Rated 5,0 out of 5,0 by beichen great
very kindly and friendly staff. my favorit hotel..
12. Juni 2013
Rated 4,0 out of 5,0 by FrankZRB 非常热情的服务!
8. Juni 2013
Rated 1,0 out of 5,0 Worst intercontinental in the world
No room available when I arrive in the hotel. I waited like 2 hours. Welcome fruits are only 3 apples. So cheap? Instant service line, no one answer it. I feel terrible in this hotel! And I feel disappointed about intercontinental. Intercontinental is the luxury hotel brand? Are you kidding me? So bad terrible and horrible hotel!
8. Juni 2013
Rated 4,0 out of 5,0 by Catcat88 Comfortable bedroom but service to be improved
1. It is very inconvenient to use internet and wifi in room as it needs to be signed on every day. Sometimes, the connection times out in the middle of my websapp. Since the service is already free of charge, why need such trouble to sign on.
2. The staff in the Moonsoon restaurant need to improve their service quality. They are too engage in their work such that they shout to each other in the restaurant. It seems I am in a local Chinese restaurant rather than in a luxury international hotel. Also, they don't greet the guest in the lift or corridor. They do not have the courtesy to let the guest to enter the lift first.
3. During one day, I need to call the operator for 3 times so that I can get a bucket of ice cubes.
30. Mai 2013
Rated 3,0 out of 5,0 by Michael99889988 性价比不高
29. Mai 2013
Rated 2,0 out of 5,0 by Michael99889988 staff service
Service is not good，just like three star hotel,food is not good too.
28. Mai 2013
Rated 3,0 out of 5,0 by Davidnet99 F&B
I went to the seafood buffet during my stay. The food is very cheap compare with the price. I asked the manager why there is no good seafood for a seafood buffet？He told me that many seafood is not ready to serve. This is not the correct answer. If you do not have enough time to prepare the food, you should delay the buffet time. You can not say we do not have time to prepare the food but you open the buffet to the guests.
17. Mai 2013
Rated 3,0 out of 5,0 by manutd Some good and bad experience
Due to my business nature, I need to travel to Beijing once every 2-3 months. Since your hotel has the geograhic advantage; i.e. close to my office, I therefore have my stay there every time. Hopefully, my feedback enable to my furture stays to be more pleasant.
My 1st visit there was back in Aug 2012, my first night there was a horrible experience whereby I found my back was full iof rashes at woke up at aound 2am due to the unbearable itching. Luckily you staff was helpful enough to help to change to another room but it was almost 4am before I went back to sleep. Please note that I have to get up at 7am to go to work the following morning.
Also, when I call your front desk to ask for a shaving kit in English, nobod could understand me until after having to wait for the manager. So I would suggest to upgrade your staff's English skill.
My next stay in Nov 2012 was ok except the check-in process wa slow. There were staff behind the counter next to the check-in one but they just stood there even seeing people lining up for check-in.
My last stay was March this year. The check-in process has greatly improved. There was 2 people ahead of me and only 2 ladies working behind the counter. Wonder why you do not put more people to help if there is a line, it was aound 12pm. Anyway, one of your staff was very helpful and led me to 6th floor to do the check-in. That was the service I would expect from such a famous brand name hotel. Nevertheless, at the check out on a Friday morning, again only 2 staff working behind the counter. Customers normally need to get the check-out done to either catch a plane or something. I think you may want to look into the service standard at the check-in check-out counter.
My most pleasant time would be having breakfast on the 6th floor. The ladies there provided great service, so a big thumb up for them.
23. April 2013