Rated 4.4 out of 5 by 731
Rated 3.0 out of 5.0 by Pops36AL Early charge non refundable resrvation?
Nice rooms, great social hour. Check out issues lack of communication from staff once a problem occurred.
June 13, 2016
Rated 3.0 out of 5.0 by Georgetown7 Average Staybridge Suites
This is a "well used" Staybridge Suites. As an Ambassador Spire Elite traveler who stays about 50-60 nights per year at various IHG properties, I was not impressed with the check-in process. No one acknowledged the Spire status, and most disappointing of all, we were not given the room (two bedroom suite with two double beds in each bedroom) that I had booked months earlier. As a consequence, my wife ended up sleeping on a cot in the living room (we had 5 people). I accumulate about 250,000 points each year staying at Intercontinental et. al; I at least expect to receive the room type that I booked well ahead of time. In addition, the attitude of the front desk person was, "Hum...we have a group in and we do not have this room type." He might as well have added, "tough luck." My Spire status was never mentioned. While the girls stayed, I ended up over at the Hotel Indigo in the Garden District - which is a much nicer property (status immediately acknowledged, room upgraded, etc., etc.). In fairness, the Staybridge hotel staff, after my wife complained, did offer to move them to the proper room the day after, but by that time, everybody had unpacked and I had already left the property and moved to the Hotel Indigo - so what was the point? Too little, too late Staybridge.
June 12, 2016
Rated 5.0 out of 5.0 by ChBen Overall imptressions
We were pleasantly surprised by the two room suite. It afforded us the space and comfort to accommodate our entire family together while not leaving us feeling cramped. The breakfast was excellent in all aspects and left us feeling great as we continued our trip.
the only recommendation I have is that you have milk available in the store in the lobby. We have a baby and had to go several blocks away to get some. It was a small inconvenience for an otherwise wonderful stay.
June 10, 2016