Rated 4,9 out of 5 by 196
Rated 2,0 out of 5,0 by SUNPAT Shame no one told your staff they were in the service industry
This hotel is amazing, clean and well decorated. Then you come to the front of house who are moody and abrupt. (not including the lady who called me who was lovely when it appeared my initial reservation wasn't cancelled).
I was told I had booked a room with a drink and pizza! I don't eat pizza but had a soft drink.
When checking out I I checked that the girl hadn't charged me foe the second night and she very abruptly told me know that is the price for one night!!
Then she told me I had purchased a soft drink and this would be added to my Bill, I responded with I thought this was included as I was informed it was included. She didn't apologise and just kind of grunted.
Over the last year I have started using your hotels a lot and must say the hotel in Newcastle was beautiful but the staff were a let down.
As I don't eat bread or cereal due to medical conditions the selection for breakfast was a bit of a let down.
22. Januar 2015
Rated 5,0 out of 5,0 by Sparkley83 Home away from home - almost
This hotel is great. Its nice to not feel like you are in a hotel and away from home even though you are. The atmosphere of this hotel is lovely, very sociable and welcoming throughout!
The kitchen has most things you would need for a short stay, the facilities are excellent. Really nice to be able to cook something for yourself as it can be whatever you want and you arent restricted to a menu. You can just sit back and chill.
I was upgraded to a suite that had a seperate bedroom which was really nice.
Bathroom was modern and clean.
All round, it was a pleasure to stay and I would definitely return.
16. Januar 2015
Rated 5,0 out of 5,0 by Elinora1983 Good location, good service, comfortable room
The room was perfect for what we needed - a home-base in the city centre, close to our friends and city amenities.
The room was ideal - comfortable, clean and big enough to relax in. The hotel staff were exceptional, and couldn't do enough for us.
Would highly recommend!
13. Januar 2015