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Rated 4.6 out of 5 by 157 reviewers.
Rated 5.0 out of 5.0 by Modern Extra Large Rooms This has to be the nicest hotel that I have stayed in for a very long time. The room was very large and I loved the modern, clean decor. The bed was very comfortable and I liked the linens. I felt right at home. The best part was the bathroom. Very big with a large separate shower. I hate the tub/shower set ups that are in most hotels. I do not have that at home either, so when I travel the thing I usually miss the most is my own bathroom. I also really appreciate having real coffee the moment I wake up, so having a Keurig machine machine in the room is a bonus. My teenage son used the gym and pool/hot tub and enjoyed that as well. I had seen in previous reviews that food service was not great, but I can't say that I experienced any of that. I ate at the restaurant for breakfast and was greeted and served immediately. I do not use dairy, so I requested soy milk or almond milk for my coffee, but they did not have any. This is usually the case for me, but they were very apologetic. Overall I was more than pleased with my experience and I am glad to have found this gem. February 24, 2014
Rated 5.0 out of 5.0 by Best Hotel in Waco! I would recommend this hotel to anyone. This was my second stay at Hotel Ingo and it was just as great as the first one. Clean, modern, bright, and comfortable - all the way around. Very friendly staff. If I had any suggestion at all, it would be about room service. It would be nice if they would bring food up on a tray so if you wanted to sit in a chair or in bed while eating, you could do so with much greater ease. Otherwise, A+!! February 22, 2014
Rated 2.0 out of 5.0 by Horrendous I hadn’t heard of the Indigo Hotel until I was surprised for my Valentines dinner. We checked in our room, the rose petals were placed perfectly and the champagne and chocolate strawberries were delicious. We continued downstairs to our dinner reservation. 10 minutes after we sit down a waiter brings us water and takes our order using his cheat sheet for the 5 course Valentine’s menu. Our salad was delivered in a reasonable amount of time.. We had been sitting at our table for an hour and a half and only had one course while the table next to us finished with all 5. The waiter asked us if our food was coming out in a timely fashion so we continued to tell him that it was not.. No change.. We then tell the host and the front desk attendant that if our food is not on our table within 30 minutes we were leaving. Finally our appetizer and soup show up. When our entrée arrived I told the waiter to go ahead and bring the dessert because I did not have all night to spend sitting waiting on my food. All in all it took us from our reservation time at 6:30 to 8:40 to finish with dinner. A 20% gratuity was included in the dinner price so no matter how terrible the service was they still were getting paid. With the reservation of the room, the dinner was supposed to be included. We received our bill the next morning and had been charged twice for the dinner because we did not receive our dinner tickets. The next morning at breakfast the service was no different. The waitress openly told us that she forgot about us which I don’t know how because our table was right by the kitchen door. The manger ended up having to take care of us, the same as the night before. This is one of the nicer places I have eaten with THE WORST service I have ever had in my life. I think they hired the staff the night before. There aren’t many tables so I’m not sure how they even handle dinners on a regular Friday night. While the hotel side is nice I wouldn’t spend a penny at the restaurant or on the service. February 17, 2014
Rated 5.0 out of 5.0 by Great Service Family stayed at this hotel for a wedding. There was about 30 of us there for the whole weekend. The staff was absolutely wonderful, they were always there to help accommodate such a large group. They went out of their way to make us feel comfortable and at home. Love the customer service. February 12, 2014
Rated 4.0 out of 5.0 by Nice Place! Don't buy the SLOW Breakfast The facility has to be the nicest in Waco. We loved our room and we were very comfortable. We had intended to reserve a room with two beds, we only had one bed. I'm not sure what went wrong, I think the online reservation process is confusing concerning # of beds. Our room taxes totaled about $50! We paid extra to have breakfast included. The restaurant was so slow that we went without breakfast. Don't waist your $$ and your time, eat breakfast elsewhere. This is a very nice, clean and new hotel. We love the facility and were comfortable. February 7, 2014
Rated 4.0 out of 5.0 by Platinum Member?? Nice place but with most every IHG hotel I have stayed at I would get some kind of extra at check in or bonus point offer for being a platinum member. Now this is not required but it is a nice perk when you stay at as many hotels as I do. Almost all of the others I have stayed at would offer something simple like a goodie bag with some snacks and a few bottles of water, which are great when you have been traveling all day long and check in late at night. I prevents me from having to come back down to look for something to eat or drink after I get all my bags in my room. The only other issue was that the front desk staff seemed kind of lost when I asked questions about places to eat nearby. I had to fend for myself on that one. I would stay there again but would make sure I was better prepared next time. February 6, 2014
Rated 5.0 out of 5.0 by love the place We will definitely stay at Indigo hotel. The best hotel I have been. February 4, 2014
Rated 4.0 out of 5.0 by Good..but dining room needs improvement! The room was wonderful . Dinner could have had more choices with something besides beef and Mexican. It was extremely noisy. Breakfast was great except there was only one waiter and people were waited on before us. Also we only received part of our breakfast. This was not the fault of waitor. February 4, 2014
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