Rated 4.2 out of 5 by 96
Rated 3.0 out of 5.0 by Tony1368 The staff was accomodating
Average property, needs improvement in cleanliness and interior basic upkeep. Staff was friendly and attentive to the problems we had.
September 2, 2015
Rated 4.0 out of 5.0 by Jezzabell Served it's purpose
The stay at the hotel was sufficient for the need. Only problem was regulating the temperature of the suite. Too cold in living area, and too warm in bedroom area.
Otherwise, good stay
August 24, 2015
Rated 3.0 out of 5.0 by fairlady Do your research
This is an excellent location, with a staff that is seriously concerned with helping the guests. I have stayed in many Candlewood properties and that is why I selected this option during my stay in Syracuse. The free laundry is a big plus for guests. The suite itself comes adequately furnished to cook and entertain if you have to. They also offer an outside gas grill and gazebo which is nice. Now the bad news, my room smelled like pet urine, they did offer to steam clean the carpets when I told them, but that was an inconvenience for me so I just burned scented candles. I would think that any room should have carpets cleaned right after a pet owner vacates. It was a disgusting smell. The coffee maker had mold or something in the water well , but the front desk did give me another one. The bathroom needed serious updating, the sink had been caulked so many times it was slanted and I could not get anything to stay on the sink. There are no vanities, so be prepared to use the kitchen counter for your cosmetics. Towels, bed linens, and pillows were better than expected. The entire property looks tired and I was dis-appointed in the overall cleanliness of the grounds.
August 24, 2015