Rated 4.0 out of 5 by 243
Rated 4.0 out of 5.0 by DGiSmithers Not your Typical Hotel Chain
I had a quick layover in Toronto and was able to get a nice room here. It certainly has its charm. You have to call them to get a shuttle ride from the airport to the hotel. They arrived in a fairly timely manner. Check in was really cheerful. My room was quite nice and unique. See the pictures. The beds were comfortable with different types of pillows. I grabbed something to eat in the restaurant. It was quite good and reasonably priced. The shower had sufficient pressure. They had free wi-fi. Two things they need to do is - 1. Have an alarm clock in the room. When you are worrying through the night because you have to catch an early flight, you wake up and want to see what time it was; 2. The TV mount should either be in the middle of the wall facing the bed or atleast have it be able to turn towards the bed. Other than that, I would love to stay there again.
August 29, 2014
Rated 1.0 out of 5.0 by 5748 Rude staff, dirty washrooms
There were long red hairs in the bathroom sink, I am a brunette. The lamps weren't plugged in, not a big deal if I was told but I couldn't get them to turn on and the outlets were behind the bed. At 11pm at night, I had to call service, wait for them to come up, just for it to be something simple as that. Like why on earth were they unplugged in the first place, it was a really big hassle. The pool was extremely dirty on the bottom, perhaps invest in a creepy crawler? Last, but definitely not least at 11:55 front desk called up quite snootily asking if I wanted to pay for a later checkout, I said no. Checkout is at noon, why was I being harassed and it wasn't even noon? I thought the phone call was very uncalled for and extremely rude. I would never in a million years stay at this hotel again based on those experiences and I definitely wouldn't recommend it to anyone. With such rude staff, I'm surprised more people haven't complained. Also 2 shampoos were provided but no conditioner, however I didn't notice until I was in the shower so I couldn't call down to the desk.
August 29, 2014
Rated 3.0 out of 5.0 by smr66 Close to airport.
Shuttle provided to airport. Can leave your car here while travelling for $10 a night. Disappointed that the 50% discount on parking for priority members has been dropped. Only coffee for one left in the room though we booked for 2 guests.
August 28, 2014