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Rated 4.6 out of 5 by 331 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed Close to BAYLOR Great service - Close to Baylor - Comfortable Beds - Quiet Rooms. They go above and beyond to help make their guests feel comfortable during their stay. June 29, 2014
Rated 5.0 out of 5.0 by Wonderful front desk staff Front desk staff is very accommodating. They are proud of the newest hotel in Waco. It's got great proximity to the Baylor campus and new stadium. June 28, 2014
Rated 5.0 out of 5.0 by Best Hotel Anywhere I love Hotel Indigo! I've only stayed at this one in Waco, but we always look for an Indigo in every city we travel through. The attention to detail, staff, and service is 5 stars across the board. We always stay at fancy Hotels when we travel. Hotel Indigo is definitely at the top of our list! June 25, 2014
Rated 5.0 out of 5.0 by Great place to stay and relax!! My husband and I went to Waco with another couple to celebrate our birthdays and stayed at the Hotel Indigo. From the very start everyone was friendly and efficient. The rooms were fresh and clean. We had dinner in the Brazos Bar June 25, 2014
Rated 5.0 out of 5.0 by Hands down best hotel in Waco! Loved this Hotel from check in to check out. Staff was incredibly helpful and willing to go above and beyond my expectations! June 25, 2014
Rated 5.0 out of 5.0 by Best hotel in Waco Great service. Very clean hotel, comfortable beds. The only thing I didn't like is it was a little hard to find- a tree was in the way of the sign. June 23, 2014
Rated 5.0 out of 5.0 by Best getaway ever! Great staff in all departments. Super food and drinks. Comfortable beds. June 18, 2014
Rated 5.0 out of 5.0 by A Cut Above The Rest! Great Staff, Service, Comfort, & Food The front desk staff (Whitney, Alysha, Damaris, Miraj), always show such kindnesses & courtesies to me, upon my arrival & throughout my stay. The dining staff (waitstaff & manager(Randy, I believe), & chef -- very personable & are doing a great job in spite of being slammed in the evening, during my last stay for business travel. I had the opportunity to speak with Daryl, General Manager, at the end of my last stay, and expressed to him how much I appreciate his staff. Over the last year, I have been a fairly frequent guest of this property. There is not a property in my travels, at which I would rather stay -- nor any hotel staff at any property, for whom I would give equal or higher marks. Thanks to each & every one of you -- I appreciate what you do, and the spirit in which you do it! J.R./ West Houston,TX June 16, 2014
Rated 5.0 out of 5.0 by Comfort Away From Home Friendly and inviting staff who made extra efforts to provide for our needs. The room was immensely comfortable, roomy; and clean! Beds are amazingly cozy & comfortable. Additionally, I appreciate the efforts this hotel makes to contribute to a 'greener' environment. Great hotel which we hope to find wherever we stay on future trips. Did I mention that the room was very clean! June 16, 2014
Rated 5.0 out of 5.0 by Must visit From the moment I walked into the lobby I realized that this Hotel was looking to change how the guest thinks about Hotels. Check in was fast and easy. She took the time to explain the history of the Hotel and the network of Hotels. My room was spotless. Furniture was clean and trendy without looking weird. Huge shower and bathroom. Two of us got ready without running over each other. A drink before dinner served by the friendliest bar staff I have encountered. Knowledgeable about the products and the area. They gave us a great dinner recommendation also. The room was quiet, bed comfortable and had plenty of pillows. I don't go to Waco often, but I may just stop by now just to visit this property. June 12, 2014
Rated 5.0 out of 5.0 by Clean rooms, comfortable beds, nice amenities This hotel was recommended to us by a friend. We were visiting Waco to attend Baylor orientation with our son, who will be starting college there in the fall. We were so impressed with every detail. The planners for Hotel Indigo have thought of everything. It's the perfect blend of nice, modern, convenient and a great price to boot. We loved our room. It was spacious and had a few extra touches that are not common - such as the lighted magnifier mirror in the bathroom. I needed to move it to another location in the room, and I was able to easily find conveniently located outlets. Believe me, I've tried doing this at other hotels and it's just not that easy. We loved everything about it and will definitely be back. June 9, 2014
Rated 5.0 out of 5.0 by Great Value Extremely nice - great value for business or leisure travel. Quite the welcome surprise in Waco. June 9, 2014
Rated 5.0 out of 5.0 by Fabulous Had a GREAT TIME! Love your staff and hotels! We look forward to staying there a BUNCH in the future!! June 9, 2014
Rated 5.0 out of 5.0 by Wedding in Wace We were a family of at least 13 on the bride's side and the groom's family stayed there as well along with the wedding party. I was just an aunt. I was greatly impressed by the design and comfort of the hotel and the attentiveness of the staff. We ran into a snag when we all arrived together. The sister in the family who booked 3 rooms had 2 rooms together and one on different floor. It was just weird...we worked with it but it became a joke for the weekend. As we were leaving the mother of the bride realized that no one got a welcome gift which should have been in everyone's room when we checked in. She just handed it out as we were leaving. June 8, 2014
Rated 5.0 out of 5.0 by Exceptional Hotel with a Great Staff Love this hotel. Great comfort, immaculately clean and a staff that is second to none. June 5, 2014
Rated 5.0 out of 5.0 by Great place with ideal location Very nice hotel with all the amenities at a decent price for the area. If you need to go out for food or entertainment, this place is very closed to some excellent venues - easy walking distance if you like. June 5, 2014
Rated 5.0 out of 5.0 by Wonderful The staff was friendly and lobby was clean. The room was comfortable and did not look like the average hotel room. However, there was nowhere near enough light in the bathroom for a woman to apply makeup and plugging in a computer near the bed was a pain. June 5, 2014
Rated 5.0 out of 5.0 by Best hotel I've stayed at in Waco I will stay here again. No question. It was clean, comfortable, and in a good location. June 3, 2014
Rated 5.0 out of 5.0 by Great accomondation and outstanding dervice The whole experience was outstanding. The food was great, service from everyone at the hotel was outstanding. We have stayed at this hotel numerous times over our 4 years at Baylor and the hotel has continued to be outstanding. May 31, 2014
Rated 5.0 out of 5.0 by Great Hotel This is a very well run hotel. Everything was great. They could stock the bar with better Chardonnay"s and Cabernet's. Wine is a on the low value side! They should at least carry Sonoma Cutrer Chard and Starmont Chard. May 13, 2014
Rated 5.0 out of 5.0 by Pleasant Surprise I stayed at the Hotel Indigo-Waco as a last minute reservation when traveling through Texas. I was pleasantly surprised by how friendly the staff was, how clean the hotel was, and how modern and accommodating the room was. Being an IHG member, I wanted to book the hotel through my reward points, but booked incorrectly online. When I arrived to the hotel, the staff was more than helpful on assisting me with rebooking using my points. The room included a spa shower, your own Keurig, plush sheets, and contemporary décor adding to my satisfaction. I will definitely be staying at this hotel during my future visits to Texas. May 13, 2014
Rated 4.0 out of 5.0 Friendly & helpful staff. Only thing that may need attention is Access to Internet. It seemed to shut down frequently. May 13, 2014
Rated 2.0 out of 5.0 by loved shower The exterior was nice,the lobby was also nice. The elevators were terrible. Everyone in my group (11 of us) had trouble at least once with the elevators. My room was nice and comfortable.I especially liked the large shower On our last day there we came back from work and there was a big party going on.We thought it must be a private party of some sort. After cleaning up and going out to eat we found out later that it was an anniversary party for the hotel. I would have thought we would have been notified when we checked in or at least left a note under our doors. I was very disappointed. May 3, 2014
Rated 5.0 out of 5.0 by Fabulous service! Hotel Indigo was very clean and the staff was fabulous! I would definitely stay there again. April 29, 2014
Rated 4.0 out of 5.0 Excellent weekend experience I came to Hotel Indigo for a friend's wedding in Waco. It was close to all event venues and the hotel was beautiful. The outdoor pool area and lounge area were so relaxing. I was a little disappointed that there was no complimentary breakfast for the price of the room, but we did eat breakfast there one morning and it was a good value for the cost. The man in charge was very friendly, helpful and willing to go out of his way for guests. There was one front desk member that didn't seem thrilled to be there, but she was helpful regardless. Would definitely stay again as the rooms were beautiful and comfortable! April 23, 2014
Rated 2.0 out of 5.0 by Horrible service and remodeling not mentioned We booked a block full of rooms for a baseball tournament weeks in advanced. We weren't told of the renovations the hotel had going on in the pool area. I was also locked out of my room for about 2-3 hours and when telling front desk about it, instead of going up to help me they asked me to go down stairs twice to get more keys to try in the door. Finally after trying about 5 keys the night lead staff came up and said how long do I have until you really need to get in the room. The team was already in the lobby eating so I said until we are done eating. Finally after about 1-2 hours I was able to get into the room. When complaining to the manager in the morning he took my info and said he would call me first thing Monday morning. Until this day I never got a call back or heard from this Hotel. We will not be booking any rooms here again. April 23, 2014
Rated 1.0 out of 5.0 left my charger Left my charger plugged into desk and called that day and every day afterwards and was given the "run around" for 4 days. It was never found. April 22, 2014
Rated 1.0 out of 5.0 by Reservation Incorrect They had me scheduled incorrectly and it was all done online. They charged me anyways. I am not happy and not impressed with how it was handled. April 21, 2014
Rated 5.0 out of 5.0 by Lovely weekend. Clean, peaceful, comfortable and relaxing. Staff were attentive but unobtrusive. A lovely weekend. April 20, 2014
Rated 5.0 out of 5.0 by Second stay at Hotel Indigo Waco Still Love it!!! This is our second visit to this hotel - I still love it so much! Still some hiccups at the bar, three new bartenders in training, but the good news is our bartender from the last time was there and she remembered us and remembered our drink - and she had improved greatly - so I think that's a positive mark on the establishment. Enjoyed the hot tub and lounge area this time, fantastic! April 16, 2014
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