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Rated 4.4 out of 5 by 314 reviewers.
Rated 4.0 out of 5.0 by Problems Encountered 1. Check-in time is 3 pm. We arrived about 3:10. It took over an hour and a half for us to check in. And that was because the valet, who knew how long we'd been waiting, talked to one of the managers. Reasons for delay were the room was not clean, then the room was clean but had not been inspected. Yet, when the valet checked, the housekeeping supervisor had been standing at the counter for at least 15 min. The manager asked her room status; she replied the rooms had been ready for a while! If the valet hadn't checked, I wonder how much longer we would've had to wait! 2. We were there for 3 nights. The ice bucket was not emptied/cleaned once! Only 1 coffee mug was in the room; had to request one from the restaurant. And...the mugs weren't washed once! May 2, 2015
Rated 5.0 out of 5.0 by Great overall experience and the staff was great. We have stayed at this hotel numerous times and this check-in experience was the most stress-free and worry-free. The check-in person was friendly, helpful, and professional. The Bistro, Maintenance Supervisor, and Valet staff was also helpful, friendly, and professional. We plan to stay again and have already recommended your hotel to family and friends. April 30, 2015
Rated 5.0 out of 5.0 by Great place to stay and awesome location Perfect hotel for a nice weekend in San Antonio. Close to all downtown attractions, River, Alamo, shopping mall, etc. Nice walking paths on the River for early morning exercise. Rooms clean and felt secure entire visit. Loved the décor. April 29, 2015
Rated 5.0 out of 5.0 by Great location, Boutique Hotel Feel This was a great location to take in all the sites of downtown San Antonio. Right across the street from the Alamo and a couple of blocks from the river walk area. The building was n old building that had been restored giving the feeling of a small boutique hotel as opposed to a chain. Great place, would highly recommend. April 29, 2015
Rated 5.0 out of 5.0 by Great place to stay Loved the hotel and I will always stay there from now on when visiting San Antonio. April 27, 2015
Rated 5.0 out of 5.0 by Comfort and great location I enjoyed my stay at the Hotel Indigo. I intentionally stayed here instead of the preferred conference hotels to make sure I got a shot to see the Alamo. This is a great choice. Friendly staff and very pleasant rooms. April 27, 2015
Rated 4.0 out of 5.0 by Comfortable stay A very good outcome due to the evening/night manager. I was upgraded to a suite for my honeymoon. So thank you much for that. I was also given an hour extension for checkout due to my honeymoon from morning staff. Thank you for that as well. Overall the view and room quality was very nice. You all made our night stay very pleasant. April 23, 2015
Rated 4.0 out of 5.0 by Friendly service Jake gave us a guided tour of a local area not covered in our tour. April 18, 2015
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