Rated 2,0 out of 5,0 by Pierrot37 Not happy
Since I got home I discovered the hotel had charged the Dinner I paid cash for to my card.
Since I cant find the receipt I am unable to dispute the payment.
Even more annoying is that when I checked out no mention was made of this. I only discovered it when I got my statement.
16. Mai 2013
Rated 2,0 out of 5,0 by JMH1958 Staff welcoming, bathroom very poor, dinner menu limited
I stay in IHG hotels 50+ times per year and have to say this was my one and only disappointing experience. The bathroom was grubby with mould in the grouting and around the bath. The ceiling was discoloured and the toilet flush barely operable. The last thing you would want to do is linger and relax with a hot soak at the end of the day.
One of the chain that is in much need of a refurbishment...at least my room.
As a Platinum member I have come to expect more and quite frankly felt let down and my loyalty not acknowledged.
Would not stay again or recommend...first time I have felt this way
11. Mai 2013
Rated 4,0 out of 5,0 by Evco Room needs refreshing service very good
Only stayed one night room needs a better clean but not bad food was good service very good shower good plenty of power and hot water would stay there again without hesitation
10. Mai 2013
Rated 2,0 out of 5,0 by Anne1958 DIFFICULT ACCESS FOR THE DISABLED
my mother is 91 and walks with a walking frame, very slowly, but I was able to drop her at the front door, where I had to leave the car, whilst we booked in and unloaded. I too am disabled, but can walk, with a walking stick. there was no one to help us with our bags, so I had to struggle. They told us at the desk where out rooms were, but even though classed on the ground floor, there were three sets of steps that my mother could not cope with but there was a platform that she could push her wheels onto, and would take her down the steps, like a lift. it was a long and arduous process, and we were told someone would be available to help mum every time she wanted to use them, BUT, there was NO one there, when it was time for the evening meal, so as it was too much for mum to cope with, she could not go to the restaurant for her meal. by the time I got the the restaurant there were NO tables!!!!!!!! i was told I had to wait 1.5 hours. Was this due to NOt having on a posh dress????????? i was told to go to the bar! i was able to order from there, and ordered my mothers meal, but I had to carry it to room 16, as she could not get to the bar. That evening I found that I was able to park my car at the side, which made it easier in the morning, for mum as much closer, but she was still NOT able to go for breakfast so I had to cope with the steps, and take her breakfast to the room. Food was good, and the young man in the bar was very pleasant, but the staff at reception on arrival could of been more informative, and just left us to cope on our own. Would I stay again, probably not. The bathroom was ideal for a disabled person. but life is very lonely when trapped in the room, due to different levels to cope with and no help. We wont be coming back. I dont think this should have a 4 star rating either, it should just scrape in on a 3 star. the room needed a good clean, dust dirt and grime in all the corners.
10. Mai 2013
Rated 4,0 out of 5,0 by Thenselva Comfortable bed, Excellent breakfast, Need to maintain the toilet
We stayed for three nights. The location was good.The beds were comfortable. Breakfast was excellent with lots of items. Wi Fi service was good.
The toilets were not well maintained. We had problems with toilet flush. It was not working properly. I was surprised to see a old style TV in the room. There were very few channels available. Coffee mugs were not cleaned properly.
Except for these problems, we did have a pleasant stay.
30. April 2013
Rated 1,0 out of 5,0 by me100 worst hotel I have stayed in your chain
I would not stay at this hotel ever again. Was made to feel very unwelcome and just because I did not have a suit on. Was left waiting to get check in and also in the restaurant was the same. On checking out I was not give show my bill and asked to pay with out seeing my bill. I would not pay till I had seen the bill. There was no one on reception as well and one of the cleaning staff that was going past the reception had to find the receptionist.
As I have stated would never stay at this hotel again very bad.
17. April 2013
Rated 4,0 out of 5,0 by Shavydan0301 Better than expected
Spent a weekend in 2 'Executive' rooms with my family and was impressed by the hotel as a whole i.e pool, breakfast, staff etc , but was disappointed by the level of the executive rooms, paid extra for not sure what!! Appeared to be the same as the double.
Breakfast was confusing as got a voucher at reception but then had to 'pay' at the restaurant #poor communication and saw several people with the same issue other hotels take the payment at reception!!#
Sat night noisy because of some idiots at a wedding but manager gave us a discount so helped somewhat.
Very impressed when an item we had left at the pool was sent out to us free of charge, so as stated on the whole a good experience but in need of some improvements.
15. April 2013
Rated 4,0 out of 5,0 by Brendajohncharlie2 Comfortable hotel and good value for money
This hotel is very comfortable and the staff welcoming and friendly. Prices at the bar are a little expensive. Breakfasts are fresh and lots of choice for everyone. Only thing that lets the hotel down is that the dinner menu is not good value for money. A limited al a carte menu needs to be reintroduced to give guests better selection of food. There is not a good choice for vegetarians or fish eaters. However overall the hotel is good value.
12. April 2013