Rated 4,0 out of 5,0 by Johnnykln Staff...
I've been a priority club member for years and the night time staff agent in Parsippany Theresa has been the most helpful and friendly front desk person I've come across in years…. When it comes to customer service she is the best!!!! I will come back! I will also, let everyone in the company I work for Ericsson/ T-Mobile know if they are ever in Parsippany, NJ stay at the Holiday inn Fairfield hopefully, they get to meet Theresa!!!!
5. Juni 2013
Rated 4,0 out of 5,0 by WilliamG Business trip
Room was good. Pool wasn't open. Restaurant wasn't open.
29. Mai 2013
Rated 5,0 out of 5,0 by Michaelh7 Service Above All!
The Staff at this Hotel fully understands the word "service"! They are knowledgeable, quick to respond, understanding and thorough. The room was comfortable and the breakfast was delicious and filling. Looking forward to my next visit to town.
27. Mai 2013
Rated 3,0 out of 5,0 by Aravind Neat place to stay, but overpriced.
Good central location on a main arterial route. Close to restaurants, work, etc.
I had rented the whirlpool suite, which was pretty spacious and neat. Not super-impressed by the in-room jacuzzi, but a nice touch. The real kicker was the cool bathroom - with a glass shower instead of the usual tub. Way to go, HI! Finally! I guess it's because the room had a separate in-room jacuzzi tub anyway. Bathroom even had a separate shaving mirror. First time I'm seeing that at a HI. Nice touch!
No real views. But it's NJ! So cannot complain.
The property was going through a restaurant renovation, yet quite neat. Heavy NYC tourist crowd. People go about their own business. No real central hang-out spot to bring folks together. Seemed more like a HI Express than a HI - possibly because of the 'limited' nature due to the ongoing renovation (March).
Easy to get in and out. Good parking.
Overall, it's a good place to stay. But priced quite high, especially for suburban NJ.
9. Mai 2013
Rated 3,0 out of 5,0 by Sully33919 Non Smokers /Beware
When I checked in I noticed the hallways smelled like smoke. When I spoke to the desk they informed me that a guest was caught smoking on my floor and they were leaving in the morning. This occurred on the following day. What infuriated me was the guest was joking how he could smoke, get charged a penalty and could stay in his room. The last night I had enough and went to the desk and they told me he was fined again. I reminded them that every night I was there I was told the next morning he was leaving. And that by policy they could not ask him to check out. So my comfort was compromised so that this guy could smoke in his room. I did change rooms that night to another room but my question is why did I have to change? I had to pick up all my stuff and start over. Ridiculous This is the third time I have stayed in this hotel and probably the last. Turns out this "guest" had been there several weeks. Front desk did not care if he annoyed other guest is seems it was all about the money..
2. Mai 2013
Rated 5,0 out of 5,0 by landg1 What great service!
This was my first experience checking in for a "Rewards Night." The person behind the desk treated me like I was Very Important, gave us each a goodie bag (water, granola bar, chips) and a free upgrade. Wow! The room was excellent - no complaints whatsoever. We felt very spoiled. Thank you!
21. April 2013
Rated 5,0 out of 5,0 by Hans0000 A GOOD NIGHTS STAY
I stay at this Hotel when I am in the area. The staff has ALWAYS been good, which is 50% of the stay. The rooms the nice as well.
19. April 2013
Rated 1,0 out of 5,0 by Gary5602 I won't be back at this one!
This Holiday Inn is an old property that hopes the new paint will make it look brand new - but that is minor. Their wi-fi, in the process of being upgraded for better performance, would not allow anyone to log in! After several discussions with the IT guys they still could not fix it - so NO wi-fi for my one night stay. In the morning, I spoke to the manger and asked for a discount on my bill. Now keep in mind, for this older property, this was not a bargain rate. He offered a 20% discount. I said if that was the best he could do, I'll take it but I wasn't satisfied. He asked what would be reasonable and I said cut the rate in half. He agreed. I just looked at my bill on line - the bill went down 30%. I guess half means something different in Parsippany.
Sorry Mr Manager, but I have to catch up on emails and do proposals in the evening. The wi-fi is not a luxury, it's required. And when you make a verbal agreement, KEEP IT.
BTW- in 7 years at Platinum level, this is the first time I had enough reason to complain or submit a bad review.
9. April 2013