Rated 4.3 out of 5 by 115
Rated 1.0 out of 5.0 by Kelleyc Incredibly poor service
We were unable to check in to rooms until 6:30pm because rooms were still being cleaned. On the second day, 2 of the rooms booked were not completely cleaned- dirty laundry left in rooms and beds not completely made. I attempted to contact the manager 2 times before a call was returned.
July 20, 2013
Rated 4.0 out of 5.0 by ags12 great
great place to stay great location easy to get on 35
July 17, 2013
Rated 5.0 out of 5.0 by Mover13 Great room and excellent room service.
Very comfortable room and room service. Arrive late and assisted in obtaining room service before they closed.
July 13, 2013
Rated 5.0 out of 5.0 by legendplus our get away
We enjoy a night out, works great for us. Dinner was great
July 12, 2013
Rated 5.0 out of 5.0 by WeProTecInc123 On Business
Spent a week at hotel, it was like home away from home, everything was great and my crew stayed an additional 2 weeks.
July 11, 2013
Rated 5.0 out of 5.0 by whit143 Comfortable bed and great food under one roof!
It is a GREAT place to get a good night sleep after a great meal.
July 9, 2013
Rated 5.0 out of 5.0 by kyletwo Great hotel
I would like to thank you and your staff for the excellent service during the pageant we held there. It was such a pleasant experience and many of the contestants and their families made comments about how nice the hotel was and how the staff was so friendly. Everyone at the hotel was a pleasure to work with.
I look forward to working with you again in the future.
July 9, 2013
Rated 5.0 out of 5.0 by NanaKT beautiful property
We were just passing through Waco and this hotel was on our way, just off 35. it was very new, beautifully decorated. the desk staff were very nice and friendly. Our room was great, great large bathroom, very comfortable bed. Only thing is I think the pillow are too small. But they are comfortable. coffee maker, fridge and microwave. I love the Bath and body works products in the bathroom. I will definitely stay here again on my way to Texas hill country property.
July 5, 2013
Rated 3.0 out of 5.0 by nichol55 No So Good but Fair
No free breakfast (this is a BIG MINUS for me). Rooms are drab and unexciting. Workout room is poor and the weight machine isn't put together correctly. Pool looks OK, but not great. Staff was nice enough, as was waitress in restaurant.
June 29, 2013
Rated 4.0 out of 5.0 by Camellia Nice hotel
My family and I turned up on spec at this property and, due to a conference, managed to get the very last room available. The room was fine though I wasn't too pleased about the cost of it.
As a Priority Club member I was given a $20 voucher to use in the restaurant and we used it the next day, for breakfast. We were very satisfied with our meal. The girls working in the breakfast room could not have been friendlier either :)
There is not much at all within walking distance of the hotel.
As a stop-over, however, it was fine.
June 29, 2013
Rated 5.0 out of 5.0 by Cakes Wonderful beds
Nice and cool-quiet-comfy beds. As a priority club member we got to have a late check out because we didn't get in from traveling till 3:00 a.m.
June 27, 2013
Rated 5.0 out of 5.0 by ratman58 My Favorite Location
Enough Said. This has been my favorite locations for several years.
June 26, 2013
Rated 5.0 out of 5.0 by James1515 Almost There
My wife and I were travelling from Cleveland, Ohio to Converse , Tx. and after spending the night in Memphis and experiencing terrible weather enroute were delighted to find the WACO PROPERTY. Upon arriving we was greeted by one of the best representatives. She was absolutely delightful and did everything within her power to ensure we had a pleasant stay. This will definitely be our place of choice as we travel to Texas every summer to care for our grandson. Matter of fact, this July 27, 2013, we will celebrate 38 years of marriage and I am planning a special surprise for her. I can assure you that the Holiday Inn will be one of our special places to stay and unwind. We are almost there. (SMILE)
June 17, 2013
Rated 5.0 out of 5.0 by whit143 Good night's rest
Could not find a better motel to get a great meal and place to rest!
June 10, 2013
Rated 5.0 out of 5.0 by MelanieTMD Some things never change
I have stayed at this location on multiple occasions primarily for work and the stay is always excellent. All the staff are extremely professional and courteous. Then rooms are clean and comfortable. I always eat at Kems restraurant on site and have thoroughly every meal. All in all the Value and Service is always Spot On.
June 5, 2013
Rated 5.0 out of 5.0 by rpdallasdaddy Great hotel!
Had a great stay-easy in and out! Very relaxing and quiet. Will recommend to everyone I know. Thanks!
May 17, 2013
Rated 4.0 out of 5.0 by JeremyS Our Stay at Holiday Inn Waco Northwest
Overall everything was good. Nice clean rooms, good location, and friendly staff. Food was average and a little pricey but can't beat the convenience of a full bar and restaurant on site. The pool was nice, although maybe a little excessive chlorine use.
May 17, 2013
Rated 5.0 out of 5.0 by BPB1 Excellent!
My family had rooms here for a graduation and family reunion. We all had a wonderful time and enjoyed our stay. I had the two-bedroom suite so that all of us could get together in the larger living area, which was comfortable and adequate for our needs. Everyone enjoyed the pool area, which was clean and well stocked with towels and lounging furniture. The staff was friendly and responsive to requests from all of us. When I return to Waco, I will stay at this hotel again.
May 4, 2013
Rated 5.0 out of 5.0 by stephsnsane New, big, clean hotel with friendly service
This Holiday Inn is pretty big, and new. The atmosphere and decor is nice in the lobby and in the rooms. It is also conveniently located near the highway. I will definitely be staying here again when visiting my daughter at MCC.
May 2, 2013
Rated 5.0 out of 5.0 by DoctrG My Safe Haven
As a frequent business traveler it is important to me to find accommodations that will allow me to both relax and help me forget the turmoils and challenges of my day. The last thing I feel I need at the end of any hard day is to be challenged by over-bearing and demanding hotel administration staff; well, HI Waco did provide all the positive stuff I could have wished for and none of the bad. As reported by a trusted Travel Agent (Francine) from my office, a pleasant reservation staffer actually located at the hotel worked with her to find a last-minute sanctuary for her wary co-worker. Even though all the hotels in the entire region were scrambling to house hundreds of my fellow emergency responders, the HI staffer was able to provide food and lodging for the days we required.
Check-in was pleasant, quick and seamless. Above all my spot-less room was both quiet and comfortable. The thermostat had been set in advance so that I was not greeted by an A/C unit screaming at me in an attempt to bring the room to a suitable temperature. I found that a restful sleep came quickly.
In the morning I jumped out of bed, grabbed the newspaper from the floor beside the door, prepared for the day and then enjoyed a full and hearty meal in the lobby restaurant.
The balance of my stay was no less pleasant than as was described above. Thank you for making it easy for us to help others HI Waco.
Best Regards, Dr. J. Green
April 30, 2013
Rated 5.0 out of 5.0 by Tennismom5 Wonderful
Beautiful clean room and great location for our needs.
April 29, 2013
Rated 5.0 out of 5.0 by Mustard Very Clean and Updated Hotel
Excellent Hotel and Restaurant. Great staff always helpful with any inquiry. We stay at this Hotel everytime we travel through the area. We can alway count on getting a clean comfortable room at the end of a long day's travel.
April 23, 2013
Rated 2.0 out of 5.0 by Idontlikethis Students took over hotel
Traveling students were up and down the hall and party noise all night long. The hotel clerk responded they should have not placed me on this floor. Priourty Club Member since '96.
April 18, 2013
Rated 1.0 out of 5.0 by WFO73 One bad apple spoils the bunch
We stopped by three hours before check in to see if we could get in early because my son had a baseball game at three. When the woman at the front desk didn't even look up at us I figured she was busy so I just stood there in the empty lobby and waited a few minutes. When she finally did acknowledge me I explained the situation and asked if we could check in early. She sighed loudly and said, "I can only do so much at once." I turned and walked out as she yelled after us, "What's your name sir!". We came back two hours later. The same employee asked us to wait in the still empty lobby for our room to be ready. We waited forty minutes at which point our room still wasn't ready so she switched us to one that was. Ironically the next day housekeeping walked in our room at 10:40 without knocking as we were getting ready to check out. I guess the motto is "check ' em in late.... Check 'em out early". Everything else was fantastic.
April 12, 2013
Rated 4.0 out of 5.0 by BKRK Arrived early
We arrived early, and the desk clerk was not very helpful. Not knowing the area we asked for directions, but she never gave them. We were 3 hours early for check-in, so we just went for a ride. The hotel had been full the night before, so the rooms weren't ready, and I understand that. So when we returned, there was a long line in front of us, and out came the manager. I don't know her name, but she fixed everything. She was very nice. Our room was still not ready, it was about 1:30, so she offered us a room that would be an upgrade. Because we were tired and didn't want to wait any longer, we took it. BUT SHE OFFERED!!! That's the point.
April 12, 2013
Rated 5.0 out of 5.0 by MelanieTMD ALL AROUND GREAT LOCATION
This location is overall a great location. I stay regularly and have never had a bad experience.
April 10, 2013
Rated 5.0 out of 5.0 by Guest1972 Waco's Greatest!!!
I loved everything about my stay!! This is a great property full of great staff!
April 4, 2013
Rated 5.0 out of 5.0 by Gary56 Great upgrade, staff, service, and food!
As I travel alot in Texas I will drive another hour or two to stay here. Its hard to find a great place to call home while you're on the road but this place is home! THANKS!
April 3, 2013
Rated 5.0 out of 5.0 by forcedtoowork Great Staff and Hotel
I travel 3 to 5 night a week for work. I stay at the HI brands for just about all my travel. This location is one of the best. Great job Dana!
March 25, 2013
Rated 5.0 out of 5.0 by Nels44 Great Hotel
It is a beautiful hotel and exceeded our expectations. I was warmly greeted as a Priority Member.
March 23, 2013