Rated 4,0 out of 5,0 by Bybes IC Visit
Location was great, staff very courteous and the value was excellent. Definitely will be back.
11. Mai 2013
Rated 4,0 out of 5,0 by Roomissue Needs Improvement
Where do I begin....The staff was very pleasant. That's the positive.
I was asked if the second floor was OK because there is no elevator - No? Well, sorry, that's the only room we have. Then why ask?
The TV was plugged into a dead wall outlet and took a while for me to figure out.
The "air conditioning" on the highest level was minimal, at best. and therefore it was VERY stuffy in the room.
There was a large yellowjacket bee in the bathroom.
The closest drink vending machine would not take my money. After searching the hotel, I finally found a machine that took my perfectly good dollar bills.
Etc., etc. This hotel needs to be overhauled!!!
10. Mai 2013
Rated 1,0 out of 5,0 by Debtkts Dirty room
I have been staying at this property for the last 5 years while my daughter has been a student at Ithaca college. When we first stayed there the hotel was in desperate need of a renovation. Thankfully that renovation happened and we were happy to stay there. Well not anymore. In the room we were in, the window sills were filthy, the shower curtain was stained, the ledge in the bathroom was dirty, the toilet paper holder was rusted. The entire room was just dirty and dusty. I was actually afraid to put my head on the pillow and pull the covers over me.
I understand how busy your hotel is with it being in the middle of 2 colleges. But you must take better care of your rooms and maintain them better especially at the prices you are charging now. As a rewards member I was HIGHLY disappointed and may think twice before returning to your property!
3. Mai 2013
Rated 3,0 out of 5,0 by Umstbkdng Needs to be updated
We had a particularly difficult check in experience. The good news was that we were given an upgrade, the bad news is that whoever processed it ignored the fact that I had reserved a room with 2 beds. Next, we were given room 110. Unless you are a smoker, NEVER accept room 110...WOW. Eventually, we were sent to a room that was fine. It was not exactly spacious, but seemed clean.
Particularly given the price being charged, this hotel is due for a renovation.
If returning to Ithaca, I will look for another alternative.
30. April 2013
Rated 3,0 out of 5,0 by RGCruzen6 Parking is an issue
The hotel was ok, for the money we expected a bit more for the dollar. Room staff was very nice. The issue we had was the parking. They had events going on during the day so there was no parking, and to park in the parking lot across the road is $7.00 a day. They do not refund this, when asked they agreed they have something like 180 rooms, but only enough parking spots for 118. Unfortunately when they have events everyone for the event parks in the lots, which leaves no room for the guests. The room was ok, could have used to move things when they clean.
24. April 2013
Rated 5,0 out of 5,0 by vaneszak Clean, Comfortable & Convenient
We stayed overnight when visiting Ithaca College. It was convenient to the college and the breakfast was delicious. Ithaca Commons was a bit scruffy and we got a pizza from a restaurant that the front desk person recommended.....it was awful, but it wasn't the H I employee's fault. We had breakfast at the hotel and my daughter said to me that we should have had dinner here the night before. The only other change would be to offer a less expensive room with maybe one bed. We just needed a place to stay overnight. We only used one queen bed.
22. April 2013
Rated 3,0 out of 5,0 by MattM Some employees great, others not so helpful
Hotel seemed understaffed. Many requests were made for early check in and staff was less than accomodating. I understand not having rooms available prematurely, but to make no attempt to accomodate for luggage storage or anything is poor customer service. Our party had at least 8 rooms booked for the weekend of 4/6 and 4/7. Again, certain staff members were hospitable, like Daniel at the front desk - he was polite and accomodating. Other staff members need some work.
We have many reasons to return to Ithaca in the future, and the location of the hotel is great for us. Unfortunately, I do not think we will be staying at this property again.
12. April 2013
Rated 4,0 out of 5,0 by JoK01 Good and Bad Staff
Nice, new clean hotel. We just drove in from a visit to NYC and walked in looking for a room on a Thursday night (Priority Club Member). Receptionist at check in was very accommodating, friendly and cordial, she put us in a room on the 12th floor (upgrade with 2 queen beds) also offered us complimentary mini wine/free drink at bar and chocolates. However..I have stayed in a lot of properties around the world and I can say that I have never been awakened by Housekeeping with fist banging on the door at 8:15 am, that is why I can only give the Staff and Service an Average score.
10. April 2013