Rated 4.6 out of 5 by 332
Rated 5.0 out of 5.0 by Mr.Gary ANOTHER GOOD STOPOVER ON THE BUND
This was my second stay at the Indigo on the Bund, and sadly only for one night at the start of a biz trip. I just love it! The position and views on the river are spectacular. The rooms are very comfortable albeit with "cool" decor. The staff are great and the breakfast is fab. OK, it is not "downtown" so you have to take a cab - but for me this is an advantage. I''ll be back.... as the former governor of CA once said.
April 22, 2015
Rated 4.0 out of 5.0 by Taitapu Two Clean rooms and great views
The views and location are the only reason to choose Indigo on the Bund. The suites and rooms are small by normal boutique hotel standards. They are clean and well fitted out generally but some attention to detail is missing (tired/torn guest directory, cheap plastic items in the catering area of the suite).
Service is friendly and well-meaning, but lacks the polish expected at this price bracket. Go to reception rather than using the phone: English is quite poor and after two attempts to obtain a soft poillow from the "Pillow Menu" in my suite, I eventually gave up when one was not acted on or more likely not understood, and the second resulted in the arrival of what must be the hardest memory foam pillow on earth. There are only four choices on the menu so it shouldn't have been too hard.
Requests for local knowledge or tour guidance from reception were fairly fruitless. They can get you a map, but the communication gulf due to the lack of English means that you can't get meaningful advice. This is no reflection on the staff's willingness to please, they just don't have enough English language.
All in all ok but not good enough to return. At that price point the service should be more consistent and the rooms larger.
April 19, 2015
Rated 5.0 out of 5.0 by Silverfox1943 Great introduction and good follow up.
By reason of the way we were welcomed on arrival and the efficiency of and courtesy extended to us by reception and associated personnel we were immediately inclined to think very positively about how we would enjoy our stay.
This was emphasised when we realised how perfectly the hotel was positioned to meet our requirements and the comfortable environment we found ourselves in when we settled into our room.
We were not disappointed by any staff member although some were obviously more experienced and forthcoming than others but really the only thing which disappointed us was the décor of the breakfast/lunch restaurant which has such a beautiful and inspiring outlook but which looks tired and uninteresting. A makeover of this area in the right manner would be a significant improvement.
April 19, 2015