Rated 4.2 out of 5 by 237
Rated 4.0 out of 5.0 by nyc1977 Stay before cruise
After picking up my luggage, I called the hotel for the shuttle. They told me the meeting place and upon getting there, the shuttle showed up immediately. I know it was a coincidence, but it was the shortest I have ever waited for a hotel shuttle. No early check-in, left our luggage in their locked room and went across the street for lunch. There was no tracking of any kind for the luggage we left. If people were dishonest, they could easily pretend to have left our luggage and walk away with them.
We got a queen bed room instead of the two double bed room we booked. When the nice front desk female employee noticed this mistake, she called the room and offered to change. When I went down to front desk to request a change, the male employee said there is no room to change. I think he just didn't want to bother and said that to get rid of me.
May 24, 2016
Rated 5.0 out of 5.0 by bobs11 Staff Members
The manager, Juan, was very helpful in taking the initiative to get our room available to us when we got there at noon. While he was doing this Ale at the front desk was very helpful setting up our transportation to our cruise the next day, along with an excellent restaurant recommendation for our dinner that night.
The different front desk person on Sat. am, was also very personable during our check out.
May 16, 2016
Rated 5.0 out of 5.0 by JJAADD Great value and well worth it!
It was a last minute change of plans and we needed a hotel asap! CW Suites was inexpensive and very accommodating since we arrived at 1130PM. Will definitely stay here again!
May 9, 2016