Rated 3,0 out of 5,0 by Davidnet99 F&B
I went to the seafood buffet during my stay. The food is very cheap compare with the price. I asked the manager why there is no good seafood for a seafood buffet？He told me that many seafood is not ready to serve. This is not the correct answer. If you do not have enough time to prepare the food, you should delay the buffet time. You can not say we do not have time to prepare the food but you open the buffet to the guests.
17. Mai 2013
Rated 3,0 out of 5,0 by manutd Some good and bad experience
Due to my business nature, I need to travel to Beijing once every 2-3 months. Since your hotel has the geograhic advantage; i.e. close to my office, I therefore have my stay there every time. Hopefully, my feedback enable to my furture stays to be more pleasant.
My 1st visit there was back in Aug 2012, my first night there was a horrible experience whereby I found my back was full iof rashes at woke up at aound 2am due to the unbearable itching. Luckily you staff was helpful enough to help to change to another room but it was almost 4am before I went back to sleep. Please note that I have to get up at 7am to go to work the following morning.
Also, when I call your front desk to ask for a shaving kit in English, nobod could understand me until after having to wait for the manager. So I would suggest to upgrade your staff's English skill.
My next stay in Nov 2012 was ok except the check-in process wa slow. There were staff behind the counter next to the check-in one but they just stood there even seeing people lining up for check-in.
My last stay was March this year. The check-in process has greatly improved. There was 2 people ahead of me and only 2 ladies working behind the counter. Wonder why you do not put more people to help if there is a line, it was aound 12pm. Anyway, one of your staff was very helpful and led me to 6th floor to do the check-in. That was the service I would expect from such a famous brand name hotel. Nevertheless, at the check out on a Friday morning, again only 2 staff working behind the counter. Customers normally need to get the check-out done to either catch a plane or something. I think you may want to look into the service standard at the check-in check-out counter.
My most pleasant time would be having breakfast on the 6th floor. The ladies there provided great service, so a big thumb up for them.
23. April 2013
Rated 4,0 out of 5,0 by eltonZ wonderful stay
Last week,I spent my Qing Ming Holiday there at FS intercontinental hotel.Everything was OK and I enjoyed my stay.But there were so many people not only in lounge on 6th floor but still in dinner room on the 5th floor ,my friend and I spent too much time at lounge on looking for vacant seats,thanks for a nice waitress,she helped me moving seats from other table to my table.Wish you arrange more seats in lounge in the future.
10. April 2013
Rated 1,0 out of 5,0 by Vincent201111 One of my worst experience
Nothing in this hotel impresses me and nothing was right from the moment I entered the hotel.
1. Bell boy needs to be strongly reminded to help carry my bags.
2. Bell boy drop my bag hard on the ground after dragging it for less than 5 seconds.
3. Service staff entered my room and when ahead to do his job without asking my permission even I was in the room.
4. Service staff at the restaurant refused to serve me tea during breakfast and challenged me to take the pot of tea left on the table before I arrived at the table. No apologies from the managers only after one day.
5. At my departure, I asked for a taxi and told the staff to tell the driver where I was going and no information was given to the taxi driver.
The service standard in this hotel is unbelievable and can you imagine what I have to go through as I am traveling with my aged parents during this trip.
14. März 2013
Rated 4,0 out of 5,0 by francoiswh The points of awards
Eventually the points of this stay is given. However, I would like to have you check out for me the reason why the points of the previous stay in 2010 and 2011 have not been awarded. The attendants on the counter have promised me to do so. I iterate here. Thank you.
1. März 2013
Rated 5,0 out of 5,0 by kevintttkkk comfortable room humidity and temperature
in dry cold beijing, room temperature is comportable due to excellent AC. the humidity is very well too.
18. Februar 2013
Rated 5,0 out of 5,0 by EagleOntheMove Real Pro
Excellent stay in January. Nice and comfortable room. Clean public area. Good breakfast buffet. Friendly staff. Good location. Only one negative point: it is very hot in the restaurant where we have the breakfast. Go there wearing a t-shirt. The temperature was too hot.
5. Februar 2013
Rated 4,0 out of 5,0 by Nikky Great Guest Rooms. I stayed at Club Intercontinental and it was really comfortable.
Our Team of 6 persons visited Beijing 20th and 26th January 2013 and we all stayed at the Beijing Intercontinental Financial Street. We all found our 5 rooms and 1No. Suite very warm and cozy, especially considering the wintry conditions!
The Restuarant on the 5th floor was great especially at Breakfast and Dinner, with so much selection and tasty food. All team members had a good time each night enjoying menu that ranged from huge lobsters to spicy chicken dishes. The Dessert Corner would not be left out with its lovely bread puddings and cheese cakes!
Nice place really! Only snag maybe in the communication skills of Front Desk Staff, but then again China is not an English speaking country so we could understand and actually do commend them!
Thank you ICH!
3. Februar 2013