Rated 3,0 out of 5,0 by Adrian0512 need improvements on cutomer's preference management
it was not good experience at all. The environment (e.g. decoration, facilities...) was good, but for the persepective of service, IHG need improvements (especailly for Holiday brands). e.g. for severail times, I stayed at Holiday Hotel (Crowne Plaza, Holiday Inn..etc.), I repeated that I didn't accept side rooms (the rooms at the very edge of the floor.. or at the corner of the floor). However, it seems that these perference information has never be shared among the Holiday hotels. That's too bad. This time I stayed at U-Town, the same thing happened. I was too tired to complain with the hotel. it was disappointing.
12. Mai 2013
Rated 2,0 out of 5,0 by graceinhb staff needs a refresher course on customer service.
Being a Priority Club member I prefer to stay at IHG hotels when in China. I stayed here for 4 nights. The location is acceptable, taxis are a bit difficult to find, your best best is the subway which is within walking distance. The hotel is also attached U-town mall and surrounded by a number of restaurnts and bakeries which is a huge plus for me.
The hotel itself seemed fairly new, rooms were roomy and clean. Bathrooms were definitely big for China standards. Breakfast was nothing special, you have your usual western foods and a mix of Chinese staples. The gymnasium I would have to say is much nicer than most other CP's I've stayed at. Located on the 6th floor you get a view of the surrounding neighborhood, there was a 25 pool and a number of cardio, and weight machines, including a separete aerobics room.
The concierge definitely needs to work on thier customer service. He was unattentive and just rude. I wanted to find out what was the best way to go to the Summer Palace and he was doing something at his desk and did not acknowlege me at all. All he said was "just get a taxi". This is the first and last time I will stay at this hotel. This was definitely a dissapointing stay.
6. Mai 2013
Rated 4,0 out of 5,0 员工服务优秀，硬件维护待提高
6. Mai 2013
Rated 3,0 out of 5,0 by cryingbaby No Air conditioning in the room
I stayed at the hotel in April, there was no air conditioning in the room, even though hotel staff offered me a fan, it was still a really bad experience. Should have told me upon check-in. No free wifi in the room, difficult for business travelers. Good location.
3. Mai 2013
Rated 5,0 out of 5,0 by Shizq Excellent service!
Excellent service in front desk and concierge! I will take my family come back for sure.
26. April 2013
Rated 4,0 out of 5,0 金卡用户入住体验
22. April 2013
Rated 4,0 out of 5,0 by kevinic Centrally located, helpful staff, and reasonable rate.
This is the second time I stayed at this property, aside from having to pay the 80 RMB for internet usage, the location is prime, close to CBD, Sanlitun, and workers stadium.
Facilities are new and hotel staffs are very nice and helpful. They even gave me some drink vouchers without asking for them. Thumbs Up!!
7. April 2013
Rated 4,0 out of 5,0 by DavidMelbourne Left Dirty Bedsheets in my room - disgusting!
I am a Platinum member, and I have always stayed at Crowne Plaza U-Town when I visit Beijing. In the first 3 months of 2013, I have stayed 6 nights and another 3 nights for my colleague. So I consider myself a loyal customer of your group and your hotel.
Unfortunately, when I arrived at your hotel, I had a very upset stomach, which is very common for visitors to China from overseas. Unfortunately, I dirtied the bedsheets. The stain is totally organic, and could've been washed with bleach. When it happened in my own home, I was able to wash the sheet without any trouble.
However, instead of washing the bedsheet properly, they LEFT THE DIRTY BEDSHEET in my bedroom FOR THE ENTIRE DURATION OF MY STAY. THe bedsheet is dirty, and it was left in my room the whole time! That is absolutely disgusting. And to make things worse, when I check out, your hotel tried to charge me for it! I absolutely refused to pay as the stain is organic, and can easily be washed. The fact that your hotel cleaning staff left it in the room for 3 days could've made something washable into unwashable. Furthermore, your hotel should compensate me for staying with the dirty bedsheet for my entire stay!
Lastly, I was really upset that as a loyal Platinum member, you would not allow me access to the Club Lounge, nor access to the Breakfast area.
7. April 2013