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Rated 4.0 out of 5 by 214 reviewers.
Rated 4.0 out of 5.0 by Nice stay but poor resturant service Stayed there before and after our Jamaica trip. The good points are: - good location with easy access from 401 - room was sound proof, clean and big enough - free WiFi - offered wake-up call and scheduled airport shuttle during check-in. The not so good points are: - the condition of the entrance from parking to the hotel building was poor. - restaurant not open for dinner on Dec 26 - no hot buffet items at 10 am and alternative was not offered. January 16, 2014
Rated 2.0 out of 5.0 by Don't expect to enjoy the pool, hot tub or sauna Just go here if you only need a place to sleep. Bla Bla blah!!!!! January 15, 2014
Rated 5.0 out of 5.0 by clean and welcoming rooms i checked into the room and was pleasantly surprised at the appearance of the room..... it had clean hardwood floors, and an over all feeling of home. the bed was comfortable, wake up call was precise, and the staff are great upon addressing you and checking you in. i didn't enjoy the parking, i kinda felt unsafe. I parked on the top floor/roof.......... its secluded and not where anyone could hear you if a problem rises. i felt unsafe getting my luggage from my trunk, wheeling it over to a roof top door that needed a room key to enter.... once the door slowly locked behind me, i then proceeded to go up 2 levels via elevator, i just found it a little unnerving being a woman, to enter via a secluded door off a roof top... ( a person can easily enter (no window) (kinda reminded me of a hospital parking lot, where as you drive in circles for higher levels) i would recommend this hotel it is beautiful and the staff over comes the parking issues January 15, 2014
Rated 5.0 out of 5.0 by Jan 3/14 Stayed here overnight before a trip south. Everything was great. Shuttle was ready and waiting to take us to the airport. January 14, 2014
Rated 4.0 out of 5.0 by Always a good experience I very much enjoyed my stay at the Hotel Indigo Jan. 7/2014. Just one minor glitch...The dining room opens for breakfast at 6am..which is fine...but there wasn't a notice telling patrons that breakfast is a buffet. My friend and I sat for quite a while before being told by a gentleman that breakfast was buffet and that we had to take care of ourselves. This cost us valuable time in getting the shuttle to the airport. However, the food at the breakfast buffet was quite good...eggs were piping hot, there was bacon or sausage...fresh fruit and juice. One big thing missing was water. There wasn't any bottled water in order to take medication. I would suggest to the Indigo that a notice be posted advising patrons that breakfast is buffet, and there won't be a waiter asking what you'd like. January 13, 2014
Rated 3.0 out of 5.0 by Noisy guests Hi Got stuck in Toronto and booked last minute. Hotel was OK but too much noise from other guests in the halls at all hours of the night. Hotel itself is OK, but not as nice as other Indigo hotels January 13, 2014
Rated 5.0 out of 5.0 by Always a great stay The front desk staff are very nice and seem to truly want you staying there.Would be perfect if there was breakfast of some sort included. January 12, 2014
Rated 2.0 out of 5.0 by Technical issues unrepaired Unable to resolve overheating issues after several tries, making sleep impossible. January 12, 2014
Rated 4.0 out of 5.0 by Good value for the money. I always stay at the Indigo when flying out on vacation, especially if I have an early flight. I find the staff to be most helpful, and the cleanliness of the facilities impeccable. Just one small change that I did not like....When attending the dining room for breakfast, I sat quite awhile before being informed by a waiter that the breakfast was a buffet. There wasnt any water available. I do not recommend the coffee. I believe a notice should be posted on the door of the dining room that table service is provided for dinner, but breakfast is buffet. January 11, 2014
Rated 5.0 out of 5.0 by last minute business travel Hotel was perfect for what I needed. The desk staff, maids and breakfast was great January 10, 2014
Rated 2.0 out of 5.0 by Nice Hotel Unfortunately woke up by ingnorant disrespectful people in the hallway January 8, 2014
Rated 5.0 out of 5.0 by Hidden Gem When I tell people about the Hotel Indigo Toronto Airport, most people have not heard of it. It is definitely a hidden gem. Great service at the front desk. The rooms are nicely decorated, more of a European feel and the king beds are comfortable. Good value for the money paid. I will definitely be back January 8, 2014
Rated 4.0 out of 5.0 by Great Hotel, Cold pool and warm hot tub Loved my stay here at this location and hotel. My only concern was that the pool water was ice cold, the hot tub was warm bath water and the sauna wasn't working when I turned on the timer….. Other then that I would defiantly stay here again. January 6, 2014
Rated 3.0 out of 5.0 by Good Alternative Toronto Airport Area Good option for this area. Would appreciate if manager looked at room service staff. I ordered room service in the early evening and the order did not show up at my room. Also, luggage assistance upon arrival would be appreciated, but I understand that Toronto is not in Asia, where I am accustomed to a higher level of personal service. Rooms are okay, large and interesting, but not that special. I expected more from this brand, but the price was good. January 6, 2014
Rated 4.0 out of 5.0 by Comfortable Stay Near Pearson Airport My wife and I had a comfortable overnight stay at Indigo. The hotel is located right at the end of one of the runways but we were not troubled by aircraft noise. The hotel has covered parking and offers packages that include auto parking. We chose this hotel because of location and the ability to leave our car in the car park while on vacation. We received courteous service from the hotel staff. I recommend this hotel. January 4, 2014
Rated 3.0 out of 5.0 by A comfortable stay The room was in a very good order. Unfortunately, there were no towels in the bathroom. I had to bring this matter to the attention of the front desk. The shower door, although satisfactory, covers only half of the bath section. The front side view of the hotel is quite ugly, an industrial storage facility. January 3, 2014
Rated 5.0 out of 5.0 by As always a nice stay Checked in was smooth and was very prompt, Called down for a swing kit and was brought to the room promptly. January 3, 2014
Rated 3.0 out of 5.0 by Dirty area s I know it was after the hoidays and perhaps less staff are available but still no excuse for a Hotel chain, I happen to be there for about 24 hrs . I dont think any staff even bother to check the Gym and Pool and Business area from 1300 to 1400 the following day same garbage and dirty cups in the Business area and at the Pool area and bath room was extramenly dirty hair all over no fresh towels for 24 hrs no toilet paper . Even the Gym area was not cleaned for 24 hrs no towels in the pool area and gyme area, when I ask for some towels had a staff members that came down with semi wet towels. The following day I had mention to the receptionist that no towels for almost a day so she had cmae down to give me a towel and added a new roll of Toilet paper. My Last stay was on the 18 the previous week and in the morning before going to work had not even a drop of hot water. January 1, 2014
Rated 3.0 out of 5.0 by Not what I expected This hotel is ok but is a lower class than I expect from IHG. The room I had the shower did not drain. There were no towels at the pool. The jacuzzi was not adequate. The restaurant did not open on time in the morning and I was not aware that breakfast was not included. Even when it opened there was no coffee ready. The front desk did not want to check me out as I had prepaid. I had to call the manager later in the day to have the issue resolved. The staff requires better training. Other than that the room and common areas were clean. I would not stay here again. December 31, 2013
Rated 4.0 out of 5.0 by Clean, modern rooms My family and I enjoyed our recent stay at Hotel Indigo. The staff was exceptionally friendly and made us feel very welcomed. We had a leisurely breakfast at the restaurant and found the food to be very good with generous portions at a reasonable price. The rooms appeared to be recently renovated and were very clean an comfortable. The pool and hot tub temperatures were a bit low (particularly the hot tub) so we didn't stay in as long as we normally would have. The change facilities needed some attention from housekeeping. Overall, a good stay and would recommend. December 18, 2013
Rated 4.0 out of 5.0 by A solid Indigo property. Pros +Smooth check-in/check-out +Comfortable beds/pillows +Stylish room +New fridge and microwave +Oversized, well-lit bathroom with Indigo's half-glass shower +Strong shower pressure and heat (sensitive tap) +Excellent soundproofing of windows, can barely hear the planes despite being right on the flight path 200m from the end of the runway +Welcoming bar, reasonable prices +Nice pool/dry & wet sauna area Cons -3/4" gap at bottom of entry door and wood floors mean hallway conversations and door slams are all heard loud and clear -Doors automatically slam here if one does not hold the lever -Arrived to 76oF room; set to cool at 68oF; room never fell below 74oF -No guest services book in room -No free breakfast for Platinums -Toilet barely flushed; had to hold lever down 15 seconds -Small, awkward desk chair -Non-tilting TV faces wall in between beds and windows/evening chair, so never face dead-on -Whirlpool out of order for a while now, jets work but no heat -Slow elevators November 26, 2013
Rated 3.0 out of 5.0 by Hmmmm The AC didn't work and a front desk clerk enjoyed bad mouthing Americans, with an elderly Canadian couple, right in front of this American. I liked the design of Indigo. Very different. Might stay at another one, but not this one again. November 18, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service My room was very clean and tidy. Great location if you are flying into or out of Person Airport. Would stay again/ November 17, 2013
Rated 5.0 out of 5.0 by Staff the staff here is great... they remember your name and preferences... the rates are good, the rooms are clean and the restaurant is pretty good. Their room service is excellent. But the staff on the desk are wonderful. November 13, 2013
Rated 3.0 out of 5.0 by Comedy of Errors Although the hotel is very nice, the service was...questionable. Upon arrival we were given a room that was very much already lived in. Then we inadvertently walked into, and crashed, a wedding breakfast even after specifically inquiring how we can redeem our breakfast vouchers. We weren't even aware we had crashed this breakfast until we were almost finished eating. If I was a member of that wedding party, I would have been none too pleased. For us, we were highly embarrassed. Believe me, I really like this hotel, but the inconsistencies in communication and staff not being on the same page might be enough for me to stay elsewhere next time. November 11, 2013
Rated 3.0 out of 5.0 by toilet seat designed by a wife No matter how hard you tried the seat would not stay up to stand and use it. Additionaly you had to hold the lever down to ensure a full flush. November 10, 2013
Rated 5.0 out of 5.0 by Excellent stay for airport use Nothing bad to say about this hotel! Great staff, great service. November 9, 2013
Rated 5.0 out of 5.0 by Best staff ever I will coming to this hotel because of the staff. They are friendly and proffessional, also you can see that they care about there guests. Rooms are great and shuttle service is excellent. Will return. October 30, 2013
Rated 4.0 out of 5.0 by Decent hotel Room could have been a tad cleaner. Our heat did not work so we were freezing the entire night!!! Although dealing with Anna for the group reservation was great! She was extremely helpful! October 30, 2013
Rated 4.0 out of 5.0 by It's BETTER than the surrounding neigborhood. Great stay, everything you need is there and it's good looking as well. It's an airport surrounding area so be aware but the hotel itself is good. October 13, 2013
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