Rated 4.2 out of 5 by 75
Rated 5.0 out of 5.0 by FifiT Fab Experience
Myself and two friends were here for one night only as we were at Jannus at a concert and did not want to drive. What a fab hotel wish we could have stayed longer. Staff were friendly and rooms super clean and cute, loved the shell wall paper
December 13, 2013
Rated 2.0 out of 5.0 by debbiejr terrible guy at front desk
When we arrived at this hotel, we were really tired. We stacked all our stuff on a hotel cart, stood at the front desk waiting for two others to check in. The guy, I think his name was Dennis, checked me in, saw me standing there with a full cart. He tells me my room number 315. I proceed to the elevator and go to the 3rd floor. After getting off the elevator I see room 316, and I think great I'm close. Boy was I wrong. There are only a few rooms on the 3rd floor, (and the second floor) that you can get to without going down and up MORE STEPS. This is the craziest thing I've ever seen. I had to leave the cart at the end of the hallway by the elevator, proceed down a few steps, the up a few more steps on the other side of the hotel. After making 3 trips to and from the cart to the room, I took the cart back down to the front desk. I asked why I wasn't told of this inconvenience prior to heading up WWITH MY CART! I told him "you saw me standing here with the cart and knew full well where I was heading." I don't know why I wasn't told about this in the first place. After turning my back and heading back to the elevator, I turned around and say him waving his arms and talking to the girl at the desk with him. I went back and really got mad. No customer wants to see the staff talking about them. This ruined the stay for me. I would not recommend this hotel to anyone.
He then called my room to apologize and said he would take 50% off my room total. When we checked out and looked at the bill, they only took off 40%.
December 11, 2013
Rated 4.0 out of 5.0 by Doodlebelle66 Had to change rooms, but they upgraded us.
The room we were first given had some issues. The air conditioner/heater. While quiet spit out bits of filter and dust while we were sleeping and there was no water pressure in the shower. Upon waking I called for the housekeeping manager to come look at the mess. She assured us they would take care of everything while we went out for breakfast. When we came back a few hrs later the desk called us over and said they couldn't fix the water pressure and so they moved us from a double room to a king room, also gave us reward points and waives a days parking ($14.00).
The hotel and rooms were beautiful and we slept very well. I have already recommended this hotel to a friend.
December 3, 2013