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Rated 3,8 out of 5 by 240 reviewers.
Rated 5,0 out of 5,0 by My second Home As A business traveler as well as when on Holiday in London, I have made the Holiday Inn Kensington my second home over the past few years. On all aspects this is defiantly the best of all worlds you can have, Staring with perfect location few feet from Tube station with access to just about anywhere, Hotel accommodation that are most satisfactory with Fitness center, Tavern for great football matches, dining and wining and much more, But above all , for me the great value is the Staff and attention they award every guest and try to accommodate and solve every problem. This is without doubt my best Hotel I have stayed in overt the many years and trips I have made. 16. Mai 2013
Rated 2,0 out of 5,0 by No King Bed, No Shower Pressure We booked a room described as having a King-size bed, but our room clearly had queen. When I asked the front desk if I had been given the wrong room they explained that no room in the hotel has a king size bed. The website is inaccurate. The queen bed we were given was uncomfortably hard, even for my wife who likes hard beds. Furthermore there was absolutely no water pressure -- it was akin to a weak faucet. We called maintenance to look into it, and either nothing was done or nothing could be done. The room was very clean, though, and the furnishings nice. The room was small, but we expected that. We paid extra for the business lounge and it was a nice ammenity. The price was still good for the area, but in retrospect, I probably would've tried to stay in a different hotel. 15. Mai 2013
Rated 1,0 out of 5,0 by I was not asked I was disappointed. Your staff didn't ask me which currency I prefered GBP or JPY. As a result, your staff disignated JPY without my confirmation, and I lost my money, because my credit card has a special offered exchange rate. This is your fault. You must refund the difference. 15. Mai 2013
Rated 4,0 out of 5,0 by been many times good position quite efficient a few regular hickups this time sincei had a booking for 3 nights paying and 4 nights on priority points (i ma Platinum) 1) the person who did the check-in, in spite of saying she would like the 2 did not, hence on the 4th day arriving at the room we met 2 people who had been givencards to our room, since he had checked us out without us being warend or checking the bill . I then realized 4 days later thatthe bill had been automatically charged to the credit card . thanks God nothing was missing in the room . every time i go ot the hotel the sink is regularly jammed and often one of the bathroom lights does not work . but the rate is good, position excellent , internet now works fine and good tv selection. i find the internet charge ridiculous 12. Mai 2013
Rated 5,0 out of 5,0 by Definately recommend Room was very small, but very clean, quiet and comfortable. The front desk person was warm and welcoming. The concierge was GREAT! Hotel is located very close to buses and underground, which made it perfect to get around. It was within walking distance to Kensington Park and Palace, as well as many museums. The Forum, just around the corner had wonderful (and cheap) pizza. Only complaint was that the pub closed for serving food at 11 and room service only offers cold food at that time. We returned from the theater after 11 and wanted a hot dinner. Had to go out for that. We had a great time and really did enjoy this hotel. 12. Mai 2013
Rated 1,0 out of 5,0 by Bad services. I was quite surprise that your hotel does not have wifi in common area. I do not have a uk phone number. I thought my guest could use the phone at your lobby to contact me. My guest told me that she called to my room many times by using the house phone at your lobby. She called many times and no one answer, however, I was in the room at that time and my phone didn't have any respond. She spoke to your customer service and your colleagues answer was very disappointing. Your colleague didn't take any effort to help my guest. She waited at the lobby for quite a while because she couldn't do anything and no one help her. Luckily I went down to the lobby to look for my guest, otherwise I couldn't imagine what would happen as we had an important event to attend at that time. 12. Mai 2013
Rated 5,0 out of 5,0 by Handy for tube and buses We were very pleased with service on front desk and concierge who looked after our luggage before check in and after check out. Breakfast was busy but well organised so we had only a short wait for a table. There are many hotels that could learn a lot from this one. 12. Mai 2013
Rated 3,0 out of 5,0 by Extremely hot and uncomfortable room Were put in the east facing wing, and with sun, it was extremely hot and uncomfortable. Must have been a two pipe system, with A/C not on yet. Requested another room. Even as Proirity Club Member, we were not moved, just given a table fan, which was not adequate to cool room..Know London is not overly hot, but the whole east wing had sunshine that week, so great for visit, but not for sleeping..... 10. Mai 2013
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