Rated 3,3 out of 5 by 3
Rated 5,0 out of 5,0 新瀉ANA Crowne Plaza Niigate入住体验
8. Dezember 2014
Rated 1,0 out of 5,0 by Japan Traveler Disappointing Customer Service
I consider Japanese customer service to be some of the best in the world, and as an elite member of the IHG rewards program (Platinum Royal Ambassador) I typically receive EXCELLENT customer service from IHG group hotels.
However my recent stay at the Crowne Plaza Niigata left me a little shocked and disappointed with this hotel's customer service. The level of service was clearly lower than I have experienced at many other Crowne Plaza and Intercontinental hotels in Japan.
Since I'm fluent in Japanese I politely discussed my concern and frustration with the manager on duty who was very nice but apparently lacked the authority or motivation to easily address my simple request.
However since we exchanged business cards I was able to send a follow-up email summarizing the issue, but I've received no reply to my concern or even acknowledgement that they would consider it.
Although I would prefer to stay at IHG hotels, I've received much better customer service at non-IHG hotels in Niigata. Until this Crowne Plaza can resolve my concern I will avoid this hotel.
23. März 2014
Rated 4,0 out of 5,0 by Marek48 Very High Standard just as other hotels in the country
Good Hospitality, Well Trained Staff, Friendly Housekeepers. All gave me a superb stay.
Only one disappointment was : When I checked into the room around 21:00 at the end of December, the room was not heated in advance. I had to fight the frozen temperature for a hour until the room got heated enough to survive in the room.
15. Januar 2013