Rated 4,0 out of 5,0 by cliveas Bloomsbury
The staff were welcoming and efficient. The room and bathroom were clean but a bit smaller than I was used to from stays at other Holiday Inns, but completely functional. I did miss the usually large bath tub, not that there was anything wrong with this one, it was just more average in size.
The buffet breakfast was excellent and free internet access available.
18. Mai 2013
Rated 4,0 out of 5,0 by Claude1 Heart of Bloomsbury
Stayed here many times as it is an excellent location and brilliant for getting to many London locations and events. Consistently high standards both in room and with room service and excellent breakfasts. Only thing this time is that my Sunday paper was not provided. A tiny problem but important to a guest's habits but no explanation given. Staff were generally pleasant and helpful but unable to explain. Explanations should ALWAYS be given or at least sought for or promised.
Disappointed also that I could not get BBC 4 on the TV. Anyone know why this is?
18. Mai 2013
Rated 4,0 out of 5,0 by Claret An enjoyable stay
Comfortable and clean room and great staff. Reception and bar staff continuously helpful. Super breakfast... potato roti and pancakes are a definite plus (still hoping Haggis will be added to the breakfast menu!). Always stay at this hotel when in London.
17. Mai 2013
Rated 5,0 out of 5,0 by Woodvill Bloomsbury
This is the fourth year running we have styled in this hotel and each year the staff have been very helpful.
17. Mai 2013
Rated 3,0 out of 5,0 by TrevH Disappointing start, reasonable finish!
The hotel is well located for the West End and very close to Russell Square tube station.
Upon arrival the lobby was quiet with only a single receptionist on duty. He was on the telephone and we had to wait for 5 minutes for him to finish, at no time was our presence acknowledged. Not a good first impression. Although we are Platinum members we were not upgraded as thehotel was full which was fair enough. We were offered an "executive pack" by way of compensation which we accepted but it was never delivered to our room.
Those are the negatives. The positives are the excellent breakfast and the location.
Shame about the first impression
17. Mai 2013
Rated 5,0 out of 5,0 by Bluwes Cup Final Stay
Have stayed here before both on business and for a theatre break weekend.
Arrived around 11.00 am and had a smooth check in through the Premier Rewards desk, must have been one of the perks as the room was ready. dumped our stuff and spent a couple of hours down in Covent Garden. Came back , got changed and went to the game. Didnt get the result I wanted but hey, you cant have everything.
A comfortable nights sleep and an early start to do the tourist bits. Again a Premier Rewards perk gave us a late check out allowing us to do some more touristy bits.
Great hotel, excellent location and really helpful staff
17. Mai 2013
Rated 3,0 out of 5,0 by Mnaz99 Business meeting
Whenever I have meeting in London, I prefer to stay in this hotel. I stayed 3 nights in February, 1 night on 10th May and have booked for 17th May and looking for booking again on 12th June.
Last week on 10th May I was not propery welcome by the staff and even though I made a request to provide me a Calm floor so that I may rest properly for my next day meeting but I was not provided and the room 420 I was in was not a good room. There was a lot of disturbance all night outside the room. Next day I made complaint on reception and the lady promised to provide me a good room on a calm floor on 17th May. Will see if not happy this time, next time I will not stay in this place.
16. Mai 2013
Rated 3,0 out of 5,0 by Jimb0151 given free upgrade
there's no denying the staff here are very friendly. As Gold elite member, the only noticeable benefit is a free 20p newspaper delivered to your room. This didn't happen during my four night stay, although as compensation, I wasn't charged for my two room service breakfasts on checkout. A new in-room breakfast menu which was very enjoyable and great value, delivered on time and piping hot. Was upgraded to an executive room which i far larger than standard with some extra benefits such as water, robe, slippers and chocolate bar. No wifi included in room price tho I had it included last week through the same booking - logic? Afre an bit of an arguement I was given 25hours free lobby wifi access. Still unacceptable for business travellers, although I accept this policy will change in the summer. Not fault of the staff just the company policy. The same 20p newspaper is available for free on the foyer. I asked my company to move me to another hotel next week, which they did so.
15. Mai 2013