Rated 4.6 out of 5 by 157
Rated 5.0 out of 5.0 by Fish96 Modern Extra Large Rooms
This has to be the nicest hotel that I have stayed in for a very long time. The room was very large and I loved the modern, clean decor. The bed was very comfortable and I liked the linens. I felt right at home. The best part was the bathroom. Very big with a large separate shower. I hate the tub/shower set ups that are in most hotels. I do not have that at home either, so when I travel the thing I usually miss the most is my own bathroom. I also really appreciate having real coffee the moment I wake up, so having a Keurig machine machine in the room is a bonus. My teenage son used the gym and pool/hot tub and enjoyed that as well. I had seen in previous reviews that food service was not great, but I can't say that I experienced any of that. I ate at the restaurant for breakfast and was greeted and served immediately. I do not use dairy, so I requested soy milk or almond milk for my coffee, but they did not have any. This is usually the case for me, but they were very apologetic. Overall I was more than pleased with my experience and I am glad to have found this gem.
February 24, 2014
Rated 5.0 out of 5.0 by jkbear Best Hotel in Waco!
I would recommend this hotel to anyone. This was my second stay at Hotel Ingo and it was just as great as the first one. Clean, modern, bright, and comfortable - all the way around. Very friendly staff. If I had any suggestion at all, it would be about room service. It would be nice if they would bring food up on a tray so if you wanted to sit in a chair or in bed while eating, you could do so with much greater ease. Otherwise, A+!!
February 22, 2014
Rated 2.0 out of 5.0 by rusher08 Horrendous
I hadn’t heard of the Indigo Hotel until I was surprised for my Valentines dinner. We checked in our room, the rose petals were placed perfectly and the champagne and chocolate strawberries were delicious. We continued downstairs to our dinner reservation. 10 minutes after we sit down a waiter brings us water and takes our order using his cheat sheet for the 5 course Valentine’s menu. Our salad was delivered in a reasonable amount of time.. We had been sitting at our table for an hour and a half and only had one course while the table next to us finished with all 5. The waiter asked us if our food was coming out in a timely fashion so we continued to tell him that it was not.. No change.. We then tell the host and the front desk attendant that if our food is not on our table within 30 minutes we were leaving. Finally our appetizer and soup show up. When our entrée arrived I told the waiter to go ahead and bring the dessert because I did not have all night to spend sitting waiting on my food. All in all it took us from our reservation time at 6:30 to 8:40 to finish with dinner. A 20% gratuity was included in the dinner price so no matter how terrible the service was they still were getting paid.
With the reservation of the room, the dinner was supposed to be included. We received our bill the next morning and had been charged twice for the dinner because we did not receive our dinner tickets.
The next morning at breakfast the service was no different. The waitress openly told us that she forgot about us which I don’t know how because our table was right by the kitchen door. The manger ended up having to take care of us, the same as the night before.
This is one of the nicer places I have eaten with THE WORST service I have ever had in my life. I think they hired the staff the night before. There aren’t many tables so I’m not sure how they even handle dinners on a regular Friday night. While the hotel side is nice I wouldn’t spend a penny at the restaurant or on the service.
February 17, 2014