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Rated 4.0 out of 5 by 256 reviewers.
Rated 5.0 out of 5.0 by A Gem at the airport We were very pleased with our stay. The rooms were very quiet, we watched the planes fly over head but could not hear them. The food served in the dinning room far exceeded our expectations. There are many big name franchise restaurants in the area but I would choose the Indigo restaurant every time. We will definitely book at this hotel again. September 1, 2014
Rated 5.0 out of 5.0 Staff and Service excellent! Thank you so much for a great stay. Your front desk staff are wonderful! Thank you Stacey and Amanda! September 1, 2014
Rated 4.0 out of 5.0 by Friendly staff. Great stay before flight. Stayed one nights before 10 day holiday. Park and stay package through Travel zoo worked great. September 1, 2014
Rated 4.0 out of 5.0 Staff could use improvement Quick check in at arrival. Staff were welcoming. Room was excellent ! Comfortable, clean and spacious. The pool, spa, hot tub area was nice. Hot tub/dry spa were 'warm' but nice and clean. Dining was good- food was great. Slow service for being the only people there. We had both dinner and breakfast there. Dinner was great. Breakfast was good but the service was terrible. My daughter ordered apple juice.. Which never came. She ordered cereal and was brought a box -with no bowl or milk. Milk was requested and brought back after 10 mins. Airport shuttle was on time and quick. Guys were great. Paid parking fee of 11.30 at checkout. I paid cash, and it was then charged to my visa 3 days later. Still unresolved. Close to airport. August 31, 2014
Rated 5.0 out of 5.0 by Good Parking option Good hotel rm and service. Good value for parking option. August 29, 2014
Rated 4.0 out of 5.0 by Not your Typical Hotel Chain I had a quick layover in Toronto and was able to get a nice room here. It certainly has its charm. You have to call them to get a shuttle ride from the airport to the hotel. They arrived in a fairly timely manner. Check in was really cheerful. My room was quite nice and unique. See the pictures. The beds were comfortable with different types of pillows. I grabbed something to eat in the restaurant. It was quite good and reasonably priced. The shower had sufficient pressure. They had free wi-fi. Two things they need to do is - 1. Have an alarm clock in the room. When you are worrying through the night because you have to catch an early flight, you wake up and want to see what time it was; 2. The TV mount should either be in the middle of the wall facing the bed or atleast have it be able to turn towards the bed. Other than that, I would love to stay there again. August 29, 2014
Rated 1.0 out of 5.0 by Rude staff, dirty washrooms There were long red hairs in the bathroom sink, I am a brunette. The lamps weren't plugged in, not a big deal if I was told but I couldn't get them to turn on and the outlets were behind the bed. At 11pm at night, I had to call service, wait for them to come up, just for it to be something simple as that. Like why on earth were they unplugged in the first place, it was a really big hassle. The pool was extremely dirty on the bottom, perhaps invest in a creepy crawler? Last, but definitely not least at 11:55 front desk called up quite snootily asking if I wanted to pay for a later checkout, I said no. Checkout is at noon, why was I being harassed and it wasn't even noon? I thought the phone call was very uncalled for and extremely rude. I would never in a million years stay at this hotel again based on those experiences and I definitely wouldn't recommend it to anyone. With such rude staff, I'm surprised more people haven't complained. Also 2 shampoos were provided but no conditioner, however I didn't notice until I was in the shower so I couldn't call down to the desk. August 29, 2014
Rated 3.0 out of 5.0 by Close to airport. Shuttle provided to airport. Can leave your car here while travelling for $10 a night. Disappointed that the 50% discount on parking for priority members has been dropped. Only coffee for one left in the room though we booked for 2 guests. August 28, 2014
Rated 5.0 out of 5.0 by Great bunch of staff Overall stay was perfect. Nice cozy lobby with a little touch of modern style. Easy access to the airport by shuttle bus from the hotel. Bus was on time to pick us up. August 26, 2014
Rated 5.0 out of 5.0 by Wonderful Staff! The staff at this hotel were truly accommodating and exceptional!!!! Even though the property is a bit dated and tired, the proximity to the airport and major highways was a huge plus. My only recommendation is that some renos be carried out to compete with other more modern hotels in the area. August 26, 2014
Rated 4.0 out of 5.0 by Business Stay Good lodging for the price when staying in this area. Parking included. friendly staff. August 25, 2014
Rated 5.0 out of 5.0 by Wonderful Staff and Service We choose Hotel Indigo because of the close proximity to the airport and the fact that we could park our car there while on vacation. We were very impressed with the staff - both at the desk and in the restaurant. The room was very clean and comfortable and the breakfast which was included was very good, We only waited 20 minutes for the shuttle from the airport. We will definitely stay here again whenever we travel out of Ontario. CarLen August 25, 2014
Rated 5.0 out of 5.0 by Sleep I had the best sleep I had in weeks. I was only there one night but needed a good nights rest as I knew I was in for a big surgery upon returning and literally I had the most comfortable sleep. Right from the mattress to the pillows; and I am fussy especially when it comes to pillows. It was quiet as well. I really had a peaceful evening. Thanks to all of you. I will return to this hotel the next time I travel. August 24, 2014
Rated 5.0 out of 5.0 by Great Stay and Service Great Stay and comfortable beds. Did not hear the airplain noise at all during my stay. Friendly customer service staff and Housekeeping staff. Will visit again when we return. August 23, 2014
Rated 5.0 out of 5.0 by Hotel Indigo, Toronto Airport I had a good stay, the room was comfortable and the staff was excellent. I would only suggest that you might want to upgrade the towels and amenities in the bathroom. The ones you use are not impressive and you only provide shampoo and conditioner. Some lotion would be nice. August 21, 2014
Rated 4.0 out of 5.0 by Nice Hotel Breakfast wasn't great but everything else made it a great place for a park and stay. August 21, 2014
Rated 4.0 out of 5.0 by Excellent Weekend Get-away! The Hotel Indigo Toronto Airport is a lovely hotel; easy to access and close to Pearson Airport. Quick efficient friendly front desk and rooms are clean and appealing. There is covered self-serve parking available and a free breakfast complete with a chef to cook to your taste! Best of all is the room temperature pool and the hot wet-sauna, what a fabulous experience. There are many upscale restaurants close by to have a romantic dinner or exuberant outing at Woodbine, whatever your pleasure. It was a totally enjoyable weekend in Toronto, TY. August 20, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. Comfortable bed and great service. Comfortable bed and great service. Comfortable bed and great service. August 20, 2014
Rated 4.0 out of 5.0 by has a way to go Our first impression was a good entrance but shocked by how close to planes were to the top of the hotel The staff was very friendly and the foyer and pool area was superb, The breakfast was 5 star and an excellent presentation with friendly waitresses The downside is that not all rooms are what I consider 4 star in fact some which we looked at we would rate no better that 2 star They do not have a inviting feeling and do look tired, the one we got was good and no aircraft noise with comfortable beds. In summary would we stay again ? They are making improvements and the price was excellent but would have to be assured we could pick our room and would never pick it without a deal at this time. August 19, 2014
Rated 4.0 out of 5.0 by Good value The hotel is at a very convienient location near the Toronto Aiirport. Very good value for the money. August 18, 2014
Rated 5.0 out of 5.0 by 14 days parking and overnight sleep Good location, clean, good value for dollar, nice breakfast, pool included. I would recommend for future stay at the Pearson international Airport. August 13, 2014
Rated 4.0 out of 5.0 by Comfortable bed no breakfast The rooms were clean and the beds very comfortable. The brakfast hours were unsatisfactory for someone taking an early flight. The service does not start until 6:30 a.m.. August 13, 2014
Rated 5.0 out of 5.0 by Good Value Close to airport. Good place to stay between flights. Free shuttle to airport. August 13, 2014
Rated 4.0 out of 5.0 by Comfortable room, friendly staff, great ambience Will return if i have to, will refer others to the hotel. The standard was met according to hotel act My stay was enjoyable thanks to the family friend……good location 15 mins to downtown city August 12, 2014
Rated 4.0 out of 5.0 by Indigo The Decor was very bland in contrast to other Indigos August 12, 2014
Rated 5.0 out of 5.0 by Great service and stay Nice place, close to airport. Love the coffee maker in the room(Kuerig) August 12, 2014
Rated 5.0 out of 5.0 by Fantastic stay We found a great deal which included a one night stay, breakfast and 14 days of parking. The shuttle to and from the airport was fast and we heard very little airplane noise in our room. The hotel was very modern and clean. Staff was friendly and professional. We will definitely stay here again. August 12, 2014
Rated 3.0 out of 5.0 by Disapointed in shuttle service Shuttle service provided by hotel is misleading to a guest when booking the hotel direct on the phone with their staff and also when checking in. Beware that they have very limited spaces on their shuttle and it is not very easy or safe to get into or out of for anyone who needs a little assistance on making the large step into the shuttle. The hotel staff both day time and morning staff were unable to help us with getting us a shuttle that would get us to the airport on time for our 8:20 flight. (we need to be at the airport 2 hours before) We could have left at 5:30 am. . . or we were booked at 6:30 (last two spots on this shuttle) . . . but after seeing the 6 am shuttle leave late. . .we lost all confidence in this service on making it to the airport in time for our flight. We called a taxi and made it to the airport on time... our taxi driver did say that this happens often. Room also needed the floor cleaned better- floor had debris floating around all over and someone needs to address the large wallpaper tears in the bathroom. I travel a lot . We use hotels on a very regular basis. We would not book with this hotel or recommend it based on our experience. August 11, 2014
Rated 3.0 out of 5.0 by Below average Hotel We stayed at this hotel because we were able to use our IHG points to pay for the room. If I had to pay for this hotel I would have moved to somewhere else. The rooms were dirty, very poor parking, air conditioning took 2 days to fix and every morning we had to ask for more towels as they would only give us 2 towels and we had 3 people staying in the room. Because we used our IHG points they would not give us the free breakfast vouchers, so we had to pay for a extremely bland buffet. We eat only once at the hotel and then we ate at the other near by hotels after the one time as they offered much better food and options for the same cost. I would not stay at this hotel if I had to pay for a room. There are many other hotels near by the Toronto airport that offer much more and are reasonably priced. August 11, 2014
Rated 5.0 out of 5.0 by Hotel Indigo I would recommend this hotel to anyone who plans to fly from Toronto International Airport August 3, 2014
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