Rated 4,4 out of 5 by 50
Rated 5,0 out of 5,0 by Omosomimaw Amazing comfort at great value: homey space for a change!
Only 15 minutes from downtown Sacramento the suite we had for 3 adults was one of the most comfortable and spacious we have had, with two separate rooms (one with king bed, one with a sofa bed), each including a TV. There was enough space for each of us to use our computer without being cramped in a small area. The property seemed brand new. It is also well located, close to an expressway to downtown Sacramento, as well as several excellent restaurants within five miles, and plenty of shopping. The whole zone around this place is in development.
The staff was very attentive to our needs and would smile at you when coming in or meeting you in the corridor. We had a week's laundry to process and had no trouble using the complimentary washers and dryers provided, this in itself adds a lot of value to this hotel.
We recommend it particularly to people on the road who need homey space for a change.
27. Juli 2014
Rated 5,0 out of 5,0 by Diane40 Pleasantly surprised !
This hotel was a bit hard to find - it sits on the backside of a mall - but well worth the effort. Very clean and modern and the staff were awesome. We were only there for one night to catch a concert at the casino but would have stayed another night to enjoy the area if we had known the hotel was so nice. Free breakfast is always a bonus, but this one is far better than most and the staff super friendly. The employees genuinely care about their guests and the quality of the hotel.
16. Juli 2014
Rated 3,0 out of 5,0 by Unhappy long term guest Weekend woman at the front desk is the rudest hotel employee I have ever encountered
I have been at this hotel on and off for over 6 weeks as we prepare to move into our house. The hotel is fine, relatively clean and convenient and Scott at the front desk is awesome. However-there is a woman who works at the front desk on weekends that is the rudest hotel person I have ever encountered. I travel 30+ weeks a year and deal with many personality types but have never ever been treated like I have been from this woman. She is rude and unhelpful-speaks to customers like they are bothering her and when you call the front desk she addresses you by your room number instead of your name-what a waste of a good job to go to an undeserving employee. When we finally move into our house I will never have friends or family stay here in fear that they would have to deal with her. I feel certain management already knows about this person as there are several complaints on this site and others that mention her yet she is still here. What a shame-IHG deserves better than what she is representing on their behalf.
12. Juli 2014