Rated 5.0 out of 5.0 by Southernshriner Stay here for Waco!!! Clean, new, and competent staff..
I am generally fairly critical. This hotel exceeds expectations. I stay 50+ a year for business and this ranks in the top five for me. The staff was well trained and courteous. No bait and switch "perks". The food and bar are excellent. The rooms, bathrooms, etc. are stellar. No complaints and will return. I highly recommend for any trip to Waco or Baylor.
May 13, 2013
Rated 4.0 out of 5.0 by badbirdbud Over night stay
The room was clean and stocked. They have keurigs in the room which is lovely.
May 13, 2013
Rated 4.0 out of 5.0 by DEandDE Above average
Our room was clean, the hotel is very clean and sleek looking in general. Breakfast was the only meal we had and it was very good with good service.
The only problem that keeps it from being 5 stars is the bed that was quite uncomfortable. If you like rock hard beds and heavy covers, then you will love this place.
May 12, 2013
Rated 5.0 out of 5.0 long weekend
We stayed at the hotel to attend a college sporting event. This was our university headquarters and management couldn't have been more accomodating. Asked for a roll away and in 15 min. the engingeer was installing one. Manager arranged for our other family rooms to be adjacent. Great stay.
Only thing all hotels should have is a blanket. The heavy comforter is too hot unless you crank the AC down to 60 and this defeats the purpose of room comfort for non sleeping times.
May 11, 2013
Rated 5.0 out of 5.0 by Trackdad STATE OF THE ART & HOSPITALITY TO MATCH
Best value I have experienced in my travel years attending College track meets all over the U.S. High quality facility with hospitality to match by a staff which is sincerely interested in making you comfortable. Unique surroundings in the Hotel & room all designed for casual comfort and thematic interest, really resonates with the personality of Waco & Texas in general. Convenient access from Waco airport & within walking distance of Baylor, Museums, downtown & parks etc.. Excellent food, no need to leave the Hotel to eat any where else, wonderful wait staff & personable Chef.
May 10, 2013
Rated 4.0 out of 5.0 by AmyEleanor Great place to stay while in Waco!
My family stayed here a few weeks ago, for a Baylor event and were so happy with the new place. The rooms were modern and comfortable, the bathrooms were delightful and the bar area was really inviting.
The only thing I did not like was the service at the morning breakfast. I arrived early on Sunday morning and just ordered coffee while I waited for the rest of the group. The young woman that waited on me was not friendly, did not return to refill my coffee until I waved her down, did not bring cream and sugar with the coffee, and then came by, leaving the check before the rest of my group got there. I had to wave her down, again, in order to get her to come back and take the check back, since we weren't finished ordering. There were plenty of empty tables so it wasn't that she needed me to leave.
We will return here, because we really liked the rest of the hotel. I do hope that someone talks to the staff about customer service, though.
April 26, 2013
Rated 5.0 out of 5.0 by Annie52 Beautiful Room and great dining
I stayed at the Hotel Indigo with my 90 year old parents. It was a great experience. The staff made sure that my room was directly across from their handicapped room.
The whole hotel is a refreshing change of pace. All beautiful.
The restaurant in the lobby is excellent. We had a group meet for bruch and the service and quality off food were outstanding.
Definitely the best place to stay in Waco, especially if you are attending a function at Baylor.
April 25, 2013
Rated 2.0 out of 5.0 by Kellietex Nice hotel, friendly staff, poor service follow-though.
The room was comfy, staff was all very friendly. But I have found the service lacking. I went down for breakfast and ordered 1 breakfast taco to go. Was told I couldn't have just one, I had to have two. Ok. I'll just leave one on the plate. After waiting 25 minutes, I had to track down the waiter and cancel the order as I was late for a meeting.
After my trip I arrived home only to find I had left a bag in the closet. I made arrangements to have the bag shipped home. After waiting 2 weeks but it never arrived, I called the hotel and spoke to the front desk manager. He went looking and found it in a closet. He said he was just waiting on address verification. I explained it had already been given to them 2 weeks ago. He said Oh. Yes it's all here on the bag.
It doesn't matter how cool to decor is, how comfy theds are, if you don't have follow through on your service. I'll give them another chance. But just one.
April 17, 2013