Rated 1,0 out of 5,0 by TheSpecials Not sure how to explain my stay
1. arrived to hotel advised I was an upgraded member, the person didn't understand English and couldn't help me with the offer of an executive room that I was entitled to.
2. arrived on floor 2 of my room, the floor smelt of weed, and it seemed to be coming from many rooms. I then went into my room to see it was dirty the beds wasn't made nicely and just looked that I'd booked into a hostel. Tried to use phone to call reception not working had to use my own phone.
3. Telephoned reception acting manager appears on the floor with air freshener and apologised for smell, she only had one other room for us available and it was on the same floor. The difference in presentation of hte room was amazing it looked clean and fresh.
4. However, in the night the smell of drugs returned, the noise was unbearable with the party animals and the doors banging prevented us from having any sleep.
contacted reception the following day and was assusred managed would speak with me to change my room. That contact didn't happen.
What should have been a great holiday turned into a terrible weekend in Belfast where I was tired, uncomfortable and disappointed that each member of staff I spoke to couldn't speak English.
I am not sure if in future as an avid member of IHG group if I will stay in your hotel as first choice again
11. Mai 2013
Rated 5,0 out of 5,0 by JodieF great place to stay
We loved our stay at this motel. The staff were very friendly and were only too happy to answer questions. The breakfast had a wonderful variety to choose from to cover everyones tastes. The room was very clean and it was close to walk to the shops for food and the laundrette.
10. Mai 2013
Rated 5,0 out of 5,0 by Duffer23 Good hotel with secure free parking at a reasonable price
Used this hotel for an overnight stay. Have stayed here before and were very impressed on this occasion as the room had obviously been refurbished. The only downside was a very soft mattress which made getting to sleep quite difficult. However this aside we enjoyed our stay and breakfast was excellent the following morning. Free secure parking in a hotel which is reasonably convenient to the city centre is a big plus. Would definitely use this hotel again and recommend it to others.
1. Mai 2013
Rated 5,0 out of 5,0 by Lottie55 Warm welcome and helpful staff
My family and I arrived very early but the lovely receptionist found us somewhere to store our luggage so we could go out and enjoy the city until our room was ready. Our room was clean, warm and inviting and we were very comfortable. We were delighted with the standard of the breakfast which was varied and tasty. All the staff were very friendly and helpful and were most informative about the city as it was our first visit to Belfast. All in all we thoroughly enjoyed our stay and would recommend the hotel highly.
25. April 2013
Rated 1,0 out of 5,0 by hollie86 The worst hotel I've ever stayed in
My partner and I stayed one night at the hotel in April 2013. We were attending a wedding in Dundalk and had work in Belfast the following morning. As we live in Belfast we booked the hotel to minimise the amount of driving to be done and maximise the amount of sleep we were able to get.
We decided to book the hotel at short notice. The two key things we were looking for were hotels with standard double rooms left, and free car parking.
When we arrived at the hotel there were no car parking spaces available in the car park. We had to hover for 10 minutes or so until a member of staff was finishing their shift and leaving.
The check in process was fairly painless. However when we got to the room we discovered we'd been given a twin room...not what was booked. We phoned reception to see if we could be moved to a double room as booked and were told there were none and there was nothing could be done (no apology for the fact we weren't getting what we requested and paid for)
The room itself was worn and dirty. The toilet seat was hugely stained and the bathroom had loads of hair on the floor...clearly hygiene isn't a huge concern to the hotel. On top of this the bed linen on one of the beds was ripped and stained to such an extent that I spent the night lying on a towel I'd brought with me.
To add to the already poor surroundings the heat was unbearable and the room next door were having quite a party. We phoned reception again to ask that someone speak to the room next door to tell them to be quiet which they did, but unfortunately the noise didn't subside for long.
After a horrible night's sleep we went down to breakfast which was included in our rate to find a bread for toasting, uncooked croissants, overcooked bacon, sausages and scrambled eggs and cereals. Looking at the state and quality of the food I made a slice of toast. My partner braved a sausage, leaving it after one bite as he claimed it simply tasted of pepper.
From my point of view there was no enjoyable area where this stay was concerned. I certainly won't be returning and would discourage anyone else from booking.
10. April 2013
Rated 4,0 out of 5,0 by Mey18 Cracking Choice
Reception staff were lovely and nothing was too much trouble. Decent size room and very comfortable. Fab location and big bonus was secure car park. Vending machines in reception an free ice machine a bonus too. All in all would definitely recommend his hotel as we stayed with our 9yr old son, friendly staff and hotel was lovely and clean too.
9. April 2013
Rated 4,0 out of 5,0 by happylodger Lovely Staff and Quiet Rooms
Stayed here for 3 nights with our two children. Rooms were clean, comfortable and quiet. Staff were friendly. Location was good, about 5/10mins by car to city centre and a good range of restaurants nearby.
7. April 2013
Rated 5,0 out of 5,0 by Eibhlin Great service
We stayed for one night and found the Staff very helpfull, when I needed an iron and ironing board I got one straight away. The breakfast was fresh and hot which was great as we there in the middle of the snow blizzard............ I would recommend the location as it was very convienent.
28. März 2013