Rated 3,0 out of 5,0 by Amelia06 Overrated
This was going to be the highlight of our trip to Italy but the hotel did not live up to their reputation. We stayed by the Spanish Steps during our previous trips to Rome and this was a dream of mine to stay here but unfortunately it was a disappointment. Rooms are very compact but clean. In room wi-fi was 23.00 euros a day which seems to be the norm lately. Concierge gave us a price of 48.00 euros to the airport but ended up paying 65.00 euros - doorman put us in a cab that did not have the price indicated which we didn't notice until we had to pay. Staff is not overly helpful or friendly.
All in all, I think the hotel is overrated and would not recommend it. This was not the way we wanted to end our Italy trip.
21. Mai 2013
Rated 5,0 out of 5,0 by Liz361 Above and Beyond our expectations.
We celebrated our 18th wedding anniversary at this location. We felt warmly welcomed. The hotel and staff met our expectations and they went above and beyond to provide the most accommodating and memorable experience. Their attention to detail is truly outstanding. The hotel is beautiful, clean and possesses an understated elegance. The prime location made this a perfect choice. We most definitely recommend this particular hotel for any stay in Rome.
20. Mai 2013
Rated 5,0 out of 5,0 by Chrisim The best in Italy, not just Rome
This is the best hotel experience we had in the country. The staff was the best: friendly, helpful, tried to defend us from unscrupulous cabbies. Most staff speak English well. All of them were always cheerful. They changed our money, went to train station for us, etch. They offer services no one else does. Besides all that, the place is beautiful!,
16. Mai 2013
Rated 5,0 out of 5,0 by BobD53 Fantastic stay
The staff went out of the way to make our stay as comfortable as possible. The staff was friendly and made our stay feel like we were regulars even though it was our first visit. We were impressed with the cleanliness and fantastic location,walking distance to several tourist sights throughout Rome. Cab service and metro and bus service also convienant to this hotel.we had read several reviews before we went and we were blown away on the outstanding hospitatality that we received. On a scale of 1-10 it was a 12. I stayed in over 200 hotels in 2012 and 85 in 2013 and this stay was the by far the best. Thank you for a wonderful visit to Rome your staff made our vacation feel like we were your guests not just another customer.
14. Mai 2013
Rated 2,0 out of 5,0 by lmar Good location, nothing else
Great location but hotel is in need of a remodel. The lobby and rooms are in poor conditions.
6. Mai 2013
Rated 5,0 out of 5,0 by NRB1 Always happy to return
We love this hotel and would never stay anywhere else. in Rome
Excellent staff and a very nice room.
Location is fabulous
5. Mai 2013
Rated 4,0 out of 5,0 by pkarp Nice Hotel, good customer service / friendly helpful staff
Having seen some of the previous reviews, we stayed at this hotel with some trepidation. Being Platinum Ambassadors, we got upgraded to a Junior Suite (as it was available). I must say that this made a BIG difference to our experience as the original room we were given was quite pokey. Very, very comfortable bed. Bathroom was clean.
Everyone talks about the location of the hotel - I actually found the location less than favourable as it is a little distant from all the sites we wanted to visit. Having said that, Rome is not huge, so its not a big problem.
Staff were very friendly and helpful.
A surprisingly small number of TV Channels available for free - most of the decent TV and all of the movies required an extra 20 Euros....a bit disappointing.
Gym is small (2 x running machines, 1 x Rower and 1 bike(?) only).
Didn't eat in the restaurant, but the 6th floor bar and restaurant offers some great views.
Overall, a nice, comfortable hotel and good staff made it a very pleasant stay.
3. Mai 2013
Rated 4,0 out of 5,0 by AnaR84 Not the price you pay
The hotel is too expensive for what they offer. The per night rate is too high for them not to offer things such as TV channels. You have to pay for the TV channels which is outrageous. If your are paying 300+ euros a night you should be getting more. Its just about location as it is located in the heart of Rome just 2 min walk from the Spanish steps.
The concierge though, was wonderful. Wonderful service from them. Helpful at all times.
29. April 2013