Rated 4.2 out of 5 by 93
Rated 5.0 out of 5.0 by Khaldoun Mr
The bad experience we had that the alarm went on twice for the last two visit we had and I knew later on that it was testing without letting us know in which it get us panic while we were taking a nap
January 12, 2014
Rated 3.0 out of 5.0 by jenniw Amazing Suite....horrible breakfast buffet and sales staff misinformation
We decided to bring a group of 8 rooms to this hotel after we were told by the sales manager that our group could congregate in any areas together and enjoy the evening and that breakfast included made to order omelet station. There was no omelet station and the food offered on the breakfast buffet was cold and there were not many choices. Would have been upset if we had to pay for that food it was nasty. That evening we were not allowed to be in many of the public areas with our own snacks and beverages due to liquor and food licensing laws. I understand those rules but would have liked to know that in advance and not been given false information. Pool areas was fantastic for the kids and our room suite was also wonderful. All the staff were very nice and friendly and tried to help some even when we found out we didn't have what we were told.
January 6, 2014
Rated 3.0 out of 5.0 by TEaton Cleanliness??
We dropped something beside the bed and found all sorts of dirt and debris next to and behind the bed table. Also, I the bathroom, the soap dish in the shower had been broken off. Plus, the halls were loud. It was a comfortable place overall, but needed some housekeeping attention.
January 5, 2014
Rated 3.0 out of 5.0 by tim80 Great Room but given incorrect information.
I called in advance to make sure the other person staying in my room could use the internet and phone for working from the hotel room. I asked specifically if the room would have an exact number with no extension and was told that is correct. When I arrived I was unable to work from the hotel room due to incorrect information given to me over the phone. The room itself was clean and okay.
Also, one of the people in my party was told they could not drink at the bar again because they had a verticle license even that it was valid and not expired...
January 5, 2014
Rated 5.0 out of 5.0 by MomJAM Wonderful and helpful staff!
We were very impressed with how helpful and friendly the staff was. Everyone went out of their way to see that we were comfortable and all our needs were met.
January 1, 2014
Rated 5.0 out of 5.0 by Kimberly22 Black Friday Shopping
My sister and I have been shopping Black Friday for 17 years. This is the first hotel we have stayed at more than once. We normally stay 3 nights and have a list of amenities we like a hotel to have. First is a comfortable bed. Second is breakfast included with our room. That is very important before we hit the pavement shopping for the day. Third is a nice pool/hot tub. Very important for our return from shopping all day. Fourth would be an efficient and friendly staff. Last year the hot tub was not working and that was a downfall, however, the staff friendliness made up for it. We decided to return this year and we again were very pleased. The most important surprise was seeing a lot of the same staff from the previous year. That tells you the manager of this hotel takes pride in not only the appearance, comfort, cleanliness, etc...but also his employees. I also needed a hotel in November for my sons graduation from Great Lakes navel base. My family and another I recommended stayed here. They were also very pleased. It goes without saying my sister and I will again be staying here next November.
December 19, 2013
Rated 5.0 out of 5.0 by DRMartin18 Great Staff
We have stayed at this hotel when visiting our son at Great Lakes. The staff is friendly and helpful, and the breakfast is great!!...Will be staying again!
December 18, 2013
Rated 5.0 out of 5.0 by Fromdaupeh Friendly and helpful staff are just he begining.
Stayed here to visit family and an appointment in Chicago. Located right next to the interstate and Gurnee Mall the location could not be more convenient. The welcome I received was warm and friendly. He King room was clean, modern, and with plenty of kids in neighboring rooms, quiet. Doors were secure without that annoying slamming found at most hotels. We had an amazing stay and will definitely return.
November 27, 2013
Rated 4.0 out of 5.0 by MPSO1 Nice Hotel No Free-bees!
Good stay for the price. They charge for everything. No free local calls. A call to a pizza place 3 blocks away cost me 3.00! breakfast was ok but again not free and I have had better buffets for free at other hotels. Hotel was very clean and pool was almost new. Staff was freindly and helpful. I always stay at holiday inn around the USA and this was an ok hotel. Nothing special and nothing I could seriously complain about. Holiday Inn has made great improvements over the last 10 years and hope they keep it up!
November 20, 2013
Rated 4.0 out of 5.0 by TJAD Bar staff and service
Everything was great and professional with the exception of the lady that was working the bar. She had an attitude both nights that I was at the bar. She closed the before closing time both nights and I got the vibe that she didn't want the guess there and she didn't want to be there either. Other than that I had a wonderful time and the front personnel were outstanding. Also, I think breakfast should come with all the rooms, paying $11.99 for breakfast is steep and it wasn't worth the money.
November 20, 2013
Rated 5.0 out of 5.0 by Kathy89 Great service
My flight arrived at 5am in ORD. By 9am I was so tired and called the hotel to see what the earliest check in time could be. Since they had plenty of unoccupied rooms, the desk clerk let me have a room immediately with no extra charge! I was able to sleep, exercise and relax in the hot tub all before the usual check in time of 4pm!! Plus the hotel location is very easy to find right off the 94 and a large mall right across the street. Plenty of restaurants too. The hotel is clean, modern and comfortable! I was here for my daughter's graduation from Navy boot camp. Very pleasent stay!
November 19, 2013
Rated 5.0 out of 5.0 by navygirlfriend93 Great Location and Price for Navy PIR
I stayed in this hotel for my sailors bootcamp graduation. I booked early which allowed for me to get an excellent nightly rate. This hotel is located right off the Gurnee exit and it is about 10-15 minutes from the Navy base. The mall is across the street from the hotel and there are plenty of restaurants in the area. The hotel was very nice and looked newly renovated. My room was clean and the bed was a king, very comfortable. Overall I would highly recommend this hotel, especially if you are attending Navy PIR.
November 14, 2013
Rated 4.0 out of 5.0 by Wichitatraveler Nice place to stay for a wedding
We stayed at this property for a wedding. At the last minute, I found out that I had made the reservation for the wrong nights. The reservation clerk was very nice and even though the hotel was very full, rearranged our reservation. The room setup was nice and the beds were comfortable. We did not eat there except for the wedding reception and the food was fine for that. They even accommodated my daughter's need for a gluten free entrée.
It is also in a very convenient location to shopping and restaurants.
October 31, 2013
Rated 2.0 out of 5.0 by winner1 get away
over priced for what it is.
Breakfast so so.
Jus feels like a cheaper hotel the way restaurant is set up.
Pool over crowded.
Area in general over crowded and conjested.
October 30, 2013
Rated 5.0 out of 5.0 by funnight great place
we stayed here to get away for a evening. the staff was friendly and the room and pool area were spotless. I cant say the whole place was clean very often but this one was. great job
October 21, 2013
Rated 5.0 out of 5.0 by 12NHeavyjunk Great Atmosphere and friendly service
Every one was very professional and courteous. Very comfortable every where. Thank you, Great job.
October 17, 2013
Rated 5.0 out of 5.0 by Bano Stay here!
This Holiday Inn is outstanding! I travel on a regular basis and this IHG hotel is among the best experiences I have had around the world. We were given a generous platinum member upgrade to a 2 bedroom suite for 3 nights at no charge, along with free drink cards to use at the bar. The staff was very kind and accommodating; by far among the best.
There was an accidental charge made to our room which I asked be removed and although I didn't ask for it, the manager gave us a very large number of IHG points as a way of saying sorry! Totally above and beyond!! This is the best customer service at any IHG hotel I have ever experienced! I highly recommend this hotel and will make sure to stay here on my future travels to the Gurnee area. Thank you!
October 17, 2013
Rated 5.0 out of 5.0 by Jenkendan Presidential Suite!
I stayed at one of their Suite room and boy was it ever "Sweet"! I was expecting Embassy Suite like room, but when I walked in I was treated to a Penthouse Suite. The room had a huge living room with a full set of sofa, love seat and lazyboy with ottoman. It had nice bar room with refridgerator & sink along with dining table. On the left & right side of the living room were big bedrooms - one with King size bed and the other with 2 Full Size beds. Each had their own huge bathrooms. It was the best hotel room I ever stayed at.
Swimming pool was big and hot tub was nice and hot.
Plenty of seating area with vault ceiling. Restaurant was very nice. good food. Breakfast was alright...not too great.
Hotel front desk staff was very friendly and very accomodating.
Very clean place with luxurious furnishing. I highly recommend this hotel. A+++
October 9, 2013
Rated 4.0 out of 5.0 by Hardworker33 Hotel Guest
I thought this holiday inn express was in a great location. Although, getting to some of the rooms were a hike from the front desk. Also, the breakfast buffet was overpriced for the selection of food. In saying this I still would suggest this location to any staying in the area.
October 2, 2013
Rated 5.0 out of 5.0 by Virgie55 Room was very relaxing
I stayed at this hotel for a week, the service was excellent.
I would recommend this Holiday Inn.
Excellent customer service!!!!
September 30, 2013
Rated 4.0 out of 5.0 by samday99 Taken Care Of
I was there for a wedding, along with many other attendees. The staff worked hard to make sure that we were all together and treated us as if we were the VIP's for the weekend. Overall, very satisfied with service and personnel.
September 25, 2013
Rated 5.0 out of 5.0 by ConferenceFrank Incredible
I do a lot of travel and on this trip I was in two other cities and stayed at two other hotels. The experience at the Holiday Inn Gurnee Convention Center is one of the best experiences I have had at any. hotel on any trip I have taken. The staff was extremely helpful. friendly and professional. They are at the top of their game.
September 24, 2013
Rated 3.0 out of 5.0 by Doverchipmunk Courtesy of staff
I was very disappointed in the customer service level of your staff. They were always "right" and didn't mind telling me so.
The front desk staff, two different people on two different days, did not seem to understand how to enter data properly. I had reserved two rooms under my name and when I checked into my room I wished to put the second room in the name of the person who would be checking in the following day. Supposedly this was done, but when the second person came to check in a day later, the front desk clerk informed them that there was no other room with their name OR with my name. In fact, their name had been added to my name in room. I had to produce documentation of confirmation numbers to get this all straightened out. The clerk appeared to be miffed with me.
There was a lot of misunderstanding about the breakfast buffet. The first morning I was there, I walked through the buffet line thinking it was available to anyone, like some other hotels. No staff member was in sight. I finally located the coffee pot on a tray and helped myself. I had to track down clean silverware from another table. Only later did I find out, from a friend, that I was supposed to present a voucher #which the front desk had not provided# and the staff was to have served the drinks.
But the real problem came when I went down to eat breakfast on
Saturday morning, 30 minutes prior to my departure time. This was the only time there was a gentleman stationed outside the dining room policing who entered. He informed me, quite emphatically, that I could not go into the dining room, that there would be a 15 minute wait. He was simply rude when I asked if there was anything I could do to get a little breakfast, that I could not wait 15 minutes. I decided to just walk away rather than to create a scene with him. It would have seemed that perhaps he could have pointed out that there was coffee available in the lobby and have at least been courteous.
Overall, my experience with the staff at this hotel was quite disappointing and I have expressed this to our conference organizers. I simply hope that my experience was most unusual and that my friends did not have the same experience.
September 24, 2013
Rated 3.0 out of 5.0 by jeno57 Girls Weekend
While the appearance of the hotel was very pleasing we found the cleaning mediocre. We booked on line and found out the breakfast buffet was not included. The cost of breakfast buffet was outrageous. While the beds were comfortable the noise level was above average, kids in the hall, it was a soccer weekend. Make sure you ask for your priority club points. The staff was very helpful providing us with a mini fridge and microwave.
September 19, 2013
Rated 5.0 out of 5.0 by jayvel Awesome Stay
We had a great time at this property. We came here along with 4 families. We were greeted and assisted by Jovanna who was really friendly and did the best she could to accommodate all rooms for 4 families on the 4th level. She is a real asset to the team at this property. Rooms and bathrooms were clean and smelled really fresh. Pool and hot tub was clean with lots of clean towels. Food at the breakfast restaurant was great. Selection was ample. There was a night male manager who was very helpful to our group in making sure we got what we needed on the last night of our stay. I would come back and recommend this nice property with really awesome people. Keep up the good job guys! Cheers.
September 19, 2013
Rated 4.0 out of 5.0 by Helen03 1st stop after flight from UK
We asked for a quiet room as we were arriving on a flight from the UK and that is what we got. Lamar on the front desk was friendly and helpful. The pool was open from 6am which helped with our jet lag. Only thing we could fault was constant requests for vouchers at breakfast. We were asked at least 3 times each morning if we were paying, honestly it is only 9.99!! Either sell vouchers at the front desk or include it in the rate, don't badger guests who are in need of coffee!
September 9, 2013
Rated 4.0 out of 5.0 by CM48 Great Location
Only needed a one night stay the bed was very comfortably the room was very clean my overall experience was good, I would definitely stay again.
September 9, 2013
Rated 5.0 out of 5.0 by Mel1975 Fantastic stay
I would highly recommend this hotel. My stay was wonderful. Everyone in the hotel was friendly and personable. The restaurant staff did an amazing job accommodating my large family. No request went unanswered. Absolutely every member of the staff was great. Thank you for a lovely stay.
September 4, 2013
Rated 5.0 out of 5.0 by YayKitties Navy Graduation
My family stayed here for Navy graduation. The hotel is nicely furnished and clean. The staff was very friendly and helpful. There was a billing error with our rooms, and when we spoke to the manager, he was very accommodating. He refunded what was overcharged plus several meals and some amenities that were not gratuitous. I would definitely stay here again.
September 1, 2013
Rated 2.0 out of 5.0 by Sam1127 Reecent Stay
I being Platinum member requested upgrade. One front desk staff said they can ,later another lady came said no they don't have any rooms available. For Platinum members all IHG group does provide breakfast coupons but no in this hotel. I have requested for 2 queen beds and came to know that this hotel doesn't have any 2 queen bed rooms. Very starnge. I have never come across any hotel without 2 queen beds. No previlege of being Platium member in this Hotel.
August 30, 2013