Rated 4.6 out of 5 by 143
Rated 5.0 out of 5.0 by cdesai19 Amazing
I stayed here for 3 months every week in and out for business purposes. Definitely recommended.
November 6, 2013
Rated 5.0 out of 5.0 by KFO7 Great find in Waco
We really liked this hotel...it does not feel like a cookie cutter property. Very snazzy design with comfortable beds and a GREAT shower. We even sat on the patio and enjoyed the evening weather. It was a wonderful surprise in Waco and we will definitely recommend it. Also, very easy access to Baylor.
My one negative was that the front desk clerk was no help with food. We wanted to go out to someplace that was not a chain restaurant and he had NO ideas. We ended up going online and found several really good places. Maybe they need more training for that.
Overall positive experience and we would stay there again.
October 24, 2013
Rated 5.0 out of 5.0 by CWR21 STAFF WENT ABOVE AND BEYOND DURING OUR STAY
Staff went above and beyond during our recent trip. We will definitely stay there again.
October 23, 2013
Rated 5.0 out of 5.0 by Meridith Great stay
Our family loved this "fancy" (so says my 9 year old daughter) hotel. The staff was over the top helpful. We will definitely be returning on our next trip to Baylor.
October 23, 2013
Rated 5.0 out of 5.0 by Wojkowiak Beautiful hotel
We were guests with y'all for 3 nights while visiting with our son and grandson. We enjoyed it thoroughly. Rooms were great, especially the shower. We ate several meals and each one was delicious! Service was excellent! The only negative was that parking was a definite challenge at times. We understand that this issue is being addressed. You have given us such a great experience, we will be using your facility for all our future visits.
October 20, 2013
Rated 5.0 out of 5.0 by PaulInMiami Waco's Best Hotel FOR SURE!
What a delightful gem this is. So great to finally have something upscale and nice in Waco. Awesome team on staff and a REALLY comfortable room. Well done, understated but functional.
I will come back for sure.
October 18, 2013
Rated 5.0 out of 5.0 by Repeater Fourth stay
Wouldn't consider staying anywhere else -- perfect proximity to Baylor.
October 15, 2013
Rated 5.0 out of 5.0 by acct Great stays always at this Hotel
Staff is always friendly and helpful!!
Love this place!
October 14, 2013
Rated 5.0 out of 5.0 by paclaw Is this Waco Texas
Been to Waco many times in my life but never expected to stay at a place like this. Reminds me of a hotel in Houston or Austin. Beautiful design and you will notice as soon as you walk in. Staff was great from check in, bar, waiters down to cleaning staff. Hotel was very clean and peaceful. Would stay again in a heartbeat.
October 12, 2013
Rated 5.0 out of 5.0 by bbell We love this hotel!
What a refreshing hotel! The staff is friendly, the rooms are comfortable and the location is perfect! We travel extensively and we can't recommend this hotel enough. Our biggest concern is that more people will discover Hotel Indigo Waco and we won't be able to get in!
October 9, 2013
Rated 5.0 out of 5.0 by Texsal What a refreshing change
We enjoyed the modern look of the lobby and rooms. Having a real mixologist behind the bar was an unexpected treat. We will watch for hotel indigos from now on.
October 8, 2013
Rated 5.0 out of 5.0 by gypsytraveller Always Great
Hotel Indigo is my favorite hotel in Waco. I plan to look for other hotels in this chain when I travel.
This visit I had a faulty a/c unit. I called the front desk and someone came up immediately. When he couldn't fix it, he went downstairs and got me the key to another room. He also brought back a rolling rack to help me move my things. It was all taken care of in a flash.
I like that!
October 7, 2013
Rated 5.0 out of 5.0 by khysmom92 Wonderful Establishment!!!
This is my second stay at Hotel Indigo and I loved it the atmosphere
The local surrounding business are great!!! Location, location you have found the spot! The staff greets you warmly from the time you
get it like they are happy too see you and have been waiting for you to arrive. Reasonably priced, and an AWESOME place to lay your head down after site seeing. I will be back in November for a family Thanksgiving, rushing from that function to Hotel Indigo! See y'all soon! And thanks for the cushy beds!!!!!
October 6, 2013
Rated 5.0 out of 5.0 by Trailhawg Best room in Waco
Best hotel I've stayed at in Waco area. Lounge and dinner was excellent! I recommend!!
October 6, 2013
Rated 5.0 out of 5.0 by rbrownga Comfortable beds!
My one night stay here a few nights ago was perfect! Centrally located, especially to the Baylor campus! The bed was extremely comfortable!! Just not sure if the down comforter is needed in Waco. Great hotel design, helpful staff! However, no bathtub, at least in my unit! Nice Shower however! Very pleased! The hotel just makes you feel good!
October 4, 2013
Rated 5.0 out of 5.0 by jeffrey34 excellent service great room
stayed sept 21st.could not have been better.I travel on business quite a bit and normally stay at one of the other chains.I will be back in november,will stay here again.without question the best hotel and staff in waco.
October 1, 2013
Rated 5.0 out of 5.0 by tmax218 Great place to stay for Baylor visit
After several return visits over the last 12 months, this is my favorite place to stay in Waco. Close to Baylor, clean and modern facility, great fitness center, attentive and positive staff. Only downside, and it is a small one, is that the parking lot is poorly designed for high traffic weekends like Family Weekend. There is plenty of land, but too much is taken up with grass instead parking spaces causing people to "curb" park within the lot making egress sometimes difficult. But again, very small issue compared to how great this hotel is for Waco. The last thing I will say is that this hotel, like all the other decent places to stay in Waco, really inflates the prices for Baylor event weekends. I get it, supply and demand, but it is steep for a place like Waco.
September 29, 2013
Rated 5.0 out of 5.0 by tomthbomb I love this place!
I am a semi-regular here at the Indigo. The staff is always willing to help me with any request. General Manager Daryl runs what is the best hotel property between Dallas and Austin (maybe beyond).
Btw, do NOT pass up the Brazos Bar & Bistro. Try my fave, the grilled chicken stuffed avocado!
September 27, 2013
Rated 5.0 out of 5.0 by Geoff62 Outstanding Service and Beautiful, Quiet Room
General Manager Daryl went out of his way to make us feel welcome and to accommodate our room request. We always like to stay at the Indigo when we are in Waco - it is a beautiful property with quiet rooms, comfortable beds, a great workout room, and outstanding service. It is in downtown Waco close to restaurants, Baylor University, and the Brazos River.
September 25, 2013
Rated 5.0 out of 5.0 by BaylorFan Sic Em Bears! So close to campus
Stay here when we come down to Waco every chance we can
September 25, 2013
Rated 5.0 out of 5.0 by TheKid0520 Best business traveler room ever!
I made the reservation based on price and location. I was pleasantly surprised when I found out that the Hotel Indigo is an IHG brand, because I am Rewards member.
I was very surprised and delighted at the size, comfort, and design of the room, especially the large bathroom, glassed-in shower, granite countertops, tile flooring in bathroom, wood flooring in the sleeping area, and the large flat-screen tv.
This is the best hotel for a business traveler. the bar, restaurant, and free computers were nice amenities. The lack of a pool and fitness facilities is a slight draw-back, but not enough to diminish my overall satisfaction with the Hotel Indigo. I definitely give the Hotel Indigo Waco / Baylor at least 4.7 out of 5 stars!
September 22, 2013
Rated 3.0 out of 5.0 by SantoDomingo It was... just alright.
The Pros: The hotel design was attractive. I was very happy to see a nice bar/restaurant right when you walked into the lobby of the hotel. There is also a very large patio with modern patio furniture and a pool that was enjoyable. The rooms and bathrooms are very pleasant as well.
The Cons: The part that was disappointing was the service of the hotel staff. The first problem was booking our room with a roll-away bed. I booked our double-bed hotel room through the Hotel Indigo website a week ahead and requested a roll-away bed in the 'special requests' section. On the check-in day, I called a few hours ahead of our check-in time because I wanted to make sure that the roll-away bed was in the room when we arrived. I was told on the phone that they can not put a roll-away bed in a double-bed room due to it being a fire hazard, but are able to have a roll-away bed in a king bedroom. I told them I completely understand and that I would switch my booking to the king bedroom because I needed the roll-away bed, but when I asked if the price would stay the same, they said no and that I would have to book at the current rate, which of course was higher than what I had booked it at a week ago. I told them that I shouldn't have to pay the higher price because they should have called me when I booked the hotel room to let me know they couldn't accommodate the roll-away bed in a double-bed room, and that if they had, I could have straigtened this out a week ago and received the better price. The woman I was speaking with told me they didn't call me because there were no notes about a roll-away bed on my booking. I checked my email confirmation that I received when I booked the hotel because I thought I was going crazy, and of course it clearly stated that I requested a roll-away bed. After showing them my email confirmation when I got to the hotel, they agreed to honor my original booking price. The second issue was the bar service at the lobby bar; it was very slow and they got several of our drink orders wrong. The third issue was the "Whenever Menu" that is offered at the hotel. The "Whenever Menu" is supposed to be a small bites menu that you can go down to the lobby and get at any time, day or night. When I went down to the lobby around 11:30pm to get a few things off of the "Whatever Menu", they told me that because the hotel is new, they are not yet offering this. (The hotel has been open for over a year, by the way.) After learning that the "Whatever Menu" is not available and the restaurant kitchen was no longer serving food, I was directed to the snack vending machines on my floor, which ended up eating $2. I went back down to the lobby to tell them that the vending machine took $2 and they told me they couldn't do anything about it right then, and I would have to wait until the next morning when the manager got in. Which brings me to my fourth issue. I did get my $2 back the next morning, only after the manager explained to me (without my inquiring) that he didn't let his employees have access to cash because he wasn't sure who could be trusted with it. He even went into further detail and said that it may seem like only $2, but that if $2 or $3 was taken everyday, then it really starts to add up at the end of the year. This actually really annoyed me because it was in the middle of breakfast with my husband, and in absolutely no way did I hint at or ask the reason behind the employee not being able to give me the $2 the night before; the manager simply offered up this information, and it left me with a feeling of "if you don't trust these people, why did you hire them in the first place?" If any of these things had happened independently of each other, I wouldn't have given it too much thought, but because they all happened during a one-night stay at the hotel, it leaves me to believe that there are underlying issues with the hotel staff, the training they receive and their manager. The only reason I said I would recommend this hotel even after the problems was because there really aren't any other desirable hotel options in Waco, Texas.
September 19, 2013
Rated 5.0 out of 5.0 by KipW Best hotel in Waco
Everything was great during our stay, very classy hotel which we like when we travel.
September 11, 2013
Rated 5.0 out of 5.0 by Steve001 Great Hotel
The young man that checked me in was very good, everything was ready for me. The rooms are great, very clean and the walk-in showers are very nice.
I've stayed here multiple times and have always enjoyed it, especially Andrew the bartender, the best one I've ever run across.
September 11, 2013
Rated 4.0 out of 5.0 by Engelland Beds
everything was perfect except the beds. They are a liitle too soft for my taste, but that is not a problem. the problem is they NEED fitted sheets! everytime I stay there my mattress sheet comes untucked and im rolling around on the mattress....gross. Please get some fitted sheets or at least a big enough sheets that will STAY tucked in!!
September 9, 2013
Rated 5.0 out of 5.0 by tonya16 AMAZING!!!!
I had my daughter's 8th birthday/slumber party at Indigo Waco this past weekend. When I called to make the reservation, I explained what I was doing & that we would be using the pool. I asked if it was ok to have 6 little girls in the pool. The person on the phone was so sweet and accomodating! He said they would make her stay extra special and that of course I could use the pool. They also let me come extra early for check in so that the girls would have more time in the pool.
Upon arrival, my daughter was treated like a princess! The general manager Mr. Barnes said they had been waiting for her and told her she was getting first class treatment. They upgraded her to a suite & he told her that she is staying in the room that the owner of the hotel stays in. She felt so special.
The pool was amazing & the girls had a blast. An employee brought them out water bottles for no charge.
The next morning, Mr. Barnes took a picture w/ them & gave me his card, inquiring about my stay & telling me to let him know if I ever stayed again.
I am impressed with this hotel & will definitely stay with them again!
September 5, 2013
Rated 5.0 out of 5.0 by Texan2804 Great Hotel
Perfect, Relaxing, New Hotel. A great location and the hotel is clean and comfortable. Will always go back when in Waco.
September 4, 2013
Rated 5.0 out of 5.0 by SMcD503 Great new hotel in Waco
We really enjoyed our stay at the Hotel Indigo. The rooms were a nice size, the decor was nice & modern and the food was great!
September 4, 2013
Rated 5.0 out of 5.0 by 87Bear Beautiful and spacious
The staff was friendly, the hotel was clean and beautiful and the hallways and room very HUGE! Loved it! Will be back!!
September 4, 2013
Rated 5.0 out of 5.0 by MelissaaN Ideal Hotel for Baylor Families
The hotel is ideally situated for Baylor families. Had a wonderful visit with clean and lovely room! The food service is a bit slow, however, in the restaurant and the staff in there isn't very friendly. No one greets you at the front - You have to walk over to the bar and practically flag someone to get seated....Also, the dessert choices are limited - you should at least have them at all times. The past 2 times I've eaten in there, the tastier sounding toffee crunch dessert is not available. The first night we sat outside just for drinks and after slow service was told you were out of a particular liquor - and had been for months - Not very good service if you want people to return. The rest of the hotel, however is wonderful
September 2, 2013