Rated 3,0 out of 5,0 by azaardvark2k "Under Construction and Changing"
Obviously there is ongoing construction, however, it won't be a Holiday Inn Express once construction is complete. New shower requires you to get blasted with ice water from in the shower pipes when you shift from the "wand" to the shower head....really is uncomfortable to get that ice shot. Can't recommend if it's not going to be a Holiday Inn Express as I don't know how much it will cost or what will be offered.
24. April 2013
Rated 1,0 out of 5,0 by joeb2 No Internet.
This hotel property was under construction. I can forgive that. I travel in IHG properties a lot. I want to check in get settled no my work on line and have a good nights rest. The internet did not work. They were willing to credit me for 1 night but I chose to leave and pay for that night.
they also offered to move me to the hotel property next store which was on the same internet system. When I inquires with that property about there internet 2 of there own guests were complaining to the hotel lobby attendant about the internet outage. I move to another property 1 mile away and everything was fine.
The bed was very comfortable which matters. Although I don't care about this next point others might... the room décor didn't seem to go together but everything was new. The bathroom was clean and in good order but again not really the right décor flowing with the rest of the room.. The price in the Disney land area was really good but you began to understand why when you stayed there. Not having usable internet cant work.
23. April 2013
Rated 1,0 out of 5,0 by Lucy1 Renovations a major issue.
Sadly, I must recommend to others NOT to stay at this location until ALL renovations are COMPLETELY DONE!! The staff was professional, friendly and apologetic (I felt badly for them having to apologize all the time for their circumstances). This hotel should not be open right now. When I told them this upon my check out and requested a rate reduction due to the conditions, I did get one which I appreciated.
At time of our stay, the construction was advertised on their website to end at 5pm. We timed our "rest" for that time but gave up and left at 5:45pm with the hammering still going on. Again, the staff was apologetic and said it "should stop soon."
The rooms renovations are done and they are clean, but nothing else is. The hallways were a mess during our 2 night stay - dust and debris everywhere, the carpets were loose with no base boards. There was also the aroma of paint throughout the hotel. The A/C units are also not working well.
The new rooms are not carpeted and I was told they won't be. Unless you are on the top floor you will hear your neighbors walking around above. Each door closing/slamming sounded like an earthquake, maybe because there is no carpet to help absorb the noise. Because of the floors we may not stay here again - they are simply uncomfortable. I don't understand putting laminate flooring in hotel rooms.
Again, do not stay here until you are promised that all construction is done!
7. April 2013
Rated 1,0 out of 5,0 by Gp15 Not clean terrible breakfast
Room had dust everywhere . We found the toilet with red stains. Pajamas under the bed. Old coffee grinds in the coffee maker. Too many issues to list. The breakfast room was also dirty and not enough food. For milk there was a gallon that people would pass around. Not sanitary at all. Terrible stay. We have pictures of the filthy conditions. Spoke with manager on duty and nothing was resolved. We are really disappointed with the quality. This is not what we expect from a Holiday inn express. For the price that we paid we did not get any rest. I can send the pictures of dirt in our room, elevator, hallways, and garage. Our bathroom was missing the mirrors. Light switch did not have screws and the room smelled like paint. The hallway carpets had many ripples, the door stoppers where sticks. All of these items are not safe for children or people with disabilities. I would like a regional manager to contact us to see who is really in charge. Our keys were cards from the Ramada not even Holiday inn. Really bad experience at this hotel.
2. April 2013
Rated 3,0 out of 5,0 by Nathan7769 Its Under Construction
I chose this hotel because of how close it was to Disneyland. No one mentioned to me that the hotel was having major construction. The rooms are done but the reception area and breakfast room were uncomfortable.
The guest room is a whole different story. It was newly refinished which is great except for two major things. The grout on the sink wasn't sealed right and little black bugs would run off the sink into the crack everytime you tuwn the light on. The other thing is the room wasn't level. You could take a tennis ball and place it in the far corner. It would begin running towards the door as the room is on a slope. How could this be acceptable? I mentioned the problem to the front desk and they made a note.
1. April 2013
Rated 3,0 out of 5,0 by caline Excellent service but facilities were disappointing
When we arrived we thought to change the hotel because the aspect of facilities, besides the smell of paint at the room, however the kindness and service showed by all the staff members were the milestone for continuing in the hotel.
28. März 2013
Rated 4,0 out of 5,0 by jimc911 Great staff and new rooms look great
Although this location is undergoing a major remodel, I had a great stay here. The staff were welcoming and very concerned about making my visit a satisfying experience.
I had a few noise issues. I was on the 4th floor and a window across from my room door was missing. This allowed pool noise from an adjoining hotel and early morning garbage pickups to be irritating. Most of the noise issues were from unthinking parents and their kids running down the halls and yelling before 7:30am and after 10:30pm.
The wood flooring that was installed will be a problem for anyone not staying on the 4th floor.
The new room decor is great and the bathroom is fantastic.
I and other guests had problems with the elevator. It forgot which floors were requested when multiple selections were made.
I stayed here because of the easy access to the Disney parks. You can walk easily, walk to the corner of Harbor & Katella and catch the ART or walk just west of the hotel to catch the ART.
The route #2 ART that stops nearby is infrequent and runs twice an hour. If you walk to Harbor & Katella, you are likely to catch another bus every 12 minutes and the next stop is the transportation center at the parks. This hint was passed to me by an ART driver. Coming back on #2 is fine, but you have to wait until the last stop.
21. März 2013
Rated 5,0 out of 5,0 by Cyndog Amazing Customer Service!
Even with the construction for the remodel going on, this was ran like 5 star hotel. Amazing staff took great care in making sure our stay was a good one. Will return again!
4. März 2013