Rated 4.6 out of 5 by 159
Rated 3.0 out of 5.0 Rude staff
Room was okay, although the king size bed was way too close to the wall, you could hardly get in or out of bed. There was no bedside dresser on that side of the bed, due to lack of room. The desk clerk at check in was rude and condescending.
May 20, 2015
Rated 5.0 out of 5.0 by MJ513 Awesome experience
From beginning to end - this stay was fabulous. The bed was great - slept the whole night. The work station was perfect for having to get work done. Outlets were placed in all the right spots. Front desk staff was exceptional for check in and check out!!!
May 18, 2015
Rated 5.0 out of 5.0 by Baracuda Great hotel in Upstate NY
Clean, Comfortable, near restaurants and a great staff
May 12, 2015
Rated 5.0 out of 5.0 by Chief601 Great Hotel
Staff very friendly and courteous, hotel and rooms spacious and clean comfortable. First time staying at a Candlewood Suites, if they are all like this I will look for them first wherever I travel.
May 6, 2015
Rated 5.0 out of 5.0 by Long islander forever Great experience
This was one of the nicest hotels I have ever stayed in. From a comfortable bed to great bathroom. Having the kitchen was great kept everything cold refreshed ice packs. The front desk people were all great and very helpful. When I checked In had gotten a note from the hotel manager welcoming me. That was such a nice touch. Whenever I come this way I will be staying here again.
April 29, 2015
Rated 5.0 out of 5.0 by Frankie De Fantastic Candlewood Experience
I had to get a hotel in Elmira, NY as my daughter's college softball team was playing up there. Other parents told me they were checking in to the Candlewood Suites Horseheads-Elmira so I contacted them and I booked it.
After watching two long games while in Utica, NY, and eating a quick dinner, I checked in to the Candlewood and was greeted by a friendly desk clerk who joked with me and handed me a really cool welcome bag. I went up to my room and was pleasantly surprised by how nice and big it was.
When I opened up the welcome bag I saw a nice bottle of water, two candy bars and a bag of healthy snacks. I also saw an envelope that contained a personal letter from the hotel's manager welcoming me. I was very touched by that personal letter and I have to admit it made me realize that I was in the right hotel.
The experience I had at Candlewood was superior to other hotel stays. The employees who I encountered were friendly, the grounds were clean, the parking was great and the hotel itself was clean and welcoming. Great experience
April 28, 2015
Rated 5.0 out of 5.0 by darnovi pleasantly surprised!!!
I never do reviews but I was so impressed with our stay that I felt compelled...this was our first experience with Candlewood and I loved it. My husband was there for business and myself just to relax. I loved the cabinet cupboard so I didn't have to go get fast food and could eat healthier just by going downstairs...the coffee was always fresh too. The staff Is what put it over the top. They were so friendly and very helpful. Brandy was at the front desk quite a bit during our stay and she was wonderful! Everyone had a smile and seemed to really care about the customers. The rooms were very clean too. I plan to seek out other Candlewoods now because of this one experience! I hope they live up to the Elmira location.
April 28, 2015