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Rated 4.0 out of 5 by 304 reviewers.
Rated 4.0 out of 5.0 by Barking Dog Everything was good except for the barking dog in the room next to me. Surprised that an upscale hotel would allow dogs, especially a larger dog like this one. September 25, 2014
Rated 5.0 out of 5.0 by Very friendly staff I checked in late for an early morning international flight. The check in was quick, efficient and the staff were polite, friendly and made me feel welcome. Parking in the attached garage is easy, however they need signs in the hotel hallways pointing to the garage. Without signs, I ending up walking to the wrong end of the hallway. Breakfast is served at 7 am, however since I had an early morning check out, I do not know how good or bad it is. I suggest a self service continental breakfast for guests checking out early. September 23, 2014
Rated 5.0 out of 5.0 by convenient and fresh Nice hotel with excellent front desk staff and nice layout. very European style. Extremely convenient to Airport (shuttle runs 24 hours). Business center desperately needs an update as computers are quite dated and slow and the miniature keyboards are ridiculously painful to use. New computers and full-size keyboards would be a huge upgrade. September 23, 2014
Rated 4.0 out of 5.0 by Great service and good value Staff at this hotel were very accomodating and the service was great. The area is a bit noisy with all the air traffic, but that is to be exptected in this area. For the money, this is a good place to stay. Will stay here again. September 22, 2014
Rated 4.0 out of 5.0 by Excellent value and good service Stayed and hotel and parked car for vacation. Room was clean and comfortable, staff were helpful and friendly, breakfast was excellent and airport shuttle was much appreciated. Only challenge was TV was not working, due to recent upgrade in cable service. Was disappointing, but everything else about the experience was great. Excellent value! September 20, 2014
Rated 5.0 out of 5.0 by siutted our needs for the weekend satisfied with the stay would come again. Did not like the view of the warehouse or trucking company in the back. September 19, 2014
Rated 1.0 out of 5.0 by Poorly managed, poorly maintained. I had not stayed at this location since 2009. I am pretty sure that they did scant maintenance or cleaning since then. The room was tired looking. The wall graphics were faded. The trendiness is gone. When I checked in, I was not advised of the location of anything, nor were there signs. I wanted to find the workout area and pool and promptly learned that the stairwell locks on every floor! I had to ask the front desk where they hid the pool. It is in the basement. The pool area is nice enough, however, if they feel it is necessary to lock every floor, how safe can the pool be? When I got back to my room, there was no TV. I called the front desk and they said, oh, yeah, it's out. They offered me free breakfast. Since it was late, I went to bed without the news. When I went to claim my breakfast, the restaurant told me I could only have ONE item. No egg with your toast! I went back upstairs to grab something before I went out for the day, and there, in the trash was my recycling. Nice. Their overall attitude of not caring came through in so many ways. I returned in the evening to no TV yet again. I was too tired to deal with their staff again. As I was sitting there not watching TV I noticed the curtains were not supposed to be gray, they were just that dirty! The stains on the rug became more annoying the more I thought about it. The whole point of the laminate flooring is so that you can remove a nasty rug without having to remove the whole carpet, isn't it? The next morning, the bill was under my door. Two nights plus parking. No accommodation for the lack of accommodation. I won't be staying here again. If you are looking for a mediocre room in close proximity to a seedy strip of creepy establishments dedicated to the exploitation of women the Hotel Indigo is a good choice. If you turn right out of the parking lot, there are several clubs for pathetic types. If you turn left, you can get on the expressway and go to a nicer hotel. My recommendation. September 18, 2014
Rated 5.0 out of 5.0 Clean, Convienent, Overall hotel was clean and staff was friendly and accommodating. I had problems with the TV and they immediately switched me to another room. September 18, 2014
Rated 5.0 out of 5.0 by Great Weekend This is next to an airport, so planes flying overhead was expected and this was no problem. Our cable service was out during our 2 day stay, but the staff informed us we could have free movies for the weekend. This more than made up for the cable being out. We had a great stay. September 18, 2014
Rated 5.0 out of 5.0 by Hotel Indigo - great value, comfortable place and excellent staff I have stayed here before, and stayed again for one Saturday night - always a pleasure to be here. The rooms are spacious, clean and comfortable, the staff is friendly and engaged, and the hotel is well located (even though close to the airport, it is quiet at night). September 17, 2014
Rated 5.0 out of 5.0 by Frequent Business Traveller I always notice staff who are above average and make you feel welcome and who interact with comfort and ease. I always rate staff who are problem solvers and not just "note takers". Although I did not have have major problems to solve you alway know and can tell who can solve problems if they come up. I would hire all of the staff I had contact with ... they were all committed to make my stay as comfortable as possible. The staff who drove the shuttle bus were also kind and considerate. The lasies at the front desk were very helpful and efficient checking me in and out. The firendly gal who served me breakfast was very efficient and always kept my coffee cup full. I had made an office in my room and it was messy with my piles of papers scattered around the room but housekkeping made my room as clean and comfortable as possible. Good Job!! September 15, 2014
Rated 1.0 out of 5.0 by Uncomfortable intimacy with strangers Although labeled a non-smoking room, there were multiple cigarette burns in the flooring and rug, and the room smelled of stale smoke and cleaner. The acoustics in the hotel were dreadful. I could hear every noise from the adjoining room, including unzipping luggage,rinsing hands and going to the bathroom. Created an uncomfortable and unwelcome level of intimacy with strangers, one would expect in a college dorm or bunkhouse. There was also frequent noise from the hallways and when in the hall I could hear guests taking their showers. I was scheduled to stay two nights but canceled my second night and went elsewhere. September 13, 2014
Rated 5.0 out of 5.0 by Best kept hotel secret in Toronto! Tremendous value for the money! The hotel, amenities and staff were top notch! I have stayed at other hotels in Toronto for more than 40 years but, the Hotel Indigo near the Toronto International Airport is a refreshing change from the 'usual' hotel experience for travelers. Refreshing in it's ultra modern appearance throughout and tremendous services offered by the hotel and it's staff. It is a pleasure to stay at the hotel with great accommodations, food and service. And all at such a tremendously low price in comparison to other hotels in the area. A great value! I will be back again!! September 13, 2014
Rated 5.0 out of 5.0 by Value We booked 2 stay and fly packages at Hotel Indigo very near Pearson Airport in Toronto for our recent trip out to BC and back. The 2 14-day parking passes covered the time we were away, and both the hotel rooms and breakfasts were above our expectation. The staff were all very friendly and helpful, too. We would certainly stay here again, if we were offered similar packages. September 12, 2014
Rated 5.0 out of 5.0 by We'd stay here again Booked this hotel because we could leave our car at the Hotel and pick it up again when we returned. Loved the fact that there was covered parking for the car. The Hotel was easy to get to off the Highway and close to the airport. Shuttle service was great, no waiting at the airport when we returned. Rooms were very comfortable liked no carpeting on the floor. Bed and Bedding were top notch. Staff in the reception area were very courteous and helpful, same for the staff in the dining room. Definitely stay here again September 5, 2014
Rated 2.0 out of 5.0 by Labor day weekend stay 2014 Stayed on the 2nd floor of the hotel the front desk clerk was very friendly. Got into the room walk between the two beds and the middle part of the wood floor is buckling out and trip on it. It feels the flooring is not attached to the base floor wherein you can basically jump up and down on it. Decided to go downtown Toronto for sightseeing and got back late and tired, was looking forward for a good night sleep/rest. Was awaken early morning of women running in the hall way and screaming drunk,crying and did not stop until around 5 AM. There was banging of doors elevator/ice dispenser noise the whole time. Was not a good sleep nor rest for all of us, not happy the day we check out. September 5, 2014
Rated 5.0 out of 5.0 Very clean property Nice beddings, location, very friendly and efficient staff. September 2, 2014
Rated 5.0 out of 5.0 by Good Value The overnight stay was good. Airport transfers were very efficient. We were not impressed with the restaurant. September 2, 2014
Rated 5.0 out of 5.0 by A Gem at the airport We were very pleased with our stay. The rooms were very quiet, we watched the planes fly over head but could not hear them. The food served in the dinning room far exceeded our expectations. There are many big name franchise restaurants in the area but I would choose the Indigo restaurant every time. We will definitely book at this hotel again. September 1, 2014
Rated 5.0 out of 5.0 Staff and Service excellent! Thank you so much for a great stay. Your front desk staff are wonderful! Thank you Stacey and Amanda! September 1, 2014
Rated 4.0 out of 5.0 by Friendly staff. Great stay before flight. Stayed one nights before 10 day holiday. Park and stay package through Travel zoo worked great. September 1, 2014
Rated 4.0 out of 5.0 Staff could use improvement Quick check in at arrival. Staff were welcoming. Room was excellent ! Comfortable, clean and spacious. The pool, spa, hot tub area was nice. Hot tub/dry spa were 'warm' but nice and clean. Dining was good- food was great. Slow service for being the only people there. We had both dinner and breakfast there. Dinner was great. Breakfast was good but the service was terrible. My daughter ordered apple juice.. Which never came. She ordered cereal and was brought a box -with no bowl or milk. Milk was requested and brought back after 10 mins. Airport shuttle was on time and quick. Guys were great. Paid parking fee of 11.30 at checkout. I paid cash, and it was then charged to my visa 3 days later. Still unresolved. Close to airport. August 31, 2014
Rated 5.0 out of 5.0 by Good Parking option Good hotel rm and service. Good value for parking option. August 29, 2014
Rated 4.0 out of 5.0 by Not your Typical Hotel Chain I had a quick layover in Toronto and was able to get a nice room here. It certainly has its charm. You have to call them to get a shuttle ride from the airport to the hotel. They arrived in a fairly timely manner. Check in was really cheerful. My room was quite nice and unique. See the pictures. The beds were comfortable with different types of pillows. I grabbed something to eat in the restaurant. It was quite good and reasonably priced. The shower had sufficient pressure. They had free wi-fi. Two things they need to do is - 1. Have an alarm clock in the room. When you are worrying through the night because you have to catch an early flight, you wake up and want to see what time it was; 2. The TV mount should either be in the middle of the wall facing the bed or atleast have it be able to turn towards the bed. Other than that, I would love to stay there again. August 29, 2014
Rated 1.0 out of 5.0 by Rude staff, dirty washrooms There were long red hairs in the bathroom sink, I am a brunette. The lamps weren't plugged in, not a big deal if I was told but I couldn't get them to turn on and the outlets were behind the bed. At 11pm at night, I had to call service, wait for them to come up, just for it to be something simple as that. Like why on earth were they unplugged in the first place, it was a really big hassle. The pool was extremely dirty on the bottom, perhaps invest in a creepy crawler? Last, but definitely not least at 11:55 front desk called up quite snootily asking if I wanted to pay for a later checkout, I said no. Checkout is at noon, why was I being harassed and it wasn't even noon? I thought the phone call was very uncalled for and extremely rude. I would never in a million years stay at this hotel again based on those experiences and I definitely wouldn't recommend it to anyone. With such rude staff, I'm surprised more people haven't complained. Also 2 shampoos were provided but no conditioner, however I didn't notice until I was in the shower so I couldn't call down to the desk. August 29, 2014
Rated 3.0 out of 5.0 by Close to airport. Shuttle provided to airport. Can leave your car here while travelling for $10 a night. Disappointed that the 50% discount on parking for priority members has been dropped. Only coffee for one left in the room though we booked for 2 guests. August 28, 2014
Rated 5.0 out of 5.0 by Great bunch of staff Overall stay was perfect. Nice cozy lobby with a little touch of modern style. Easy access to the airport by shuttle bus from the hotel. Bus was on time to pick us up. August 26, 2014
Rated 5.0 out of 5.0 by Wonderful Staff! The staff at this hotel were truly accommodating and exceptional!!!! Even though the property is a bit dated and tired, the proximity to the airport and major highways was a huge plus. My only recommendation is that some renos be carried out to compete with other more modern hotels in the area. August 26, 2014
Rated 4.0 out of 5.0 by Business Stay Good lodging for the price when staying in this area. Parking included. friendly staff. August 25, 2014
Rated 5.0 out of 5.0 by Wonderful Staff and Service We choose Hotel Indigo because of the close proximity to the airport and the fact that we could park our car there while on vacation. We were very impressed with the staff - both at the desk and in the restaurant. The room was very clean and comfortable and the breakfast which was included was very good, We only waited 20 minutes for the shuttle from the airport. We will definitely stay here again whenever we travel out of Ontario. CarLen August 25, 2014
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