Rated 4.6 out of 5 by 32
Rated 3.0 out of 5.0 by honeymooner77 Great hotel, disappointing service
Contacted the hotel in advance to inquire about booking a rental car as it was our first time in CR. We were told to not book at the airport and they would be happy to book a car for us at arrival as they could get a better deal through a local provider. Advised us to take a taxi to the hotel and they would take care of everything when we arrived. Well, different story once we arrived. Both the evening staff and the morning staff just pointed us in the direction of the closest rental car company. No offer to help book, when I relayed what we were told over the phone, the evening staff said they would check once the offices opened in the morning and to check with the staff in the morning. Again, no notes, no follow up when we checked. We ended up having to walk to the nearest rental location and had zero help from the front desk. Could not tell us where to go for reputable service or best price. Paid significantly more that we would have if we had booked in advance to pickup from the airport. Friendly team but no action. Did not meet the expectations they set, cost us money and time.
July 7, 2014
Rated 5.0 out of 5.0 by Zico great weekend stay!
Everything about my stay was exceptional. The courtesy and willingness to assist from the front desk staff, the cleanliness of the facilities/guestroom as well as the proximity to restaurants/supermarket/bus stations. The only two issues I had was that we could hear a child throwing a tantrum three rooms down, not the hotel's fault but also not sure how soundproof the rooms are. And also there was no changing room by the pool so you basically had to either walk through the hotel (which was full of business guests) or try changing poolside. Other than that it was great.
July 2, 2014
Rated 5.0 out of 5.0 by KO1964 A wonderful place away from home
I recently stayed at the Hotel Indigo San Jose Forum Costa Rica, I can not say enough positive things about the accommodations and the people who work there. If you are looking for a truly enjoyable stay where you will feel welcomed and taken care of this is the place for you. Everything from onsite amenities to the breakfast of your choice every morning, this was truly a positive experience in a visit to a place I had never been to a country I had never visited. I will surely be back and I would suggest you put it on your list of destinations.
June 23, 2014
Rated 5.0 out of 5.0 by Bego Stay in Costa Rica on business
Great Staff, clean, efficient hotel. good location near the airport, and many restaurants. Near the multiplex mall for those who like to shop.
June 23, 2014
Rated 5.0 out of 5.0 by ericalynn a great stay
the staff is wonderful, helpful and very friendly. bed was very comforrable. would have liked more window light in the room. do like the separartion of the bedroom from the rest of the room. i will definately stay there again and refer people here. thank you!! erica
June 16, 2014
Rated 5.0 out of 5.0 by MrBrian Outstanding
I traveled to Costa Rica for business purposes. The hotel was clean, comfortable and well maintained. The staff was very indulgent. The front desk and dining attendants were particularly solicitous. And as good as they were, an extra nod goes to Harley and Luz who went the extra mile to provide outstanding service regarding the amenities, information regarding local attractions, directions, advice on where to dine, how much to pay for cab fare, etc.. I enjoyed my stay and would recommend it to others. Great job! Pura Vida!
December 19, 2013
Rated 5.0 out of 5.0 by Mau70 Excellent place to stay
The Room was amazing! Nice sized, modern, confortable... Perfect!! Extremely clean!!! The space management was excelllent... The service was on top, with very friendly and helpful personnel. What is more, it is very well located to start your day or evening with shopping, places to eat and things to do located right around the corner... This will remain the place for my fiancee and I for when visit the town.
November 21, 2013
Rated 5.0 out of 5.0 by DAVIDANDKAREN GREAT FACILITY GREAT SERVICE
WE HAVE STAYED AT HOTEL INDIGO ON 3 OF OUR LAST 4 VISITS TO SAN JOSE. WE SHOULD HAVE STAYED THERE ON THE OTHER BUT IT WAS BOOKED FULL.
WE HAVE STAYED AT MANY 5 STAR HOTELS IN OUR TRAVELS, AND HOTEL INDIGO PROVIDED AS GOOD, OR BETTER AN EXPERIENCE AS ANY OF THEM.
THE FACILITY IS PLEASING TO THE EYE AND WELL MAINTAINED. THE AMENITIES AND ROOMS ARE TOP FLIGHT. THE LOCATION IS GREAT, A VERY SHORT WALK TO GOOD EATING ESTABLISHMENTS AND SHOPS.
THE VERY BEST QUALITY OF THE HOTEL WAS THE STAFF. EVERONE FROM JOSE, AND THE OTHER FRONT DESK PEOPLE, TO THE CONCIERGE, AND SECURITY PEOPLE MADE US FEEL LIKE VALUED AND HONORED GUESTS. THIS IS WHAT A HOTEL EXPERIENCE SHOULD BE.
October 2, 2013
Rated 1.0 out of 5.0 by Jumboxx GLORIFIED MOTEL-TOTALY BOGUS
You could be at any exit off and highway anywhere- This hotel is no better than any average motel. They nickel and dime you all the way, bad service, cheap uncomfortable interiors, pool is average at best , gym is a joke ( went to a gym outside )
Had to ask everyday for a bottle of water in my room which was never sent. ( would only give you water if you were an IHG member)
Over stuffed foam bed pillows were so uncomfortable that I used towels for a pillow.
Located behind the parking lot of a KFC, with rooms facing the parking lot or brick walls. Very Glamorous & relaxing !
Construction across the street- noise and dust.
Hotel cab charged DOUBLE for the same ride that local cab charged
Totally overpriced, Left feeling ripped off.
Would never stay in an Hotel Indigo again
August 26, 2013
Rated 5.0 out of 5.0 by Eddie1810 Great place to stay for business or pleasure
This is my favorite hotel at San José de Costa Rica. The service, Rooms, restaurant, gym and pool are just perfect. I really feel at home.
August 22, 2013
Rated 5.0 out of 5.0 by Halle Great service and beautiful rooms
From the moment we were greeted by Harley @ the hotel, until the moment we left, it was a lovely experience. The room had the most wonderful brownies as a greeting gift waiting for us. Everything was plush and new. It was definitely the best hotel for the price that I have ever stayed. All the staff was top notch and ready to fill any request possible. Look for Hayley....he's the best!
August 22, 2013
Rated 5.0 out of 5.0 by Katzenzu Perfect!
As always perfect in every way! Thank you for the great care & personal attention.
August 18, 2013
Rated 4.0 out of 5.0 by Jjlee1922 Great Stay
Pleasantly surprised. Modern and the staff was great.
August 1, 2013
Rated 5.0 out of 5.0 by TerrificFirstTime Great Experience
I really enjoyed my stay at this hotel and would definitely stay there again. The staff was helpful and provided great service. The morning breakfast (free) was delicious as was the food there overall.
The hotel is in a great location. There are several restaurants and stores within walking distance. There is a lot of traffic when trying to cross the main street but it's no different than crossing a street in an USA city.
June 14, 2013
Rated 4.0 out of 5.0 by BDCJ missing points
Why was this a non-qualifying stay? I should have been told this was a non-qualifying stay beforehand, I would have stayed elsewhere
June 3, 2013
Rated 4.0 out of 5.0 by Polly48 Comfortable bed, service not so good, since the young people had to be reminded!
We checked in at the Hotel Indigo, San Jose Costa Rica, on 7th March 2013. In previous years we had stayed at the Real Intercontinental. Since we had stayed at the Indigo Hotel in Dallas, and were quite satisfied, we thought we would try you.
A friend came to see us in the evening on 7th March. We had dinner at your restaurant. Sorry the food was nothing special and your restaurant is NOT COSY! After an average meal, we went to bed. At 22'30 the fire alarm kept sounding for about 10 minutes. We called to ask why, the line was busy. In the end I got dressed again and went down to the reception to find out what was happening. Apparently it was a mistake and the general alarm (the beebing sound) was stopped.
Sorry I had booked online in November, and the money for the room was immediately deducted from my credit-card. In which case, I expect cosiness and better service! I would strip a 'star' offf you!
March 15, 2013
Rated 5.0 out of 5.0 by mano41 satisfactory stay
this my second trip to Costa Rica and staying at the hotel indigo . i even make friends( my wife and I ) i was as before very satisfied. the food has become very expensive .might return next year .
March 10, 2013
Rated 5.0 out of 5.0 by Karen49418 Long term stay
I spent 18 months at the Indigo in Costa Rica. Since I spend a lot of time on business travel, dependable and efficient service from friendly staff is important to me. The Indigo staff went out of their way to treat me like family.
Each person - office manager, front desk, restaurant, housekeeping, maintenance, and security staff - contributed in their own way... everything from inviting me to join special celebrations, helping me with my spanish, making soup late at night when I was sick, keeping my car clean, personal notes and treats in my room, and even arranging to have photos of my pets in my room.
March 9, 2013
Rated 5.0 out of 5.0 by ExigentAdvent80 Best Hotel in San Jose
I stayed at Hotel Indigo on December for business reasons and I have visited San Jose for several years.
I was quietly impressed by the great service the staff provided during my stay, this definitely makes the difference.
Tha hotel is in a very nice neighborhood with good restaurants across the street ( I recommend Ganbei if you like asian food).
The rooms are impeccable, I loved that they have minibars with local products such the plantain chips. Loved them!
In general I was a very happy and I will keep on choosing this hotel for next trips in San José.
January 17, 2013
Rated 5.0 out of 5.0 by rsparks Wonderful staff bright/fresh decor
My step daughter was preparing for her graduation so I booked a room for her and her mother to prepare for the event. The staff was OUTSTANDING greetinig us with a nice beverage at check in and then the next day bringing them a plate of fresh local fruits and juice at the pool. The rooms are great and the property is located in an upscale neighborhood. If you come to San Jose on business or just want to get away for a nice weekend..This is the spot.
December 13, 2012
Rated 5.0 out of 5.0 by TravelingAllOnTheEdge Very helpful staff for an English speaker
This hotel had very helpful staff for an English, non-Spanish speaker like myself. Very clean with nice decor. They had a very nice outdoor, covered sitting area in back. Internet was fine, except what appeared to be a Nationwide network downage during part of my trip. The gym was limited, with cardio machines, weight machines and only light free weights. The staff were very nice and helped me get things done.
September 3, 2012
Rated 5.0 out of 5.0 by Luigicar16 Concepto innovador
Me gustó mi estancia en Hotel Indigo, el primero que me toca visitar!
June 8, 2012
Rated 4.0 out of 5.0 by Phil Nice facility, comfortable stay
Our one night stay at the Hotel Indigo was very nice, the staff was helpful and efficient. The room quality was also very good. I would recommend a stay there to others, even though we have no other hotel experience in San Jose to compare it to. The only comment on improvement is that the hotel does not provide a shuttle from the airport, so you have to pay for a cab to get there.
June 7, 2012
Rated 4.0 out of 5.0 by rgz99 Nice pillows and bed
Nice stay...the only drawback is the noisy AC, that interfer with your sleep and had to turn it off.
June 6, 2012