Rated 4,0 out of 5,0 by janerik Poor staffing
We have stayed many times in the Amstel. Great rooms, great location and views and wonderful decoration.
But we were struck this time about the poor service and the apparent lack of personnel.
Front desk could not get us simple questions about a potential extension of our stay (which we did not do, after three days). The concierge, who was knowledgeable and remembered our name 9the only one!!) was alone on sunday morning with huge line waiting for him!!!
Breakfast service chaotic and long waits for the coffee. Late tea service was elaborate...
The new bar is nothing to write home about, but the terraces and the breakfast room on the Amstel are still great.
Car parking is too expensive.
So the overall impression is that we overpaid for what we got.
Compare that to Asian hospitality where they know your name after one day!!
Much to be improved!!
13. Mai 2013
Rated 5,0 out of 5,0 by SHDXB Truly remarkable stay
As a frequent guest to IC hotels and royal ambassador I have become a critical guest. However, you can't fault this hotel. Cornersuite and atmosphere were excellent, Michelin star restaurant was superb and staff very friendly and knowledgeable. Concierge could manage every request, simply an outstanding experience. The only downside is that the hotel has no club lounge (and therefore limited benefits for RAs). Will return soon.
11. Mai 2013
Rated 5,0 out of 5,0 by njsunpilot Amsterdam Grand Dame
The Amstel is a great hotel. The rooms are lovely and the staff is very helpful. I would highly recommend the hotel to anyone that is looking for "old world elegance and charm"
My only disappointment surrounds my check-in experience. Although I am a Royal Ambassador I had to ask for an upgrade. This was very unusual for an IC property.
22. April 2013
Rated 5,0 out of 5,0 by Roger1951 Weekend break
One of the best hotels I have stayed in. Compares favourably with other world class hotels. Good old fashioned service and comfort. The restaurant "La Rive" more than lives up to it's Michellin star. The tasting menu was excellent, complemented by the accompanying wines chosen by the knowledgeable Sommelier.
The restaurant itself is very comfortable with romantic views over the river Amstel. There is also an inviting brasseire and bar.
Certainly worth the 600 mile round trip. I would defiantly stay here again.
16. April 2013
Rated 5,0 out of 5,0 by Moet59 Amsterdam fantastic experience
Location perfect on the river.
Best breakfast in Europe
5 ***** luxuary
Concierge most knowledgeable; excellent dining experiences
7. April 2013
Rated 4,0 out of 5,0 by pollack22 children in the hotel and restaurant
I like this place, I like the retsaurant. However, staff in the restaurant have some possible improvements when dealing with families with children. It was not easy in the morning, but also the eveneing experience was not the best.
1. April 2013
Rated 4,0 out of 5,0 by BugAlugs100 'old style' luxury with a modern sophistication
I normally hit the Amstel once a year and this years first visit did not disappoint. Everything from the impressive lobby entrance with warm welcome through to the elegantly appointed executive suite.
I was here with six friends and all reported happy times in their comfortable rooms. We made use of a few hours in the SPA and swimming pool complex, it was rather cold outside and the new features of the shower spa were most welcome.
As a Royal Ambassador I also received fruit and water on arrival however it was the first time that I didn't receive a welcome cocktail or drink brought to the room after check-in. Minor but if you're used to something you notice when it doesn't appear.
I recommend the excellent "Pain Surprise" from the menu and long with the winning tip of using the metro from the central station to get here.
lovely place, i'll be back.
4. März 2013
Rated 4,0 out of 5,0 by TommyV WOW effect
Very nice experience in a beautiful old hotel. Very friendly people, except during breakfast… easy access to the city centre.
4. März 2013