Rated 4,1 out of 5 by 86
Rated 4,0 out of 5,0 by SWest74 Great hotel, good location & spa, v small pool
The hotel is lovely and in a great location, New Street station just a short walk as are the many bars, restaurants and shops.
The spa was nice but treatments expensive and the pool is very small - x4 people max!
27 de febrero de 2014
Rated 3,0 out of 5,0 Nevermind demand - a hotel is built to provide services
Decidedly poor stay. When approached reception about lack of warm/hot water, told it was due to demand - it's a hotel - do me a favour, it is designed to cope with demand! This happened morning and night to us.
Told the shower was the signature of the hotel, well a true disappointment - some people like baths.
Didn't like the colours - too bright and busy for a bedroom.
13 de febrero de 2014
Rated 5,0 out of 5,0 by Jonny_G friendly staff and 'the little things'
visited this hotel twice now with my girlfriend. Once for our first year anniversary and last week for our second year anniversary as we had enjoyed so much!
what can i say.... amazing stay once again.. Staff very friendly, everybody i walked past who worked in the hotel (security, cleaners etc) all said hello and have a good day which is such a nice touch
I mentioned when booking our room it was our anniversary and wondered if we could have a room with a nice view. Not only did they accommodate this for us but went the extra and there was 2 lovely presented chocolate brownies and fruit with 'happy anniversary' which we both thought was such a nice touch and we thoroughly enjoyed them.
room was so nice, very comfy bed, very clean bathroom which had surround sound which i thought was great!! my girlfriend would stick the radio on via the tv and i could have it on in the bathroom too. Though the heated mirror was fantastic! when i got out of the shower the centre of it was steam-free which was so convenient and again a very nice touch.
Breakfast: very nice with great service and amazing views. Was not busy so was extremely relaxing and we took our time over it.
Overall we had such a nice stay and would thoroughly recommend. Will 100% be returning
11 de febrero de 2014