Rated 5,0 out of 5,0 by maddog18 A room with a view!
A wonderful experience waking up and opening the curtains to see Giraffe, Zebra, Ostrich etc roaming the paddock outside!
A lovely hotel, very nice relaxed atmosphere, stylishly fitted out with a safari theme.
The swimming pool is a welcome facility after a long day of fun in the park!
14. Mai 2013
Rated 5,0 out of 5,0 by ZoWayne Superb experience for a family
We had a fantastic time in this hotel. The Africa theme makes it good fun for children and the little bedroom with TV off the main bedroom was a great idea. The staff were all very helpful and the food was delicious although maybe a little pricy. breakfast was very busy, we got there early which was fine but by 8.45am it was pretty manic. The only real negative point was the room was very warm and it was only the first week in May so by the summer PHEW!
Overall - great stay!
13. Mai 2013
Rated 5,0 out of 5,0 by sweeneytodd Wonderful stay.
We had a wonderful stay for one night. Our room was very clean and our 6 year old daughter loved the den and having her own television. We stayed the side of the safari park, and it was lovely watching all the animals. Very good breakfast, fresh, and tasty with everything you could possibly want. Drinks were very pricey in the bar and served in dirty glasses, which is our only complaint. (I had a sore throat for ages afterwards).
We took advantage of the hotel pool and spa, which was great. Staff overall were courteous and helpful. Would stay here again.
10. Mai 2013
Rated 2,0 out of 5,0 by Bimlass Convenient, costly and noisy
Staff try hard but hotel is very noisy with slamming door throughout the night. Good food and service is excellent in the restaurant . Breakfast is a bit of a headache, need to get up early to avoid the rush and chef can't seem to fry a cooked egg. Very expensive for all round stay, have had much better service in other less expensive hotels from the same group.
9. Mai 2013
Rated 5,0 out of 5,0 by taffies fabulous decor and comfortable rooms
lovely hotel decor in keeping with the theme of the park. To be able to sit at room window with a view over the safari park was a wonderful experience. Restaurant lovely, food amazing and good value. Would definitely recommend you anyone staying in the area and not only after aday at the theme park. Good base for users of Heathrow airport. Will defintely visit again.
6. Mai 2013
Rated 3,0 out of 5,0 by ddnich Great hotel, poor communication
I really liked the hotel - it is obviously perfectly located for a 2 day visit to Chessington, the decor is great, the staff very friendly and eager to help.... however, I feel we missed out on lots of the things that make it a special family experience. We checked in at around 5.15pm after an afternoon at the theme park, by which time the only available time slots in the restaurant were straight away or at 9pm (too late for our children). We had to take the earlier slot so missed out on the animal encounters and the kids' cinema showing; we didn't know about these in advance or would have planned our visit better and checked in earlier. We did not get chance to use the swimming pool either - you cannot use it the next day once you have checked out of your room, unlike at holiday parks etc.
We didn't have a very good nights sleep - partly due to noise (the hotel is as noisy as you would expect a hotel next to a theme park, filled with excited kids, to be!) but also discovered the next morning that one of the children's beds had a broken slat underneath it and the mattress dipped down and was very uncomfortable - the broken part had been removed so it was obviously a known-about fault.
My main gripe however is that I filled all this in on the feedback form, handed it in at reception on check out and have heard nothing since, apart from the generic email inviting me to write a review. So, in summary: 'disappointing despite lots of positives'.
29. April 2013
Rated 5,0 out of 5,0 by BG70 On Safari in Chessington!
We recently had an overnight stay and were thrilled to find our 3rd floor bedroom gave us a view overlooking animals such as zebra, hippo and giraffee. It was like being on safari to us (not that we have ever been) and later when we had an excellent evening meal in the restaurant we were able to have a table by the window looking out at the same view as from our bedroom window. We also managed to get a window table the next morning for breakfast and it was great to see the zebra rolling in a dust patch and 2 ostrich chasing each other (different to watching our pigeons on the bird feeder at home!). Later we were able to see the animals a bit closer as we enjoyed the facilities in Chessington Zoo. We also enjoyed the African theme decor and furnishings in the hotel which added to the atmosphere. We hope to come again bringing the family.
29. April 2013
Rated 5,0 out of 5,0 by GIPJ Easter Break
An Easter break with my wife and daughter which was nice and special from start to finish.
From the check in, when we were upgraded, through to checkout we were looked after by the staff. I'm sure that the staff are aware of how they can effect a customers stay and without naming names they were excellent.
I did mark the food down ever so slightly due to the lack a continental type breakfast. My wife prefers cold meats and cheese etc.
Through no fault of the hotels there were a number of noisy guests. I don't blame the children though.
This is the 4th time we've stayed at the hotel and it won't be the last as we might come back for May Bank Holiday.
28. April 2013