Rated 3,0 out of 5,0 by travelblitz7 Could be so much better
This hotel has a great natural setting and InterContinental has built an impressive entrance and entertainment area. Unfortunately, this WOW-experience is only skin deep and as a guest of the hotel much is lacking. We requested a transfer from airport to hotel and were quoted RMB900. No details could be provided about an alternative, of which there are several and significantly cheaper. We ate at the hotel each night because there is little outside-hotel options, and found the restaurant service patchy, the food average and in the main dining restaurant we needed to wear our winter jackets while eating because nothing could be done to increase the warmth inside the restaurant. The pool/spa area is only open from 6pm until 1am which meant the day we decided not to visit the Scenic Area, we had nothing to do other than read our books in our room, as the lobby is cold and not well designed for comfort. Would we stay again - no, and if this hotel is representative of the InterContinental brand in China, it's unlikely we'd choose this brand again.
11. April 2013
Rated 4,0 out of 5,0 by John8888 Everything is good except Location & Member Benefit
Overall, the hotel is fantastic in hardware and services. Room is good and big, bed is comfortable. Check-in speed is quick. All the hotel staff are passionate.
The location of hotel is 20km far away from ticket office of Jiu Zhai Gou, about 30 mins by car.
The reception is not actively provide membership benefit, only if I asked.
18. Januar 2013
Rated 5,0 out of 5,0 童话之旅
14. Januar 2013
Rated 4,0 out of 5,0 by Daniel27 Good choice in Jiu Zhai Gou
Would be my No.1 choice when travelling to Jiu Zhai Gou during the non-peak season. Facility is ok but option of food is limited. Room is up to the standard and staff are mostly helpful. The transportation to Jiu Zhai Gou site during peak season might be a problem.
11. Januar 2013
Rated 5,0 out of 5,0 by bmwlovers excellent experience
excellent service,view from the hotel......totally different feeling from other inter hotels
11. Januar 2013
Rated 4,0 out of 5,0 by DianaH Dirty bathroom and scale
I couldn't help to notice the scale in both our rooms was full of heavy dust and hair, it was so dirty that I couldn't believe it from a 5 star hotel. Not only the scale, but also the carpet in front of the fire place was full of grass and mud. Under the bed there were used lotions, empty drink bottles, slipper, and other trash from previous customers.
The facility was all right, but the public area was too cold. The service was good, and if compare with the whole JiuZhai area the staff was excellent. We were pretty surprised about the cleaness in the room, it's probably the worst experience we ever had.
The bed was too hard for a western hotel brand, it would be much nicer if they're softer. Our friends and us couldn't sleep well at all on such a hard bed.
Another thing is no free warm water swimming pool. How could a 5 star operate without that? We were shocked to learn the water was freezing, and the warm spa costs money (we were now allowed to visit the spa before deciding to pay - and the spa front desk people had an attitude about it). This part was a big disappointment (especially) as well.
10. Januar 2013
Rated 3,0 out of 5,0 environment is good, close to JiuZhaiGou
room is good
internet service is poor as i was using ipad via a rounter
service of the lady at the check-in counter is poor, can't recognize the Priority Club Members
2. Januar 2013
Rated 5,0 out of 5,0 by edge111 非常好的一次入住和旅程
25. Dezember 2012