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Hotel Review
Comentarios de los huéspedes
Hotel Indigo Boston - Newton Riverside

Hotel Indigo Boston - Newton Riverside

Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
85%
Recomendar este hotel

Valoración general

4.1

en base a 606 opiniones
85%
Recomendar este hotel

Ratings Breakdown

606opiniones

  • 5 Estrellas
    296
  • 4 Estrellas
    162
  • 3 Estrellas
    80
  • 2 Estrellas
    38
  • 1 Estrellas
    30

Less than stellar

By

18 abril 2016

For starters, the parking is sufficient. No issues there, the on-site restaurant was decent but expensive. The bed was comfortable & the size room was okay for a boutique hotel. My biggest issue was housekeeping, it was very slacked at this location. Just outright poor. I spilled a drink on my floor & had to wait several hours for housekeeping, apparently a mixup between the front the housekeeping. When they finally did arrive, instead of a quick mop up, water was simply pour on the floor & footmopped with a towel. Yelp, I was done after that. Wanted to finish my project & check out ASAP! This is a decent hotel, and I would hate to see it go down because of uncleaniness. Please improve the cleaning practices.

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Extended Stay

By

18 abril 2016

My experience at the Indigo is always great. However, my only complaint is that the hotel could be slightly more convenient for extended stays. I would really like the option to have a refrigerator in my room as I am usually in the hotel for at least 1 full week. The convenience of a in-room refrigerator would make a HUGE difference.

Publicado porHotelStaff
20 abril 2016
Dear Whit1313: Thank you for taking the time to share your comments and suggestions regarding your recent stay experience. We value your time and consideration. The hotel does have an inventory of refrigerators that a rented when requested by guests. Indigo Brand Standards does not permit the permanent placement of refrigerators or microwaves in its guestrooms. Your request is not an uncommon one. You comments will be taken into account when standard changes are considered. Sincerely,
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disappointing experience

By

18 abril 2016

platinumelite

We were traveling for leisure and this is mostly a corporate hotel. We were 3 women staying in the room for 3 nights and found the room to be extremely small with very little drawer space. The beds were not queens as stated but small doubles. There was a strong odor of exhaust that we couldn't figure out where it came from but when we dried the mirror after a shower, black soot came off on the towel. The front desk was not able to move us to another room because they were sold out. We will probably look for brands other than Indigo on our next trip.

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Nice location and staff, bathroom lacking

By

17 abril 2016

club

This hotel has a very nice restaurant for dinner, and a pleasant staff. However, breakfast options are limited (no oatmeal, which is pretty much a basic), and the bathroom was poorly designed, with poor lighting, little storage/organization space, and a faucet that didn't work well.

Publicado porHotelStaff
19 abril 2016
Dear Rob0124: Thank you for choosing the Hotel Indigo Newton and for sharing your comments with us. We value your patronage and feedback. We are sorry that the bathroom facilities in your hotel room did not meet your expectations. The faucet will be inspected by maintenance and repaired or replaced to ensure proper functioning moving forward. Our bathrooms are designed to maximize the space available while providing a spa quality glass shower experience. Lighting has recently been increased in the bathrooms to address this concern. Thank you again for sharing your thoughts. Sincerely,
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Great location. Staff not so friendly

By

15 abril 2016

platinumelite

Front desk staff not the friendliest. No deference to being Platinum IHG status.

Publicado porHotelStaff
18 abril 2016
Dear AFSW: Thank you for choosing the Hotel Indigo Newton and for sharing your stay experience with us. We value your comments and suggestions. We are sorry to hear that you did not encounter the level of friendliness expected from members of the front desk staff. Friendliness and a caring attitude is critical to the hospitality business and something that we focus on each and every day. You comments have been shared with the front desk leadership team for training and follow up purposes. Thank you again for taking the time to share your comments. Sincerely,
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Excellent Hotel

By

12 abril 2016

club

The hotel was booked for students that were going to a conference and they liked the hotel very much and the location was great as well.

Publicado porHotelStaff
12 abril 2016
Dear JnikonlSOM: Thank you for bringing your students to stay with us during their weekend competition. We hope every had a enjoyable and triumphant weekend. Thank you for sharing your comments. The team will be thrilled to read about your "Excellent Rating". Sincerely,
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Clean, modern, and convenient hotel

By

07 abril 2016

club

The hotel is conveniently located next to the Riverside T-station in a safe and quiet neighborhood. There was ample complimentary parking. The room was excellent; beds were comfortable, bath was very clean and top quality, and everything worked properly. I would definitely stay here again.

Publicado porHotelStaff
08 abril 2016
Dear Titan05: Thank you for choosing the hotel Indigo Newton for your recent trip to the Boston Area. We appreciate your patronage. The team will be excited to review your comments. Please come and visit us again soon! sincerely,
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Great value

By

07 abril 2016

club

Enjoy our stay - very comfortable. I am not familiar with the area, do not like that the hotel is next to a toll interstate hwy. We could have avoid the toll if we were more familiar with the area

Publicado porHotelStaff
07 abril 2016
Dear Pleased :) Thank your for choosing the hotel Indigo Newton and for sharing your experience with other IHG Travelers. We value your comments and suggestions. The hotel is located a mile south of the Mass Turnpike I 90 and I 95. Our location to these major highway systems and be adjacent to the MBTA Riverside Green Line Station are major positives to our guests. We hope to see you again soon. Sincerely,
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Comfortable, great sleep

By

07 abril 2016

club

Stayed at the hotel to attend a conference nearby. Comfortable, and cozy. The bed was great, shower pressure was perfect.

Publicado porHotelStaff
07 abril 2016
Dear Jvxx: It is great to ready that you experienced a "Great Sleep" and our shower with "perfect" water pressure. Thank you for sharing your comments. Sincerely,
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Review

By

05 abril 2016

Excellent stay.
Great new look and design re Hotel and rooms

Publicado porHotelStaff
08 abril 2016
Dear MarJonMontreal: Thank you for sharing your comments with your fellow IHG Travelers. We are thrilled to read that you enjoyed our property and design features provided. Sincerely,
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great little hotel

By

04 abril 2016

club

first time staying at the hotel. it was not the ritz but it was very nice

Publicado porHotelStaff
05 abril 2016
Karen, Thank you for sharing your comments with your fellow IHG Travelers. We are thrilled to hear that you enjoyed your stay experience! Stay Inspired!
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Perfect for the single traveler

By

04 abril 2016

club

My experience was 100% comfortable, relaxing, and well-apportioned in spite of a busy conference schedule. My sleep was fantastic and I had everything I needed. Well done!

Publicado porHotelStaff
05 abril 2016
Dear Travelr222: Thank you for choosing the hotel Indigo Newton for your recent conference event. We are grateful for your business. Its is wonderful to ready how your experience was "Perfect" for your needs. Providing a comfortable, relaxing stay experience is the best recipe for a successful guest stay. Please come and visit when you are traveling on Leisure. Sincerely,
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