Rated 4.6 out of 5 by 143
Rated 5.0 out of 5.0 by Will0810 Nice new hotel close to Baylor
GF and I went to Waco for a Baylor football game, stayed at the Indigo for the first time. Very nice, modern hotel.
Comfortable bed, great shower, and close to everything in Waco. I'll definitely stay here again.
September 6, 2012
Rated 5.0 out of 5.0 by GoBears Spacious Rooms
Spacious rooms, bright and modern decor. Close to downtown, Baylor, restaurants and activities. Friendly staff and an enjoyable stay. Check in can be a bit slow if there two or more parties arriving at once, but they are trying to insure each guest is well served.
August 31, 2012
Rated 5.0 out of 5.0 by wipedout Great Hotel in Waco!
I've stayed at a few hotels in Waco and this is the best.
Rooms are clean, modern and nicely designed. Rooms are large as well. Beds are comfortable.
The entire hotel is smoke free which is great. Staff was very friendly and helpful.
THe abr and Bistro were very good. Bar is right in lobby which may be off setting to some on a Friday night when you check in but don't let the happening crowd deter you.
Highly recommend this hotel if you are in town to visit Baylor or in town for business or a conference.
August 30, 2012
Rated 4.0 out of 5.0 by BaylorMom My New Home Away from Home
I really am so glad that this hotel is here. It is new, refreshing, bright
and I love the smell as you walk in. The ONLY downside I have is they are way understaffed. The kitchen serves delicious food and drinks but they need an experienced restaurant manager that is not also the front desk manager and the bar tender. The employees literally seem to work all over the place and the restaurant bar area suffers with attention to detail. It takes a long time to get someone to wait on you unless you walk up to them and ask for service. Once you can get their attention, then they graciously and gladly help you but is due to lack of experience and they need to hire someone to specifically manage the dining area. Other than that it is a lovely place. Also, they should keep up on the maintenance on the rooms such as touching up paint before it looks old before its time. I think that if they are going to keep this a boutique hotel, then they need to really focus on attention to detail.
August 25, 2012
Rated 4.0 out of 5.0 by Parent1 First time at hotel
We liked the room although the it was a little too contemporary for us. Seemed like there was a lot of space in the foyer of the room where the coffee pot was. Seems like there should be a chair there to relax or a table. The bed was heavenly and very comfortable. The commode needs to be separated with a door from shower and sink so two people can use the bathroom.
The restaurant was not staffed and our breakfast was average. Service was not good for a 5 star hotel. The chairs at the table was like a lounging bar chair and could hardly eat well at the table for a meal. The hotel inside did not match the outside facade. I know the hotel is new to Waco but it seemed so out of place for the city. It would be nice to incorporate some of Waco or Baylor in the hotel lobby. The service at the desk while checking in was above average but the restaurant brought the whole stay down.
We do have two more weekends reserved at the hotel, so I hope it is full service and 5 star quality.
August 24, 2012
Rated 5.0 out of 5.0 by Dwill Outstanding Customer Service and great value Hotel
My wife and I stayed there for the weekend and had a great time. The rooms were new and stylish. The customer service was outstanding and very proactive. The food was awesome and we had a great time. I will definetly stay there again whenever we visit Waco.
July 18, 2012
Rated 5.0 out of 5.0 by paper Excelent experience
Everything was exceptional. The only thing I would like to see is you offer a few rooms with firm beds. The pillow top beds are a little too soft for our comfort.
July 16, 2012
Rated 3.0 out of 5.0 by Workingwoman Disappinted
Close to downtown and where I work so I chose H. I. because our water was not working at home and I needed a shower and a good nights sleep. I was pleased to find no wall-to-wall carpeting in the room; however, the floors were not clean...and there was even a bottlecap on the floor. The dresser was unlevel and rocked when I opened the door to find the hidden mini fridge. It was unstable enough that it casued flat screen television to wobble. The shower was more than adequate, but the water was so hard that only one shower made my hair feel brittle and I couldn't get enough lotion on my skin. When I ordered room service...(sandiwich) I got a call 20 minutes later that they were out of the panini bread...and when my order was delivered...the homemade chips were black and unedible. The bedding was very comfortable and the sheets were so soft...for which I was thankful. I was also pleased to not have been disturbed by outside noise or other guests...nice sized room, but seemed oddly arranged...there was ample empty space near the door, but little room between the bed and dresser...and only one side chair for sitting...glad I was alone...anyone else would have had to sit on bed or on the desk chair. All in all it was ok...but not exceptional as I expected for a brand new hotel.
July 12, 2012
Rated 5.0 out of 5.0 by Gypsy An Unexpected Gem
My husband found this gem online prior to our Memorial Weekend visit to Texas-- and when it arrived and throughout our stay, we were very impressed-- ambiance, customer service, attnetion to detail and comfort! Located just a few block's walk from the Baylor Campus, offering fine dining, exceptional comfort, and a pool/patio/jacuzzi area that was designed for relaxation. What a true gem--and the true sparkle! of this gem was an employee named Medina from the kitchen.... incredible customer service skills, professionalism and an ability to make one feel like a special family member. I would eat anything this
woman prepared and know I would be begging for seconds!!
June 26, 2012
Rated 5.0 out of 5.0 by DKP6 New favorite hotel
Stayed for 3 nights, and loved it, just happened to check my priority club points and saw this new hotel in Waco where I happen to be going. Beautiful hotel, really made me feel like I was on vacation instead of business. Staff was extremely friendly and bistro/bar was great, even ordered room service at 9:50pm (they close at 10:00) and had it delivered with a smile. My new favorite hotel! I will look for again when booking rooms.
June 21, 2012
Rated 4.0 out of 5.0 by Autumn03 Spacious room and the place to be.
Not your typical hotel but truly embellishes what upscale boutique is. And right in Waco. Once you enter the hotel you are reminded of what you can experience in the local neighborhood. Take it all in as you take the elevator to your guest room. Not your average size room as they are spacious and can easily accommodate families. I was able to spread out, relax and enjoy a great night's sleep. The room was really made with the guest in mind. After a hard day at the office, the restaurant/bar was exactly what was needed. The local community seems to think so too because it was very busy and just by the buzz, it was full of Waco locals. Definitely nice atmosphere and good food.
June 21, 2012
Rated 5.0 out of 5.0 by Happy1 Great highly recommend!!
Great stay!! Rooms great, great decor, would highly recommend!!
June 19, 2012
Rated 4.0 out of 5.0 by mcdmomo fresh and comfortable room but hotel lobby extremely understaffed
Room was spacious, clean and very nicely furnished. Liked every thing about it.
The lobby restaurant/bar was very understaffed. The staff was qualified and nice, but doing the job of 3 people. It took 10 minutes to get a glass of water, as the waitress was taking orders, delivering food and cleaning tables. Front desk was also staffed with only one person and several people were checking out our inquiring of service.
June 17, 2012
Rated 2.0 out of 5.0 by ladyk Could have been better
They did not offer recognition for Priority Club members.
June 7, 2012
Rated 5.0 out of 5.0 by Kim2012 Awesome experience
Hotel Indigo Waco is a fabulous hotel!! The staff were friendly & helpful. The hotel is beautiful, beds are very comfortable, decor is breathtaking!! The hotel is in a very quiet & convenient location. You must experience it yourself!!
June 6, 2012