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Rated 3.9 out of 5 by 138 reviewers.
Rated 5.0 out of 5.0 by Great bed and really good air We were very comfortable. The decor was attractive , loved the floors, but we particularly liked the fresh feeling air. Leaving for the airport, early in the morning, it was important to have a good night's sleep, and the bed was cosy and comfortable. It was the second stay for us and we found the park and fly option was really convenient. February 18, 2014
Rated 2.0 out of 5.0 by No heat in restaurant and unsafe airport shuttle As an Intercontinental Gold Ambassador member we stayed at this property on January 24 2014 as we had an early flight the next morning. We arrived at dinner time so we decided to eat in the restaurant on the property. There was no heat! The waiter apologized and said they were having problems with the heat. The next morning, we took the shuttle to the airport. My husband had to hold the van door closed as it was broken. The driver had been jury rigging it to stay closed. Needless to say we were not impressed. Upon our return to Canada, we had also booked an overnight stay as our flight came in very late. We called for the shuttle and it arrived in a very timely fashion. The lock on the van door had not been repaired, however the door did close. The next morning, we were having breakfast at the restaurant on the property. There was still no heat! We had been away for two weeks and the heat was still not fixed. The waiter told another couple that they were working on the problem. We will not be staying at this property again. February 12, 2014
Rated 4.0 out of 5.0 by Convenient Location Good place to crash if you have a morning flight the next day. Good bed and restful sleep. The french toast was delicious. Beware that shower has no door so bathroom floor gets wet. Also no face cloth for washing. Great that it's pet friendly although the 50 pound limit is a bit small. 75 pound limit is more realistic. February 11, 2014
Rated 5.0 out of 5.0 by Hotel staff is great good location for Toronto traffic, close to airport and major freeways, 427 February 11, 2014
Rated 4.0 out of 5.0 by Good room and great service from staff. Overall the experience was good however not having heat in the bar and restaurant made it very uncomfortable for a lot of guests including me. Apparently this condition has been for some time and still has not been resolved. Would be prudent to attend to this immediately. February 9, 2014
Rated 4.0 out of 5.0 by Good place to stay, but parking garage too full. i stay at this hotel because they have a covered parking garage, makes a real difference when it is snowing in Toronto. However, during my last two visits, the parking garage was full, forcing me to park on the outdoor roof or against an exposed wall. Seems that there are always more cars in the garage than the size of the hotel would warrant; perhaps they run a "park & fly" operation. Otherwise, the hotel is OK, clean rooms, reasonable food, friendly staff. February 8, 2014
Rated 4.0 out of 5.0 by Great staff! Snow storm overnight caused a problem with the airport shuttle. Not sure what the problem was - other than the roads- but the shuttle was 30 min late. Several people were taking the shuttle, but there was none. The desk clerk ordered another shuttle and also extra cabs. When they had difficulty showing up, he offered to use his own vehicle and take us to the airport. Before that was approved, the shuttle did come and we were off. Many were stressed out, but the planes were leaving late anyway! February 8, 2014
Rated 3.0 out of 5.0 by RW's review Nice hotel, great rooms, laminate flooring, no carpet. Clean. Pillows way too thick. No elevator to 5th floor, be prepared to carry bags via stairway. Going up from 4th to5th. Coming down 5th to 2nd. Shuttle not really tuned to getting you to the airport, does other shuttle duties we had to take taxi. February 8, 2014
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