Rated 4.4 out of 5 by 92
Rated 5.0 out of 5.0 by Anita14 1st trip to San Diego
Breakfast was the same each morning but was cooked very well. There were many choices from eggs, bacon, sausage, cereal, pancakes, oatmeal or yogurt. Housekeeping did an excellent job. Beds were very comfortable. When we first arrived and got up to our room, our door key cards did not work. We called downstairs and the manager, Tiffany ran up 4 floors to bring us new room key cards. I was amazed as she was off duty but made sure we were taken care. She also acknowledged that I was a rewards member and that made me feel very welcomed. Each day we returned from Comic Con, The staff, Marielana, always asked us how our day went at the con. Plenty of places to eat within 5-15 drive. 2 blocks from the trolly that took us down to the San Diego Convention Center when we didn't want to drive back and forth. My only issue is that we were so busy with Comic Con that we didn't get a chance to use the pool.
August 18, 2014
Rated 5.0 out of 5.0 by Senior1and2 Clean and comfortable bed
Clean and comfortable. Easy to get to sites we wanted to visits. Area was okay. Had people to come up to us late at night when we returned from site seeing that asked for money. Should have more security at night.
The breakfast was good. The staff was friendly and helpful.
August 17, 2014
Rated 4.0 out of 5.0 by Tomkap Great stay
We stayed here for three days to visit the San Diego area. Check-in with friendly staff, room OK with sufficient facilities like a refrigerator. Nice swimming pool and jacuzzi. Breakfast is good with lots of choices. Located near the highway and several restaurants and supermarket nearby. Only negative thing is the noise we had from the central airco on the roof outside our room (at the back of the hotel). Overall we and the kids enjoyed our stay very much.
August 17, 2014
Rated 5.0 out of 5.0 by Mac G Chula Vista
In my opinion this was the best hotel in the area. Clean, comfortable and very courteous and friendly staff. Well pleased with my overall stay and will stay here again when I return to the area.
August 15, 2014
Rated 5.0 out of 5.0 by Patty319 Staff is the best
We arrived late evening and were greeted by a very friendly, professional staff person. All staff members at this location were wonderful, as usual. We stay here to visit friends nearby and will definitely stay here again. Room is clean, and even though our room was located close to the elevator on the first floor, it was very quiet. Great pillows!!
August 14, 2014
Rated 5.0 out of 5.0 by PowerDistribution Clean Hotel
The hotel room was clean, staff was friendly, bed was very comfortable
August 8, 2014
Rated 5.0 out of 5.0 by T, A, E's happy grandma Excellent staff
The staff at this location are amazing. They go out of their way to accommodate you and make your trip a great experience. Make sure you have the breakfast-it was great. Wide variety of choices. The pool was clean and inviting, even though we didn't use it. The rooms were well kept and the beds extremely comfortable. We had an unpleasant experience with the central reservation people, but the staff at this location went out of their way to correct the situation! Thank you for a wonderful relaxing week.
August 8, 2014
Rated 5.0 out of 5.0 by ShawnW Great Stay!
I stay here occasionally and this has to be the nicest hotel in the Chula Vista area; much better than anything within a 5 mile radius.
The cost is a bit much for what it is. I have stayed at a nicer hotel in the Gaslamp district for less.
August 6, 2014
Rated 2.0 out of 5.0 by Joe E. Overall experience during stay
The property should be upgraded such as carpets, staff should be more friendly to guests, and common areas of the hotel should be maintained and cleaned to meet IHG standards.
August 4, 2014
Rated 5.0 out of 5.0 by Danielle1003 Wonderful Staff
The staff at the hotel was WONDERFUL. The hotel was amazing and not far from San Deigo. I would recommend this hotel.
July 31, 2014
Rated 4.0 out of 5.0 by brasstrombone Good Hotel, shady area
The hotel itself was nice, however the area of town it is in can make someone a bit uncomfortable. For that reason I would say the price of this hotel is quite high for the surrounding area. I would not do a lot of walking from the hotel to anything nearby.
July 24, 2014
Rated 5.0 out of 5.0 by pinetree15 Great Stay
Great Stay. Easy to find location by the freeway and close to the blue line rail station. Carlos at the front desk was very friendly and made our stay. He provided great local information and always greeted us with a smile. Definitely would come back.
July 23, 2014
Rated 5.0 out of 5.0 by Glenn661 Great staff
Room was nice, clean, staff was great. location good, resturants nearby were great.
July 23, 2014
Rated 3.0 out of 5.0 by Howell_ Household Just OK
I have stayed at numerous Holiday Inns all over the world, and this is one where I would have to say is just OK. Not so good looking location.
July 22, 2014
Rated 2.0 out of 5.0 by disappointedguest702 Bad customer service from front desk agent
Upon making my reservation, I requested 2 double beds based on my family size. Upon check-in I was assigned a King room. I proceeded to ask MariaElena if there were any 2 bed rooms available. She stated the hotel was "sold out". A guest checking in right before us, got a 2 bed room and was requesting a King room. I pointed this out to MariaElena which she proceed to tell me she "can't switch the rooms" and a family of 5, 3 small children, according to MariaElena can sleep on a King bed since "it's a big bed". I couldn't understand the logic for not being able to switch us since the rooms each of us needed were readily available and we were both checking out on the same day. Please invest on customer service training for your employees.
July 21, 2014
Rated 2.0 out of 5.0 Fair hotel, scary area
Hotel is located in a less than desirable area of San Diego. The property is however, well kept and clean. Rooms are very dark in design and drab - depressing.
Front desk hassled me regarding government rate despite credentials, this was highly annoying and unappreciated.
The gym is small with low quality equipment that didn't work properly.
July 18, 2014
Rated 5.0 out of 5.0 by Patrick789456 Excelente hotel, cómodo, limpio y tranquilo.
Excelente hotel, cómodo, limpio y tranquilo. Una gran opción para ir de compras a los outlets en un fin de semana.
July 16, 2014
Rated 5.0 out of 5.0 by Steveo1 Breakfast Area
Would recommend having rice steamer and sauces added. Rice is a good morning starch staple to be added to breakfast.
July 15, 2014
Rated 5.0 out of 5.0 by Dee1867 Service
The room was a double room with a couch and double tv's. The stay was really nice. We stayed 6 days and had a wonderful time there. My best experience was the fact that I left my wedding ring in the room and realized it after my return to Mississippi. I called the hotel and spoke with Carlos. He said there were people in the room but once they check out, he would check the room and call me back. He called me back within 4 hours to tell me he found the ring. Can I say how thrilled I was with Carlos. He then mailed the ring to me the same day. Bless you Carlos!
July 14, 2014
Rated 5.0 out of 5.0 by tampa730 Clean room, frienndly staff and good breakfast
Overall, I was quite pleased with my stay here. The room was clean, the staff upon check-in was very friendly and the breakfast was pretty good the next morning.
There is a pool here, it's a small pool (I didn't use it) however it did look clean.
The only thing that I wish was that the hotel was a little closer to downtown San Diego. It's about a 15 minute drive (more with traffic).
Overall, we had a nice stay.
July 10, 2014
Rated 5.0 out of 5.0 by SWL35 Excelente Servicio
Excelente servicio. Personal muy atento y habitaciones comodas. Buena ubicacion
July 9, 2014
Rated 4.0 out of 5.0 by longone excellent breakfast and service
The breakfast and the service were exceptional. The security personnel were involved and accommodating. The staff were attuned to our needs.
July 4, 2014
Rated 5.0 out of 5.0 by milky2014 Great Stay
The staff were very helpful during our stay at Holiday Inn Express Chula Vista. Room was great and clean. Comfortable bed and soft pillows. Amenities were a plus. Complimentary breakfast was great as well! We plan to stay here again next time we are in the area :)
June 27, 2014
Rated 5.0 out of 5.0 by Damaso21 Excelente Estancia
Excelente atención, servicio, habitación, por eso es mi lugar favorito.
June 25, 2014
Rated 4.0 out of 5.0 by JeffA1 Good place to stay
The hotel was pretty busy. There was a kids soccer tournament in town. So there was a lot of kids. We like kids but we were there to relax and enjoy our evening after a wedding we attended. When we arrived around 3pm the pool was full of kids. We got ready to and went to the wedding we were going to. We arrived back at the hotel around 830pm. The pool was still full of kids and a lot of screaming going on. Kids being kids. Would have been nice to have the pool closed to kids at a certain time so others could have enjoyed the pool with out all the kids and the screaming.
The next morning we got up late and went down to have breakfast around 930 in hopes of missing all the kids. But we guessed wrong. The breakfast area was full. The food selection was really good and the quality of the food was a lot better then we expected. Had to wait for a table to set and enjoy breakfast. When one cleared we had to rush to it as people that were after us tried rushing to it.
We would stay here again though.
June 24, 2014
Rated 2.0 out of 5.0 by burlymon computer connect
my last visit i had internet connection issues -- unfortunately - nothin'hs changed
June 15, 2014
Rated 5.0 out of 5.0 by SunsetSeeker8 Comfortable, clean and quiet.
We were in town for a graduation and after a long day looked forward to relaxing. The room was great and the beds very comfortable. We will stay here again when in town visiting.
June 14, 2014
Rated 4.0 out of 5.0 by louupnorth Good but needs updating
Good value in comparison to the prices of other places in the area. Staff was super friendly and helpful. The beds were excellent (for me), firm and not worn out. We really liked that they used sheets instead of those old comforters. I liked that they had the pillows labeled on the cases as firm or soft even though I don't like feather pillows. Although i'm sure if I'd asked, I could have got a foam pillow instead. I didn't like that there was no fan in the bathroom and the bathroom sink drained very slow. The air conditioner worked well, although it would have been nice to have just a fan function to circulate air. I did take a peek at the filter in the conditioner just out of curiosity and it was pretty caked with dust. While entering the front entrance, it would have been nice to have automatic doors or a button (a handicap one) to open the door seeing my hands were full of luggage. The breakfast was excellent! A ton of choices and nice breakfast hours. The fitness center was pretty good; I used the treadmill and it was nice; lots of features and worked well. I liked that it had water, tv, sani wipes and towels. Overall I would stay again because of the friendly staff, good value and location close to downtown San Diego.
June 13, 2014
Rated 4.0 out of 5.0 by SHamilton Chula HIE
Great place to stay for the money. Had a small issue with Ants in my room but it was quickly taken care of by the staff.
June 11, 2014
Rated 2.0 out of 5.0 by Jazz2014 Terrible reception and front desk service
When I was first greeted, the front desk person was unfriendly and didn't even smile at me. Eventhough he recognized me as a Platinum member, he didn't even offer anything much to make my stay more comfortable. The other front desk staff are also as unfriendly as they were busy chatting among themselves.
Rooms were just ok.
June 1, 2014