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Rated 4,1 out of 5 by 65 reviewers.
Rated 1,0 out of 5,0 by Comfortable bed, but that was all Redeemed reward points and requested room with 2 double beds. Upon arrival we were given a handicap accessible room, which was not what I reserved and also does not fit with my profile "preferences". The refrigerator had a used water pitcher, the bathroom glass on sink was wet indicating it must have previously been used. The number of nights I stay at your hotel partners, I would have expected to receive the room I reserved. I have always received the room that I specified in my reservation, and on many, many occasions I have been upgraded based on my platinum status, which is always a pleasant surprise. The bed was the only part of the room I liked, comfortable mattress and a lot of pillows. I will not be staying at this hotel again. 26. August 2014
Rated 4,0 out of 5,0 Comfortable Stay I love the fact that you have a kitchen to cook with. The table is excellent for eating and doing computing work. The bed is very comfortable. My only issue was the environmental control system. It was very difficult to set it to right temperature. The employees were excellent and fairly nice. 21. August 2014
Rated 5,0 out of 5,0 by guest service The front office personnel were excellent. Everything I asked for they took care of and did in a way that made me feel like they enjoyed their work 21. August 2014
Rated 2,0 out of 5,0 by Candlewood Suites, Syracuse Room clean; adequate facilities. Sofa bed - good to sit on; terrible condition to sleep on; springs coming through, big sag in center. Extremely noisy conditions - near a banging exit door and had incredibly noisy neighbors - staff did nothing to restrain 16. August 2014
Rated 5,0 out of 5,0 by Great stay I used my rewards points to stay. I was able to get an excellent suite! It was a great value and the staff was very helpful and friendly. A little noisy, but nothing I couldn't sleep through. 13. August 2014
Rated 5,0 out of 5,0 by Great stay! We planned to stop here on our way back home from our Canadian road trip, and I don't think either of us had any lofty expectations of this place having never stayed at a Candlewood Suites. I was impressed by the size of the room and its amenities, and I could see how this would be a good place to stay for a few nights on a business trip. The best part of our stay, however, came just after check-in when we asked the front-desk associate for a dinner recommendation. We were expecting to hear about some sort of chain restaurant, but instead she pointed us toward a very popular local seafood place. Our meal there turned out to be the best of our entire road trip; the food was heavenly, and the restaurant staff was incredible. We really appreciated the tip from the front-desk associate! 30. Juli 2014
Rated 5,0 out of 5,0 by Parking The parking was somewhat inadequate for the number of guests and the large vehicles. The entrance was not convenient for handicapped access. The handicapped passenger could not be dropped off at the curb as it was hemmed in by parking. 29. Juli 2014
Rated 3,0 out of 5,0 by OK place to stay This appears to be an older hotel. The parking lot, lobby, and other common areas appear to be updated but the room I was assigned is in need of refreshing. I would recommend a new AC unit and carpet. While the room and bathroom were clean, the carpet is so stained that it would be impossible for the regular housekeeping staff to make it look clean. The room furniture should be considered for replacement. If you need a non-smoking room make sure you are not assigned a room on a floor where there are both smoking and non-smoking rooms. I could smell smoke in the hallway and in my room. Fortunately, the room had a window I could open to let in fresh air. Considering that I stayed on a Saturday night when there were few available hotel rooms in the area, I was happy to have found this room on-line. However, when I plan a return trip to the area this hotel will not be my first choice when I am on-line looking at available hotels. 19. Juli 2014