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Rated 4.6 out of 5 by 273 reviewers.
Rated 5.0 out of 5.0 by Friendly Staff Modern rooms, very comfortable room and friendly staff. October 16, 2014
Rated 5.0 out of 5.0 by WONDERFUL Rooms Updated and fresh décor! Rooms are spacious, bed is slightly raised, giving a luxurious feeling. Bathroom is fabulous. Location near downtown is great, but just situated in a parking lot - not much to look at. My biggest complaint - you must bring the card you reserved with. They do not simply ask you for a card for incidentals - this is also the card they charge. I was using a company card and it presented challenges on check in. October 15, 2014
Rated 5.0 out of 5.0 by Waco Indigo The hotel is beautiful and comfortable. I enjoyed the menu, bar, and other amenities; however, the location next to a homeless shelter had me worried about the security of my vehicle. The parking lot was well lit but the hotel is directly across the street from a Salvation Army homeless shelter and homeless people are hanging out in the Salvation Army parking lots at night. October 15, 2014
Rated 5.0 out of 5.0 by Great hotel! Great Hotel! Will stay here any chance I get! Everyone from Cy at the front desk, to all the restaurant staff were friendly and accommodating. October 15, 2014
Rated 2.0 out of 5.0 by Reservation Service Differs from In-Hotel Experience Reservations are made at a service center. The communication was poor on my room request and check-in time. I made a second call on the day of arrival to confirm my request. When I checked in, the staff on site did not have anything left but a room next to the elevator, which was very loud. I chose Hotel Indigo as a treat - it's more expensive than other local options, and I expected a better experience for the price. The staff quickly corrected the problem the next day as more rooms became available. The hotel was clean. The food was not great. October 14, 2014
Rated 5.0 out of 5.0 by great service outstanding service! came for a leisure time and was not dissapointed. Words cannot express how happy i was with this experience, there will be many more! October 9, 2014
Rated 5.0 out of 5.0 by Always a great stay This was our second time to stay at the Indigo in Waco. The rooms are always well maintained and the decor is modern yet warm. Both times we have had excellent service. This visit we ended up on the elevator with the Manager while going down to eat breakfast. He personally escorted us to the restaurant, seated us and introduced the waiter. Breakfast was delicious! The service is top notch. We will be staying here often as parents of a Baylor student. October 7, 2014
Rated 4.0 out of 5.0 by Interesting Property But Nothing Special First of all rooms were very clean and appropriately sized, however it seemed like the hotel's main priority was being modern and not warm and inviting. The bar area was way too loud and ended up having to take drinks back to my room. 1 block from the hotel (bordering the parking lot) we noticed a number of homeless people sleeping. I am in no hurry to go back (despite no major problems - just a preference) and will stick with the more common/traditional IHG properties (Crowne, HI, etc.). October 7, 2014
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