Rated 4,7 out of 5 by 159
Rated 5,0 out of 5,0 by pleite Great resort
We had a great vacation and an even better experience at this hotel. The front desk staff, housekeeping, pool attendants, and restaurant staff are superb. Amazing place for a family vacation -- very kid friendly.
21. Juli 2014
Rated 5,0 out of 5,0 by BDeMars GREAT for Children!
My kids had the absolute BEST time! The pool with the lazy river was relaxing and nice. My daughter loved swimming with the Mermaid and they both participated in the Pirate Show. There was always an attendant outside (for the children) if they wanted to bowl (inflatable) or play the giant Connect 4 game. Everyone was extremely accommodating!
21. Juli 2014
Rated 5,0 out of 5,0 by trainersteven Holiday's Inn Version of HEAVEN
My Family LOVES this Place! I could stop there but I have to Expand and go on and on.
They do have a few Cons:
Riptides (Inside) staff is awful at the very best, rude, LONG Wait times, incorrect food, but dinner for us on a not busy evening took over 2 1/2 hours and most was incorrect, since then I have spoken to the restaurant manager and he was addressing issues with his staff and all the negative reviews.
As with others the Beach Rental needs to be controlled to a small area not the ENTIRE Water Line and the rude behavior out of them is unacceptable.
Pool chairs get out early to get one before 7am
Movie night, the screen needs to be moved over to the area next to the kids pool to accommodate more chairs and better viewing
NO kids over a certain age or height along with no alcohol in the kiddie pool area, adults left open containers of alcohol in there since they could not find a place to sit or put coolers down and just left, older kids kept running back and forth letting little ones out because the gate did not shut all the way.
LOTS of them!
Staff.. Personal Thanks to Christina & Michelle Absolutely TOPS
Staff, from housekeeping to the guys wiping down the elevators to check in staff, to the guys cleaning up the pool area
Kids Activities Mermaids & Pirates they have such a Great Time and my kids from 15-2 Loved Them!
Room was Clean, Huge, Great Views,
Parking was sometimes harder then others but was told if I could not find a place they would have an employee move or they would get me one, that never had to happen
Location is the Best on the Coast, lots to do and see, and eat
Staff Yep will keep mentioning how awesome they are and they know the area well, they generally love their jobs and it shows great sign of great bosses
This truly is IHG's version of Heaven here, I Love this Place as a traveler all over the U.S.A. I spend 200+ nights out of town and share my experience with each place, IHG should build there standards around this place
What I would like to see Improved?
Better Security of the motel next door restricting them from using the pools, bars, etc.
Adhering to the pool rules lots of kids under 12 with no parents insight they could do this by simply posting a staff member at the 2 entrances those without bands no entrance and kids under 12 no entrance without a parent.
add a DJ up on 2nd level after the pirates & mermaids to have more music and entertainment for older kids and adults
I mentioned this before but the movie screen needs to be moved over to the section by the kiddie pool
After our experience with Riptides we choose not to attempt to eat again there but as an Elite Member a free buffet would be an improvement.
Oh yeah lastly the new bands were to tight, liked the older ones better.
SEE YA NEXT YEAR!
21. Juli 2014