Rated 4,0 out of 5,0 by AndyT44 staff excellence
From reception to breakfast, service with a smile and efficiency were the order of the day
20. Mai 2013
Rated 4,0 out of 5,0 by Bugg Wonderful staff
The staff at this hotel are its greatest asset. I stay here frequently and find problems of different sorts during most stays. However the staff always respond with alacrity to resolve the problems.
20. Mai 2013
Rated 5,0 out of 5,0 by assessor Excellent service
Young lady on reception made you feel really welcome .personally .obtained soft pillow. This is the best Holiday Inn I have stayedin.
17. Mai 2013
Rated 4,0 out of 5,0 by Riki93 Wheelchair customer
Despite having booked a disabled room and clearly having a wheelchair guest ,we were sent initially to a room where the wheelchair could not even get through the bathroom door! On returning to reception we were told there were no available disabled rooms, however within a few minutes one was found and the staff could not have been more helpful throughout the rest of our stay. Breakfast and Dinner were very good and staff helpful. Great location for Wisley Gardens and a trip round Guildford Cathedral.
9. Mai 2013
Rated 3,0 out of 5,0 by RW78 Lovely Duty Manager however terrible meal
My daughter and I stayed overnight during April in a twin room. The room was lovely, beds comfortable and the bathroom was more than adequate however slightly dated. We stayed on a Dinner, bed and breakfast rate. The meal was one of the worst I have eaten. My steak was chewy and the deserts were really poor. The service in the restaurant was very slow and we waited around 45 minutes between each course. The duty manager came into the restaurant and she cleared our plates away and reminded staff we were waiting. The staff were very nice, just really slow. The duty manager was excellent and really pleasant, had it not been for her I think I would have complained. Breakfast was nice however no-one offered us tea or coffee and by the time we could get a member of staffs attention we had finished our breakfast. We took our tea back to our room to drink when getting ready.
8. Mai 2013
Rated 5,0 out of 5,0
by Blackrat999 Top marks all round
I can't fault the staff at Holiday Inn Guildford. I stayed on and off for a couple of months and the staff were always brilliant, and happy to help and look after you. Chloe's hot chocolates were brill and Jen's were great too !!
3. Mai 2013
Rated 2,0 out of 5,0 Not really impressed
We were upgraded to an exec room due to problems from a previous stay. For that we had a minibar (unused), 1 dressing gown and 1 pair of slippers. And a bit of a hike from reception! Would definately not pay extra for any of this!
Also, this hotel has a lower and an upper floor-plenty of stairs but NO lifts, so be aware if you have heavy luggage.
Manager stood and watched a fight between friends in the bar rather than stopping it. Therefore we were subjected to appalling language and some rather aggressive behaviour, literally right in front of us. It was quite alarming and distressing.
BAR AND FOOD costs are ridiculous, even compared with other similar hotels-£9 for a glass of wine!!!!?? Certain this was a 100% mark up on the BOTTLE!! Food, although very expensive, was not the gourmet style it tries to portray, quite average in fact. Had to remind staff to bring the side accompaniments. And I believe that food is prepared by bar staff as kitchen closes midway throughout the evening.
WIFI costs are extortionate. In this day and age, think this is certainly over the top.
In this climate, I think companies should be paying more attention to these kind of details rather than relying on brand reputation. People WILL vote with their feet!
29. April 2013
Rated 4,0 out of 5,0 by helen125 good weekend
we arrived and were delt with promptly although we did not hear all the receptionist said and were told wrong breakfast time for weekend , The room was usual hi standard but with sofabed as booked slightly larger. Pool was lovely but side was very slippery on friday not on saturday. Breakfast on saturday was good and staff were good on sunday it was and had been busier the staff were not so good poor at clearing dirty crooks and resetting tables. Car parking for disabled was not used by only disabled which should be checked on but overall a good weekend break
26. April 2013