Rated 3,0 out of 5,0 by CarlaT Housekeeping makes a difference
The Benicia Holiday Inn Express is conveniently located, and the rooms are nicely appointed. My only complaint about it is that the Housekeeping staff needs a checklist to complete their jobs properly. I'm familiar with the "green" concept sweeping the hotel industry, and I have no objections to re-using towels and sheets, however it's important to set guest expectations by having a sign in the room to instruct the guest that the "green" concept is being implemented. I had no sign, and when the towels weren't replaced the first day, I made the assumption that if I wanted my towels replaced I should put them on the floor -- which I did the next day. Unfortunately Housekeeping didn't bother to clean my room at all the next day, so when I came home late that evening, I had to get fresh towels from the front desk --- which was the only time during my entire stay that I had a full complement of towels. On all other days I was always missing something -- washcloths, hand towels, a bath towel, always missing something. One day they said they'd bring back washcloths, but they never did. Even on days when the maids got the towels almost right they would forget to dump the trashcan. The job was just never done entirely properly.
I worked as a hotel maid one summer during my college years, and I can tell you from personal experience, that job is just not so difficult that it can't be done right at least one day out of 5, which was the length of my stay. Your housekeepers need a checklist, some supervision, and the understanding that their failure to complete a job properly reflects badly on both themselves and their employer.
18. April 2013
Rated 5,0 out of 5,0 by JDSoCal Nice Property
Very friendly and accommodating staff upon arrival. Room was large, clean and overall I was happy. Plenty of underground parking too. Decent location. Recommend for the area.
3. April 2013
Rated 5,0 out of 5,0 by VinoLover Love this place!
Holiday Inn Benicia is new, clean, and comfortable. The staff is kind and friendly...make you feel at home. The location is great...access to the freeway and about a mile from downtown Benicia where one may enjoy nice restaurants, good wine bars, and a lovely sunset by the bay.
1. April 2013
Rated 5,0 out of 5,0 by waxiejoe Beautiful!
I had reserved a King Executive and was upgraded to a suite due to my Platimun status. I believe this was probably THE nicest Holiday Inn room I have ever stayed in! Too bad it was only for one night!
14. März 2013
Rated 5,0 out of 5,0 by Travl3r91911 Outstanding Service
I stayed at the Benicia hotel while visiting my daughter and son. The young ladies at the desk were wonderful. The fresh baked cookies made me feel welcomed and at home. In the morning the lady working breakfast was very friendly and asked me about my visit. All in all it was a great stay and I will be back for another visit will soon.
12. März 2013
Rated 5,0 out of 5,0 by cwood Cwood
They are a wonderful hotel and it was very clean. The desk clerk girls went out of there way to make sure everything always perfect all the time. Five stars to such a great bunch of employees!!!!! WILL ALWAYS BE MY FIRST CHOICE WHEN I AM IN TOWN!!!!
3. März 2013
Rated 5,0 out of 5,0 by wavslide Nice Room, Good Staff, In a Great Little Town
Happy and comfortable stay! A short drive to downtown and many nice restaurants. You won't be disappointed.
20. Februar 2013
Rated 5,0 out of 5,0 by CABINHOUND2003 Great, Clean and very freindly staff. Room are great for the value
When you stay at a play that the staff make you feel good and the service is exceptional.... you must share the experience. Great job, keep up the good work.
20. Februar 2013