Rated 4.3 out of 5 by 514
Rated 5.0 out of 5.0 by Corps Cadet Parent Will stay again!
Wonderful and comfortable hotel. More than we expected!
May 18, 2015
Rated 5.0 out of 5.0 by Dada13 Great Room, customer service...hmmmm
Its hard to say. Once we got there we were greeted and taken cared of right away. Great! then when we got to our rooms we check our bank accounts and the hotel already debited the amount of room with predetermined costs of room service and restaurant that we were not even planning on using. We were not informed of this at check in, nor even when we made the reservations. this was a big damper on our finances for our weekend. We approached the front desk and were told by a young man that is how its done and that's it and literally turned his back on us. Fortunately a young woman noticed our distress and quickly resolved the problem and credited the extra fees, and kindly informed us if we used room service and the restaurant we would pay as we go, simple right? We loved our room, beds were comfortable, clean and open layout, room to move around. The hallway though, greeted us everyday with a few Dorito chips that were never swept up, we even said good-bye since they seemed to have a longer stay than us... Also, handicapped parking was limited to the drive in check in area, which at times was chaotic with too many cars we couldn't park (we did have a wheelchair bound person) and to add their shuttle driver blocked us in, even though we asked her kindly to let us out, we were ignored with disbelief and had to get out of our car to tell her to move it! Overall it was a pleasant stay, bar staff was excellent and the patio was clean and a great place to relax and end the night after much walking on the river walk. Being pet-friendly definitely a PLUS! for our pug daughter but had a patch of grass across a busy street to go to and relieve her through out the day and night which could be a bit unsafe.
May 14, 2015
Rated 5.0 out of 5.0 by Fyrbal san antonio
We had a lovely time here visiting the San Antonio area. Food is great, Riverwalk is lovely and we enjoyed it very much.
May 13, 2015