Rated 4.4 out of 5 by 700
Rated 4.0 out of 5.0 by Carla NY2015 Sugestões
COZINHA: Incluir colheres de sopa e um conjunto de talheres a mais que o número de hospedes. Incluir um jogo americano (placemats).
INTERNET: configurar o acesso a rede sem fio para que não seja necessário se logar a rede toda vez que retorna ao hotel, o que é um tanto irritante.
QUARTO: o quarto é pequeno sem mesa de cabeceira em um dos lados. Poderia ser adaptado para ter uma tomada pelo menos
October 3, 2015
Rated 4.0 out of 5.0 by AaronY22 Comfortable good location
The hotel was located in a very convenient location and the staff were super friendly. The bed was comfortable, and had the most basic amenities.
However, no recognition of IHG member status nor is there any feeling of benefitting from the program, which is something I am feeling more and more these days staying in IHG properties.
Weekly housekeeping policy is understandable considering the characteristics of the property, but still can't help feeling that maybe once a week is too far away for guests staying under two weeks. At least if they would collect and replace towels every now and then, it would've been so much appreciated.
I think I may recommend the place to others, but would definitely make sure they understand the ups and downs of the property. Considering the price you pay, it actually might not be worth it for some.
October 1, 2015
Rated 5.0 out of 5.0 by John Jr. I have many choices when I visit New York City
but I prefer stay at the Candlewood Suites - Times Square!
My colleague and I arrived early morning, and were warmly greeted by Allison. Although we were too early to get our room keys, we were checked in effortlessly and with a smile. I had to get a black car, and Allison asked Walter if he could assist. Two minutes later I had a black car coming to the hotel. We had luggage, and Alex stepped forward to take and tag our bags. I was overwhelmed by everything Allison, Walter and Alex did for me. And they did it all with a smile, and a "how can I help you" attitude.
I understand Jason is the General Manager. I do not know where this message will go but I hope someone in Senior Management takes a look at it because whatever he is doing with his staff works.
I am in the customer service business, and know all too well that customer service is an attitude not a department. That is what I have found at this Candlewood Suites. This was my second stay there, and I would not have returned if my first visit wasn't equally as pleasant.
So, Allison, Walter, Alex and Jason, thank you for Who You Are and what you do. It is most appreciated.
September 28, 2015
Rated 5.0 out of 5.0 by cathy391 Clean hotel with good staff, convenient location
The Candlewood, Times Square, was perfect for our New York City visit. Our kitchenette was well supplied, although we didn't cook any full dinners. We always had breakfast in the room and sometimes brought back a take-out dinner which we could reheat in the microwave. The bed was very comfortable. We had just a short walk to a subway station which made our daily sight-seeing easy. Perhaps the hotel could check the air-conditioner in 2405. It seemed to stay on too long and we often had to turn it off manually. How about a towel bar in the bathroom? Over all, we were very pleased with our stay and wouldn't hesitate to stay there again.
September 26, 2015
Rated 5.0 out of 5.0 by JJ KING よいロケーション
September 23, 2015
Rated 4.0 out of 5.0 by Party of 2 Convenient Location
We found this location to be very convenient for our stay. Very close to Times Square and subway lines.
September 23, 2015
Rated 4.0 out of 5.0 by NatuScape Spectacular option in Midtown Manhattan
We've stayed now three times at this property, and each experience has been excellent. The rooms are starting to show their years, but the friendly staff keeps up with all requests promptly and made sure we were comfortable at all times.
The beds are hands-down fabulous! So much so that we're hoping to find out the make and model of the mattress and spring box so we can purchase them for home.
Lots of restaurants nearby, and Times Square just a five minute walk away. Location, location, location!
September 23, 2015
Rated 5.0 out of 5.0 by NY_vacationer Schönes Zimmer mit gut ausgestatteter kleiner Küche
Dies war schon unser dritter NY Urlaub in diesem Hotel. Da wir Selbstversorger sind gefällt uns die Ausstattung des Zimmers, es war alles vorhanden was wir benötigten. Auch sehr gut ist die zentrale Lage des Hotels zu den Sehenswürdigkeiten. Das Personal am Hotelempfang war auch immer sehr hilfsbereit. Wir kommen gerne wieder!
September 22, 2015