Rated 4.5 out of 5 by 243
Rated 1.0 out of 5.0 by hklsf33 4 individual stays, went from okay to terrible
I keep trying to give this hotel a fair chance because it is steps away from my office I travel to. But after my 4th stay, assuming things that kept happening were a fluke and giving them plenty of opportunities, I'm done.
First stay: fire alarm went off two nights in a row around 3 am. Not the greatest when you need to be fresh for the office.
Second stay: maid service poor, had to actually request new coffee packets, a new working coffee maker. Room was shabby, wallpaper peeling off walls, toilet not even grouted to the floor so it actually moved around as you sat on it.
Third stay: this is where things started going bad. I was in a room that was marked nonsmoking, but my room reeked of cigarette smoke, Indian food, and a heavy air freshener. It was so strong I left with clothes that smelled like it.
Fourth stay: last straw. I was in a room right by the parking deck, where several construction workers that are staying in the hotel long term were smoking, drinking, and carrying on until late at night. Additionally, I received no new towels each day, and was left with a dwindling supply that by my second night had run out. Of course, the housekeeping staff did not leave me any new ones. When I returned to my room to find that, I called the front desk and requested them, and was told the housekeeping staff had gone home for the evening and if I wanted more towels I would have to walk down my old ones to the desk myself and they would give me some new ones only if I did that. What horrible customer service! Additionally, from my third stay to fourth stay the available channels went to less than 20, you can't even watch CNN in this hotel.
After my third stay I completed a survey that IHG sent me, and the manager of the hotel told me they would credit me in IHG points for the stay. Guess what? Never got them.
Hope IHG takes a trip to this hotel to see just how bad it's become. The value is not that great, there are many hotels in the area of a higher star tier that are priced as low as if not less than this. I'll be booking a stay at one of those brands next time.
July 20, 2016
Rated 5.0 out of 5.0 by Mari 56 bed too firm
Breakfast, Dinner, Staff, maintenance, custodial services, shuttle services was very accommodating. Valuable information regarding Restaurants and shopping within the 3 mile radius of the hotel.
July 17, 2016
Rated 5.0 out of 5.0 by Travel1011 Great Stay
Very good staff, hassle free and good location happy to recommend to anyone staying in Atlanta great for buckhead and mid town areas
July 14, 2016