Rated 4,1 out of 5 by 91
Rated 4,0 out of 5,0 by jhorn10659 Poor night of sleeping
I loved this hotel except for one thing: the mattress. We had a king sized bed that looked great but when we got in bed it really sagged in the middle. I would say the mattresses are due for being replaced. Pronto. I was holding on to my side of the bed most of the night and just didn't get a good night of rest.
That is my only complaint. The rest of hotel experience was great.
25 de febrero de 2014
Rated 3,0 out of 5,0 by SpatialGuru Pint-sized room and noisy HVAC
This was my first Indigo stay, and possibly my last. The rooms were VERY small. The bathroom was probably larger than the room. The HVAC was loud, it clicked and groaned every single minute, even if the unit was turned OFF. The smell of food cascades throughout the hotel, especially early in the morning and around dinner time. I was on the 8th floor and still smelled it in my room. I think they need better exhaust fans out of the kitchen or something. The room service was pretty poor. I had trash left in the room day after day, and there were large dust bunnies left in the corners of the room. The Wifi was also pretty slow and not very reliable on the 8th floor.
On the positive side, all of the staff are very friendly and show a willingness to help. The attached restaurant has good food. The TV service is excellent, perfect for watching just about anything.
The biggest complaint is the HVAC system. The last thing I wanted was a noisy unit that kept me from having a peaceful sleep.
18 de febrero de 2014
Rated 5,0 out of 5,0 by Lowell59 Great place and a little haunted, too!
Great hotel at an incredible location! where else can you stay in a hotel that could have been inside the walls of the original Alamo grounds? The staff was great and the room was very comfortable. My wife was even visited by a resident ghost, Fernando, during our first evening there. The only down side was the kitchen staff was a bit slow in the morning. The food and beverage prices were right on target for the area, with Happy Hour being a good bargain compared to other places nearby. I would recommend this hotel and do plan to stay here on our next adventure to San Antonio!
17 de febrero de 2014