Rated 4.6 out of 5 by 692
Rated 5.0 out of 5.0 by VMx4 Great Location, Yummy Food, Fun Pool for Kids, Close Uber to Boardwalk
The front desk staff was not friendly when we checked in. They weren't rude, but didn't seem like they cared that we were on vacation; just like they were trying to get through the shift at their job. We loved the location! Staff at the restaurant was GREAT!!! We were leaving our room at 10am to go to the beach the first day just as housekeeping was arriving. When we returned at 4:30pm the room had not been cleaned. We thought it was so odd. At 5pm there was a knock at the door, it was housekeeping. The kids were down for a nap, so we did not get housekeeping services. It was disappointing (and inefficient) that the staff was still cleaning rooms at 5pm. BTW, curtain hung over the AC unit and it did not cool the room properly (we sat the ice bucket on AC unit to push the curtain back to remedy this issue). Also, the main hallway on the first floor that you have to walk by to get to the lobby, restaurant, and pool/beach area had numerous laundry bins stored there. It was unsightly and it should be noted that there should be a better place to store these to give more of the "you're on vacation" illusion to guests. Other than these few issues, we had a great time, room was a good size, food was great in the restaurant (we had breakfast twice and dinner once), and a good value with great location.
July 19, 2016
Rated 2.0 out of 5.0 by T.Pow. Poorly managed property
Our family has chosen Holiday Inn almost exclusively for the past 10 years of leisure travel - this was by far the most disappointing experience we've ever had.
We arrived for check in at 4:30 PM and was told that our room was not ready and we were being moved to a comparable room on a lower level. There was no apology, no estimated time for a wait for the room we booked, no "thank you" for our business, and no recognition for our membership status. We were treated more like a nuisance more than a valued customer.
Our room was not comparable - we were downgraded. We paid months in advance for an oceanfront view, but we received a partial view. We were too close to the protruding end of the building for a full view of the ocean.
The housekeeping was inconsistent. The first few days we were pleasantly surprised. We came back from the beach to a clean and fully stocked room before noon. On the 4th day the room had not been serviced by 1 PM, so we stepped out for shopping and lunch. We arrived back to the room at 4:30 and the room still had not been touched. When Housekeeping arrived at 4:45 I asked for fresh towels in lieu of cleaning. The lady told me she couldn't do that, I would have to contact the front desk.
Our restaurant experiences were pretty good. The menu options were different than other HI resorts, the food quality was on point, and most of the wait staff went above and beyond to ensure that we had a pleasant experience.
Here's my breakdown of the good and bad...
The in-room AC worked REALLY well!
There was good water pressure
The kitchenette was fully stocked.
The elevators are fast.
The onsite restaurant is a perk
Lackadaisical attitude from the staff
All Oceanfront rooms do not come with the same view
Pool is overcrowded. We only used it once and I counted over 40 people IN the pool at that time.
Parking is limited. I do not recommend full size trucks or SUVs. We watched a SUV back into the building because they couldn't get out.
I will not stay at this location again. Our one night stay at the Daytona Beach Shores HI Express was leaps and bounds better than our stay at this "resort".
July 15, 2016
Rated 4.0 out of 5.0 by ESPN WideWorldSportsBound Daytona Beach stay
Average, enjoyed our stay. ...........................................................................................................................................................................................................
July 11, 2016