at this hotel. Someone said it was due to the wood floors- no carpeting to absorb noise but also the walls are very thin-
The staff was unaware of who was there due to the marathon- would recommend keeping racers on same floor. This hotel was recommended when we signed up for the race but staff seemed unaware of this event.
March 16, 2013
Rated 5.0 out of 5.0 by Mimi1 Comfortable, clean, and great location.
We had a very pleasant stay at the Hotel Indigo. Our room was very comfortable and clean with a great view of the city. The rooftop bar was quite enjoyable with the fire pits taking the chill off of a chilly evening. An added bonus was free in-room Internet access as well as free use of computers and printers for printing airline boarding passes, etc. The location of this hotel was great for walking to points of interest and restaurants in the area. Good value.
March 16, 2013
Rated 5.0 out of 5.0 by Hemant Very comfortable and excellent service
Very good price for nice room, and enjoy services, close to all areas gaff was very good and value is good , overall excellent
March 10, 2013
Rated 5.0 out of 5.0 by md70 Perfect for people and pets
This was our dogs first hotel experience and it was outstanding. From the valet to the bellhop to the front desk to the restaurant . . everyone was so accommodating and caring. The dogs loved the treats at in the lobby and all the attention they received. Our room was nicely appointed,very clean and quiet. Beds were comfortable and even dog beds/bowls were provided.
Even a special request was handled quickly and successfully (allowing us to lower the temperature for sleeping).
All in all, a great place.
March 7, 2013
Rated 5.0 out of 5.0 by Mikec28458 Great design
Absolutely loved the style of the hotel, very modern, friendly staff.
Great location, short walk to Gas lamp district.
I would stay here anytime.
March 7, 2013
Rated 5.0 out of 5.0 by Sneaks70 Excellent Hotel and Great Location
Hotel Indigo San Diego-Gaslamp Quarter is an excellent hotel to stay in. I is in a great location if you are a baseball fan only 2 blocks from PetCo park, with a great view from the 9th floor Bar.
Hotel Indigo is my favorite hotel to stay in in San Diego.
March 3, 2013
Rated 4.0 out of 5.0 by Traveler94404 Nice hotel but only so so service
The rooms in this hotel are very nice with hard wood floors. I loved the Keurig coffee maker and close proximity to the ball park and Gas Lamp District. My only complaint is with the slow breakfast service. We ate here 3 mornings in a row during the week and it took about 45 minutes to finish. It wasn't even busy at the time.
The area is also a little sketchy. There are homeless people on every block and the smell of urine all over. I'm not sure if it was from the homeless or the plethora of dogs using the sidewalks as a potty. Seriously, does everyone in this neighborhood own a dog? The hotel should probably pressure wash the sidewalk in front of the hotel to help keep the smell down.
February 25, 2013
Rated 5.0 out of 5.0 by ScarlettK Scarlettk
Great location and the staff was awesome! The hotel is one block from Petco Park and there are 100s of great restaurants in the neighborhood.
February 22, 2013
Rated 5.0 out of 5.0 by asianpersuasion Extraordinary comfort and quality in a LEED certified hotel
Have never felt so pampered and feeling good about staying in my first LEED certified hotel. Everything is high quality and great service from staff as well. It is definitely a "re-do" for my husband and myself.
February 20, 2013
Rated 5.0 out of 5.0 by Sails333 Quality Service in a Comfortable Atmosphere
I was staying at Hotel Indigo during a Conference and it was a great spot to escape after hours of class. The property was great: clean, fun design, great bars, convenient business center. The greatest part, however, was the staff. I received fantastic recommendations for restaurants as well as a shoe repair. Everyone went out of their way to make me feel welcome and to ensure I had everything I could want. Additionally, the hotel offered a laid-back atmosphere that was comfortable for children and dogs. It was a memorable experience and I would definately stay at the Hotel Indigo on a future trip to San Diego.
February 18, 2013